Formstack Forms Reviews

As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck.

I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

No pros were added to this review

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product.

I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible.

I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information...

Read more

Ease of use. Drag and drop is something people just get. Training a staff member on how to build their own forms only takes a few minutes and they get the basics and are off to the races with their work quickly. When you empower your staff to do their job and more it means less work for you so you can focus on the things they can't do. LOGIC! Logic is amazing and so fluid and helpful.

Cost structure. We have lots of small forms and lots of users, but formstacks structure does not like that. If you build fewer forms and lots of responses it works great. Lots of forms with smaller reponses you hit the cost barriers quickly. Of course if you delete the data it works fine, but if you give formstack as a tool to your staff and you don't want to manage the amount of forms it becomes unwieldy quickly.

It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

When the difficult to build forms were actually built, the functioned

Poor customer service, extremely difficult to built forms, they force you into contracts to look good for their investors, the company run by so many amateurs,

The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend.

I don't have any cons as it has served us well since day one.

Hi Greg! Thank you for taking the time to review Formstack! We are absolutely thrilled that you have had a great experience and have been able to utilize us for various teams across your organization.

This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super.

I did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop.

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system.

There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software.

Relatively easy to duplicate your paper form online. Inspection forms, test etc.. can be created with relative ease for most users.

More complex form may require paid for support, but the fact that this is available is a great asset for our company.

I liked the ability to drag form elements into the form I was making. It was quick and easy to do so. I didn't need to know any code or complicated techniques.

It was missing simple features like the ability to export my finished form to a PDF or Word file. Both of these file formats are necessary to have if the end user does not have access to the internet but still want to fill my form out (most form software companies assume that all end users will have access to the internet and believe that a link to a finished form is sufficient). Additionally, I could not situate my form elements in a horizontal landscape orientation. As a result, the form I made with this software became one long, multi-page document. With a user filling this out on the internet, this is not an issue. If not on the internet, it is a very long document to go through.

How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go.

This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time.

I like that it's easy to use and can be self taught. It is also helpful in that you can use it to process credit card payments and embed the form on your website if you don't have that software already built into your site. I've also found the "live" form that shows up right away to be a useful tool to determine if the form is built correctly and useful.

The formatting can be tricky and if you are building out logic it can be confusing. I've found myself making mistakes occasionally because of the logic and it not being clear what I'm about to do before I do it.

Hi Trish, We really appreciate you being a customer and helping to share the word about us. Your feedback will be shared with out product team. We're here for you anytime.

Formstack is important feature to use while you are creating form and surveys.

Formstack has impressive feature but it should offer more template to create.

Thank you for leaving a review! If you are logged in you should be able to use any of our 400+ templates from our main templates page here: https://www.formstack.com/templates! If you should ever need any help, please reach out to us!

Great product if you can get it up and running and you re tech savvy

Absolutely non existing support which when you pay 100’s of dollars a month is the least to offer

This software is easily used by users. Survey users can easily select the answers they'd like to use. It can be added as a button on mobile devices, making the submission of daily information (such as COVID health checks) simple.

Some of the coloring options do not quickly transfer from the desktop to mobile device platforms, making some text unreadable.

Formstack integrates with Salesforce which is why we originally chose this form builder.

Formstack is overpriced, pretty limited. Nothing you can't do with Gravity forms or another cheaper alternative. Customer service is not that helpful. Formstack recently bought Webmerge which was a great software. Since then, Webmerge has gone down hill as well.

Great choice especially for recruiter like me, where I can send forms to the candidates so that they can easily review the documents needed for their application.

So far, I did not encounter any problems with this software. It is a great help for recruiters like me.

Creating surveys and managing forms is really easy and streamlined compared to other competitors, and so is the overall design of the application

Exporting in different formats is not available, and management of all surveys could maybe be improved upon

Fahad, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! I'll make sure to pass the feedback about survey management on to our Proudct team but in the meantime, I've provided a resource below to help troubleshoot exporting. Have a great day!

Creating complex forms was easy for me and I’m not a programmer. Lots of options for how to present and collect responses. Good integration with Google sheets for using the data after collection.

This is specific, but bummed it doesn’t integrate easily with NetSuite, which we just started using this year.

I love using formstack. It is extremely user friendly and easy to navigate and has tons of functionality, like signatures, credit cards, logic, etc. It can do a LOT.

I wish it integrated more easily with other software so that formstack data could go into different databases, etc.

It has many customizable question types and logic options for when to show a question or not. It is fairly easy to build your forms how you want and to view the submissions.

I wish there was a way to send forms/surveys through the program itself and not have to rely on your own mail server. Being able to send the survey multiple times only to those who have not completed the survey would be a huge plus. Increased logic options would be appreciated.

Customer service is friendly and timely with responses in emails and over the phone Easy to setup and add integrations for 3rd party products Good interface for customizing confirmation and notification settings

When billing issues arise, we were given no notice, and all forms were shut down and unavailable Export options aren't very user-friendly or easy to read Not too many options to customize styling and make small aesthetic changes to form Form user-interface can glitch sometimes and doesn't save

The ease of setup and functionality was easy to grasp and simple to manage. Information is downloadable to excel which works great for our systems.

No real complaints for how we utilize the program. Very complete for our setups and easy retrieval of information.