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Forms On Fire Reviews

Overall rating

4.7

/5

119

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10

Reviews by rating

Pros and cons

Our team especially liked the openness of the software programming interface, the associated help files, and the superb customer support whenever we had a question.
Here I was able to realize all things I need in a nice interface in a very short time. The support is perfect and fast, so I will integrate it in all my software and recommend it my customers.
The idea is great and most of all the fact that you can see your work on an app on your phone is super usefull.
Very very poor design and way too much information.
We use forms on fire as work intructions/reports of the technicians on site.
We are using Forms on Fire on all our field tablets to gather resident and sampling information.
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119 reviews

Recommended

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Jackie B.

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Make Forms That Make Everyone's Life Easier!

Reviewed 5 years ago
Pros

I'm a CODiE Award judge and have seen a ton of product. Forms On Fire are clearly mobile experts and have built a product that solves a core problem: how to create forms that make everyone's life easier - starting with yours! (No need to hire an army of SW developers who'll take months, only to add so much complexity that end-users won't use them.) In my opinion, here are some best use cases: Marketing...

Cons

I was able to get started without contacting them for any help. But more tutorials are always welcome.

Vendor response

Thanks again for your kind words Jackie, and if you want to get another product tour to see what is coming down the road, sign up at our web site.

FM
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Francisco M.

Construction, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helps us stand out

Reviewed 3 years ago

Helps us stand out from the competition

Pros

Connectivity with other software. It allows us to include pictures into the report.

Cons

Programming is not that easy, hard to learn.

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Gabriel C.

Entertainment, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Uncomprehensible for neophyt

Reviewed 4 years ago
Pros

The idea is great and most of all the fact that you can see your work on an app on your phone is super usefull.

Cons

Very very poor design and way too much information. I'm really not a tech guy and I've seen a lot of good reviews so sorry for this bad one but this could've been super usefull for me and Ican't use it because I do not understand anythinig that is going on. I can't put on photos on the app for instance

Vendor response

Hello Gabriel, thank you for your review and apologies for your trouble. The system has a gigantic number of features and we recently introduced a basic mode, if you turn that on. Adding a photo should be a snap. Reach out please to our support group for free help. We hope to see you again for a second free trial.

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Matthew Maximo V.

Automotive, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Forms are definitely on Fire!!!!

Reviewed a year ago

Forms on fire was exactly the middle ground we needed between being offline using paper and developping our own mobile app for internal use. We decided that simply digitizing the forms was the best use of our time and money and it has had a great ROI. Within the first 3 weeks of using FoF we were able to increase productivity and decrease paper to computer entry completely. Reports that usually took 1 hrs to gather the information and another hour to digitize and publish could be done on the fly during the data gathering phase.

Pros

This software is so easy to use! If you can drag and drop you can make a nice UI and form that is accessible reliably from any mobile platform. We really did have an easy time taking our existing excel sheets, modifying them to a forms on fire friendly format and setting that up. Total effort was about 10 hrs for a form conversion (first time, and done manually).

Cons

We got stuck with a few elements (how to pass data in a certain format) that didn't work, but Forms on fire customer support were available to help us get through it. It turns out it was user error and not Forms on Fire

MS
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Manuela S.

Environmental Services, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Forms on Fire

Reviewed 3 years ago

We are using Forms on Fire on all our field tablets to gather resident and sampling information. Greatly reduces the use of paper, and minimizes with pull down menus the typing errors, etc.

Pros

System is flexible, powerful, and easily adaptable to a lot of different applications. We were able to use existing templates and got them integrated into our user platform relatively easy. User friendly, app does save any information entered if you have to quickly exit and loose service. Fantastic customer support.

Cons

Some features are still being worked on, at times can become unstable and crash on us in the field. Fortunately, the entered data is being saved and we loose little time until we are back up and running.

JL
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Jamie L.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome!!!

Reviewed 4 years ago

We have gone completely paperless, which has saved time and money

Pros

I like the customisability of the software, if you can think of something you want, more than likely.... it can do it. Also their support is second to none

Cons

There is nothing really to dislike... sure there are somethings that some people would want. But these guys listen, and usually deliver the goods in updates

Vendor response

We love having you as a client, Jamie. Thank you for the kind words.

AR
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Verified reviewer

Management Consulting, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very versatile and easy to use. Excellent customer support!

Reviewed 5 years ago

Ease of use as a designer and user. All of my users are very pleased with user experience. Great support team.

Pros

I have used forms on fire for several types of data collection with my team and have had a very positive experience as a form designer and user. The form builder is intuitive and easy to use and very easy to test. I love the fact that they have a windows app, especially when it comes to testing changes on my forms. Make a change, open window app, test and adjust. Anytime I hit a wall and I am not sure what to do, a few minutes spent on the support chat gets me what I need. Forms on fire is flexible, powerful and an economical way to collect the data my team needs from the field.

Cons

Forms on Fire has a very extensive knowledge base, that could be improved by the addition of some short videos that walk users through some of the more complicated tasks. The support information is all there, I just learn easier when I can see it in action.

Vendor response

Hey, thanks again for your terrific review. We just launched a revised knowledge base and I think you're going to like it. Drop by support.formsonfire.com and let us know what you think.

AR
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Verified reviewer

Construction, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blattner Energy Quality Systems Administrator

Reviewed 4 years ago
Pros

Easy to use for all levels of the business. Automatically send a PDF to your network drive when all approvals are completed. Works well on iPhone and Windows 10.

Cons

We should be able to select multiple data "Forms" when exporting data in Table View.

Vendor response

Thank you for the review. This is an excellent idea! One thing to consider is designing the forms you want to export as a single form, using our data-driven capabilities. The other is to hold a data warehouse where the same table captures data from many or all of your forms. This is entirely possible to do if you utilize the JSON data type. Please set something up with your assigned program manager and they can review the details with you! :)

AR
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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Form Development With Good Sense!

Reviewed 5 years ago

Software allowed our company to create a custom application that is available off and on-line with a business process that follows are customer support commitment.

Pros

We need a Form data capture application that makes best of reusing data and keeping data integrity across form relations. We found Forms On Fire not only is best in logically relating/linking data sources to forms, but it is a developer platform that considers versioning and testing. Though I only have 7 days to build this app, (the last app was built in ZOHO Creator and after working on it for over a week found the data sub form to form relation constraints difficult to work around.) I actually feel like I can be successful in our very import task of providing Export Quotes at an Expo.

Cons

No cons were added to this review

Vendor response

Hey, thanks for the review. More and more clients are using our product at expos and trade shows because the WiFi is typically so hit or miss...and our product works offline!

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Guy P.

Facilities Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution to complex form problems

Reviewed 5 years ago
Pros

Flexibility and extensiveness of the platform, and ability to use Word/Excel as the template for PDF outputs.

Cons

Competitors have put more time into the reporting capabilities (front end ability to view/slice data) as well as form calculation formula

Vendor response

Thank you Guy. If you want more information about reporting ideas, schedule a product tour on our web site. Thanks for your loyalty, we love having you as a client!

GM
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George M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Forms On Fire saved the day

Reviewed 7 years ago

As a consultant serving a rapidly growing business, I needed a technology I could count on for reliability, scalability, easy configuration, and ease of maintenance. We didn't have the budget for a custom-code software project or to buy a big ERP solution. We had some internal processes and some customer-facing processes that needed to be standardized, controlled, and mobilized to improve our performance...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

We LOVE our clients!

CW
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Chris W.

Renewables & Environment, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Covers everything from simple to complex

Reviewed 6 years ago

We have been working with Forms On Fire for over 2 years and are very pleased with the excellent service and a great product. We use this software to build our own survey apps which are heavy on data and have lots of photos. It is easy to use and building a form is a fairly simple process. We rely heavily on the connectors to save forms to Box and for customer facing reports. Being able to customize a report in Word is amazing when compared to our old mobile survey system. Our field users love the ease of use and the instant update. Regular enhancements and new features keep expanding its usability. Great product with some of the best customer support you will find!

Pros

Ease of use, great support, easy adoption and deployment

Cons

The mapping feature, using GPS function still needs improvement

Vendor response

Chris, be sure to send us any improvements you want to see in the GPS/Mapping function, we would love to hear your ideas and see if we can include them into the 2017 product roadmap!

AW
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Albert W.

Logistics and Supply Chain, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Think it's a great product

Reviewed 3 years ago

Overall experience with this product has been great

Pros

Easy for end users to complete and share information

Cons

Data not always the way you want for presentation

RM
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Robert M.

Real Estate, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Changes the game for mobile data collection!

Reviewed 6 years ago

I found Forms on Fire about a year ago and it's had an unbelievable effect on our operations. I manage a large apartment community and collecting tons of in-field data is essential to what we do. FOF allowed us to create easy-to-use custom forms which streamlined our process and replaced paper entirely. We increased our billings for damage chargebacks by $30k this year due to the ease with which our Maintenance Techs could record the damages and select from pre-populated options - then the form emails a customer-ready PDF right to our Accounting Manager. It's brilliant. You absolutely can't find a better solution than FOF for all of your survey/data collection needs. I'm a raving fan.

Pros

Ease of use is phenomenal. The customization is really the powerful feature here - you can get exactly what you want, and nothing you don't. It's truly a game changer. Customer support is truly second to none and they know you by name. It's like dealing with a family company. Great experience.

Cons

Because the customization is so complete, it does take a little while to learn how to use it to its fullest. The learning curve is short, though, and once you make the investment of a couple of hours, you'll be enamored with the abilities.

Vendor response

Wait till you see what we have planned for 2017 Rob!

JO
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Johannes O.

Logistics and Supply Chain, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software to prepare and update your company for the future!

Reviewed 2 years ago

I only do have good experiences with forms on fire, using it on a daily basis for forms like "Damaged Material Reports" and all othe reports needed within logistics.

Pros

Database to have conformity throughout the organization. Exportable Excel data for further use. NO PAPER!!! Easy use for employees.

Cons

As being a customer in Germany, german language would be a great thing to have.

DA
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Diana A.

Hospitality, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value for money

Reviewed 3 years ago

My business has become 100% more organized thanks to this app; I got exactly what I wanted for a much cheaper price than what others quoted me; the Forms on Fire staff are very friendly, caring and responsive.

Pros

It was customized specifically for my business through one on one consultations and design planning. The price was very affordable compared to the regular cost of developing and maintaining an app.

Cons

Look of the menus, etc could be updated to be a little more modern looking but it's not a big deal. Also more data sorting options can be added.

SG
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Stephen G.

Retail, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great platform to put mobile data in the hands of your users

Reviewed 3 years ago

[SENSITIVE CONTENT HIDDEN] at Forms on Fire helped us to build a mobile app to support all of our merchandising representatives visiting retail stores across the country. They have up-to-date store data at their fingertips as well as all the notes they took the last time they visited.

Pros

The platform provides the standard infrastructure along with incredible flexibility to build the app that your business needs.

Cons

I only wish I was able to spend the time learn how to do more of the programming myself.

CP
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Christopher P.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our experience with forms on fire has been nothing but positive right from the start.

Reviewed 6 years ago

We chose to move to electronic forms because our tech lost the occasional work order and this incurs costs for our company and we wanted to eliminate losses from that department. With forms on fire there is no reason to ever lose a form again.

Pros

Price: We're a small business so we didn't want to spend huge amounts of money on this solution and the folks at forms on fire have been able to give us everything we wanted at a very fair price. Work performed: The work they put in our forms was astounding and the effort to meet our deadlines was impressive ( we met the deadline btw). The end result is a very intuitive form that we're proud of showing off to our customers and that our employees love.

Cons

As far as I'm concerned there are no cons, you could argue that the software has a bit of a learning curve but I would argue back that any powerful ( feature packed) software has a steep learning curve.

Vendor response

Thanks again Christopher for your review! Hope you're enjoying your app.

SC
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Sean C.

Public Safety, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this product

Reviewed 3 years ago

Extremely pleased. Easy to use and to instruct new hires

Pros

Very easy to navigate. Format is easy to navigate

Cons

I have no issues with this program. It offers everything we need.

MJ
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Michelle J.

Restaurants, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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design and set up process made easy by good team

Reviewed 5 years ago
Pros

I like the ease with which my field reps can do their inspection reports. And its fairly easy to program the pages once I learned how. I've also been able to upload some reference materials that field reps can view and share with store owners and that is very convenient.

Cons

Data Entries Table View is cumbersome. I'd like to be able to sort the columns by relevance so I can see at a glance the info I need. Or it would be helpful if I could freeze pane so I can keep the left column stable while scrolling through the next 20 columns.

Vendor response

Hello Michelle, thank you for the kind words and likelihood to recommend us. It looks like you could benefit greatly from one of our connectors and we have some ideas for you. If you schedule a product tour with us on the web site, we'd like to show you how you can do that. Thanks again!

JM
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Jason M.

Hospitality, 201-500 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely Love Forms On Fire

Reviewed 4 years ago

I work in student housing and every year about half of the residents move out all on the same day and we have to inspect every unit for damages in 1 day. Before we started using Forms On Fire we would be working until 2 or 3 in the morning doing everything on paper. Now we inspect every unit and are done by 5 pm. Cut the time in half.

Pros

How easy it was to use it and loved building my own app for our needs.

Cons

I can not think of any cons with Forms on Fire.

Vendor response

Many thanks Jason! Let us know how else we can help you.

RR
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Ron R.

Facilities Services,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very versatile product. Can be configured to meet even very specific business needs.

Reviewed 6 years ago

We did a side-by-side comparison with Prontoforms before settling on Forms On Fire. Technically, both products could meet our needs but Forms On Fire was much more cost-effective because it's much easier to configure (DIY = no big customizing expenses), plus Forms On Fire's service (sales and support) is in a league of its own!! This is an excellent choice I would recommend to everyone!

Pros

Makes customization accessible to the masses, therefore reducing overall cost.

Cons

The software has amazing capabilities, but there doesn't seem to be a complete tutorial to guide you through a lot of the stuff I can't do. There are a number of basic video tutorials available but if you want to do anything beyond the most basic, there is a fairly steep learning curve.

Vendor response

We add to our amazing video tutorials and to our knowledge base daily. Because we are also launching so many new features, this gets to be difficult but we are committed to not only the best support and guidance but also top flight documentation, tutorials and training. Thank you so much for your input Ron!

MC
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Mike C.

Education Management, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love me some Forms On Fire.

Reviewed 6 years ago

Quick, accurate development, easy to install and use, attentive support makes a mighty nice package!

Pros

Does exactly what we want.

Cons

Nothing. I can find nothing to criticize.

Vendor response

Mike, wait till you see what is planned for this year.

nc
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natalia c.

Primary/Secondary Education, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Forms On Fire

Reviewed 4 months ago

extremely satisfied, easy to use and instruct new hires.

Pros

What I like most about Forms On Fire is how easy it is to use the application's tools.

Cons

there are no defects regarding the application tools.

HM
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Hayden M.

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great customer service!

Reviewed a year ago

Great!

Pros

I had a team of 3 Forms on Fire employees working with me on the trial and then implementation for my organization. They were very responsive and helped train us to keep moving forward

Cons

No major complaints right now. But an easier solution for repeating tables or tables with info from data sources would be nice.