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Paylocity
5
1K
4
679
3
179
2
40
1
29
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based HCM platform for SMBs and enterprises
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Paylocity - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Paylocity overview

Based on 1932 verified user reviews
What is Paylocity?
Paylocity is a payroll tool with key features that include payroll management, direct deposit, reporting and analytics, W-2 preparation, time and attendance tracking, employee database management, and more.
Who uses Paylocity?
Reviews for Paylocity come from a wide variety of industries, including non-profit organization management (7% of reviewers), hospital & health care (7%), and construction (5%). The most frequent use case for Paylocity cited by reviewers is payroll (69% of reviewers).
What do users say about Paylocity pricing?
Most reviewers indicate that Paylocity delivers strong value for money, especially with customizable modules and competitive pricing. However, some users report frustration with piecemeal pricing, unexpected charges, and higher costs for advanced features or small businesses.
Starting price
Pros & Cons
Time and Attendance Tracking
Customer Support
Approval Workflows
Process and Workflow Management
Bugs and Issues
Challenging implementation process
Paylocity’s user interface
Paylocity reviews
Overall rating
4.3
/5
1.9K
Positive reviews
70
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.70/10
5
4
3
2
1
1K
679
179
40
29
Leahya W.
Concessions Lead
Francesca J.
Manager
Marilyn D.
Agency
Whitney J.
HR Assistant
Xin L.
HRIS Coordinator
Lauren S.
HR Coordinator and Recruiter
Who uses Paylocity?
Based on 1,932 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Paylocity's key features
GetApp's analysis of 119 verified user reviews collected between July 2021 and October 2024 identifies Paylocity's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Paylocity's tax compliance capabilities. They report that it automatically generates and files payroll tax forms, such as W-2s and 1099s, ensuring accurate and timely tax filings. Users find it helpful for managing taxes across different states and integrating with websites like TurboTax. However, some reviewers mention issues with manual tax setup and the need for better education on tax matters. They also note occasional mistakes and delays in tax corrections and reporting. Of the 31 Paylocity users who gave detailed accounts of their use of Tax Compliance, 97% rated this feature as important or highly important.
Users report that Paylocity's direct deposit functionality is efficient and reliable. They appreciate the ability to automate fund transfers directly into employees' bank accounts, eliminating the need for paper checks. Reviewers highlight the ease of setting up and editing direct deposit information, as well as the flexibility to split deposits across multiple accounts. They also find the mobile app convenient for viewing paystubs and managing direct deposit details. Of the 49 Paylocity users who gave detailed accounts of their use of Direct Deposit, 96% rated this feature as important or highly important.
Reviewers indicate that Paylocity simplifies payroll management by automating tasks like tax calculations, deductions, and benefits contributions. They appreciate the ability to access payroll records, paystubs, and tax information easily. Users find the system user-friendly and efficient for processing payroll, although some mention issues with integration between modules and the need for manual work. They also value the control it provides for managing employee information and payroll history. Of the 38 Paylocity users who gave detailed accounts of their use of Payroll Management, 95% rated this feature as important or highly important.
Leahya W.
Concessions Lead
Francesca J.
Manager
Hardeep K.
HR Generalist
Ashley G.
After school and summer camp teacher
Reviewers feel that Paylocity offers various payroll reporting options, allowing businesses to gain insights into their payroll data. They appreciate the ability to print specific reports and access individual data and trends. However, some users mention difficulties with report customization and creation, as well as limited functionality in combining payroll and time data. They also note that the searchability and ease of accessing reports could be improved. Of the 27 Paylocity users who gave detailed accounts of their use of Payroll Reporting, 93% rated this feature as important or highly important.
Users report that Paylocity makes W-2 preparation easy and efficient. They appreciate the ability to access and download W-2 forms electronically, even after leaving an employer. Reviewers highlight the automation of W-2 preparation and the timely availability of forms. They find it convenient for employees to manage their W-2 information and make necessary updates. However, some users mention that navigating W-2 information can be cumbersome initially. Of the 27 Paylocity users who gave detailed accounts of their use of W-2 Preparation, 89% rated this feature as important or highly important.
Reviewers indicate that Paylocity's online time tracking is beneficial for managing work hours. They appreciate the ability to clock in and out easily, track hours daily, and integrate time tracking with payroll. Users find it helpful for remote employees and managing flexible schedules. They also value the real-time visibility of clock-ins, breaks, and meal times. However, some mention difficulties with entering time and the need for better navigation to the time tracking page. Of the 22 Paylocity users who gave detailed accounts of their use of Online Time Tracking, 86% rated this feature as important or highly important.
All Paylocity features
Features rating:
Paylocity alternatives
Paylocity pricing
Value for money rating:
Starting from
No pricing info
User opinions about Paylocity price and value
Value for money rating:
To see what individual users think of Paylocity's price and value, check out the review snippets below.
Leahya W.
Concessions Lead
Francesca J.
Manager
Paylocity integrations (59)
Integrations rated by users
We looked at 1,932 user reviews to identify which products are mentioned as Paylocity integrations and how users feel about them.
Integration rating: 4.6 (103)
“EN is the system we use for online benefit enrollment: the Paylocity System and the Employee Navigator exchange information.”

Crystal B.
CHRO
Integration rating: 4.4 (63)
Integration rating: 4.5 (12)
Integration rating: 4.6 (12)
“Bringing in costing (materials, facility, and labor) for financials works great. No good ways to synch customer ordering, especially with a mix of wholesale and DTC channels.”
Dick C.
Saucemaster, Founder
Other top integrations
Paylocity customer support
What do users say about Paylocity customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Paylocity customer support.
A handful of users highlight Paylocity's responsive, knowledgeable support team and quick resolution of issues via multiple channels.
Multiple users appreciate the comprehensive knowledge base and the availability of live agents for immediate assistance when needed.
A number of users report slow response times, frequent handoffs, and difficulty reaching knowledgeable or dedicated support representatives.
Multiple users mention being directed to generic help articles instead of receiving tailored solutions, leading to unresolved or prolonged issues.
Support options
Training options
To see what individual users say about Paylocity's customer support, check out the review snippets below.
“The customer service is top notch. When our company was transitioning from Paycom to Paylocity their customer support team went above and beyond to make sure our team had everything we needed every step of the way during the transition. And since we've been using Paylocity whenever we have a question the customer support team is excellent about answering our questions and assisting our employees get the help they need to do their jobs.”
Julie B.
General Accountant
“The set up of the website is very user friendly for a guy like me who doesnt use this stuff often and also the help and support I receive when trying to get my pay roll done is very important to me and no matter how many times i call they are always available to help me get the job done and answer my questions and I like the way theybget straight tonthe point and get problems solved fast thats awsone to me because it allows me to keep things moving.”
DENNIS S.
Owner operator
“The customer support was underwhelming. When we encountered issues or needed clarification, responses were slow and often didn't fully resolve our concerns.”

Nora D.
Director Of Membership
Paylocity FAQs
Paylocity has the following typical customers:
Mid-size Business, Large Enterprises, Small Business
These products have better value for money
Q. What is Paylocity used for?
Paylocity is a cloud-based human capital management (HCM) platform that consolidates HR, finance, and IT operations into a single system. It delivers end-to-end workforce management across payroll processing, benefits administration, talent acquisition, performance management, learning and development, and workforce analytics. Designed for mid-sized to enterprise organizations, the platform supports compliance tracking, time and attendance, and employee engagement tools, with configurable workflows adaptable to industry-specific requirements. Paylocity extends its core HCM capabilities through an open API ecosystem, enabling integration with third-party ERP, accounting, and productivity systems. Role-based access controls, audit trails, and automated compliance alerts support governance across distributed teams. Reporting and analytics dashboards surface workforce trends, labor cost data, and headcount metrics, giving HR and finance leaders the data needed to inform strategic decisions. Mobile access allows employees and managers to complete HR tasks, approve requests, and view pay information from any device.
Q. Does Paylocity support mobile devices?
Paylocity supports the following devices:
iPhone, iPad, Android
Q. What level of support does Paylocity offer?
Paylocity offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum
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