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Swell
5
264
4
61
3
18
2
2
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer experience management platform
Table of Contents
Swell - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Swell overview
Based on 356 verified user reviews
What is Swell?
By industry, Swell reviewers are most commonly professionals in medical practice (21%). The most frequent use case for Swell cited by reviewers is review management (62% of reviewers).
What do users say about Swell pricing?
Reviewers indicate Swell provides a competitive price and robust features, which they appreciate for affordability and return on investment. However, some users report pricing feels high for small businesses and certain features require higher payment.
Starting price
Alternatives
with better value for money
Pros & Cons
Review Management
Online Presence
Review Requests
Pricing
Email and Text Messaging
Features
Swell’s user interface
Swell pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Swell?
By industry, Swell reviewers are most commonly professionals in medical practice (21%). The most frequent use case for Swell cited by reviewers is review management (62% of reviewers).
Select to learn more
Who uses Swell?
Based on 356 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Swell's key features
Most critical features, based on insights from Swell users:
All Swell features
Features rating:
Swell alternatives
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Starting from
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Swell pricing
Starting from
No pricing info
User opinions about Swell price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Swell's price and value, mention it in a positive light.
Reviewers indicate Swell offers a competitive price compared to other reputation management solutions, with many appreciating its affordability and the inclusion of robust features at a lower cost than major competitors. Some users say they experience strong return on investment and value the absence of long-term contracts. However, some reviewers find the pricing somewhat high, especially for small or solo businesses, and feel certain features are restricted unless paying more. Some users report that while Swell is budget-friendly for many, it can still feel expensive depending on business size and needs.
, and
Swell integrations (62)
Integrations rated by users
We looked at 356 user reviews to identify which products are mentioned as Swell integrations and how users feel about them.
Integration rating: 5.0 (6)
Integration rating: 4.3 (4)
“This was our reason for switching company's.”
Misti F.
Office manager
Integration rating: 3.7 (4)
Integration rating: 5.0 (2)
Other top integrations
Swell customer support
What do users say about Swell customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Swell customer support.
Widely noted by reviewers, Swell's customer support is responsive, knowledgeable, and consistently helpful throughout setup and daily use.
A significant portion of users highlight the ease of contacting support and appreciate the team's quick, friendly, and solution-oriented responses.
A minority of users report slow response times and difficulty reaching customer service, with some describing their support experience as poor.
Support options
Training options
To see what individual users say about Swell's customer support, check out the review snippets below.
“I have reached out to Swell's customer service once and was helped fairly quickly and efficiently.”
Max P.
Collections Officer
“Swell has great customer experience and gets back to us quickly with any questions we may have.”
Terra C.
Marketing Manager
“The biggest problem we have with Swell is their customer service and support.”
Alan F.
Owner
“Customer service and price is too high for what they offer”
Crisel C.
CEO
Swell FAQs
Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time. Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback. Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.
These products have better value for money
