WebRezPro Reviews - Pros & Cons, Ratings & more

Guesty

ResNexus

Lodgify

Cloudbeds

Little Hotelier

Hotelogix

roomMaster

WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds

WebRezPro

Android

Linux

Web-based

Windows

iPad

iPhone

Director of Sales

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Front Office Manager

Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far.

Owner

I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter.

Marketing Director

The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.

Very good so far in our 3rd year using this software. The employees are still happy.

Owner/Manager

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.

Chief Operating Officer

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

Hotel Manager

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

Operations Manager

We have been using WebRezPro for about five years now and are overall very happy with the program.

We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Accountant

WebRezPro Is quick, easy and super understanding.

Assistant Operations Manager

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

Basically point and click. Great integration with payments and customers.

General Manager

I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.

Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.

Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.

innRoad

WebReserv

Great features, user friendly. Excellent customer service, prompt and always helpful.

WebRezPro xxxxx review -The Arts Hotel-

Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool

BOUTIQUE INN MANAGEMENT

Positive overall. Some bugs could use some fixing, and possibly streamlining the processes.

Simple, functional, but could use some fixes

WebRezPro is a Great Medium for my Booking Needs

Wedding Manager

WebRezPro Is quick, easy and super understanding! 

May Dee Suitez WebRezPro review

Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. 

Overall it is a good experience. I wish the above items were easier/smoother. 

WRP Feedback

Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive.

I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software.  Also - you're tech support team is SUPER responsive!  

Your Accountants will THANK YOU for using! (And it's easy once it's set up)

Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. 

We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience.

Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues. 

User friendly and lots of functionalities

Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections.

It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes.

We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need.

It has been a positive experience.  Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software.  

WebRezPro has been our choice!  

WebRezPro is possibly the BEST customer service I have ever worked with!  If you call them, someone answers the phone.  If you leave a message, someone calls you back usually within minutes.  They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career.  I would put WebRezPro in the top 2, if not the #1 customer service people in the business!  

User Friendly Software with Lots of Adaptability

WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up.

They are a reliable partner.

Robust and Affordable

Incredibly happy we switched to WebRezPro

It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units

Great product and people!

Good property software for a seasonal business.

This easily lets me see what my staff see when I'm in my office, my car, or at home.  To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio.  I am also able to run my financial reports easily and track sales

Love this system

One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed.  This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity.   It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. 

Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!!  Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!! 


Property Management the Easy Way!

We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter. 

WebRez Pro Review

Before WebRezPro we were a mess.  We used another reservation software company that was a big let down for us.  What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company.  And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support.  I have never called for support (during working hours of course) and had no one answer.  You all rock!  From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!

WebRezPro PMS Review

Professional friendly helpful service and it’s very easy to use, meets all needs of a small property and simple to train new staff on

Easy to use 

Hi Sarah, thank you so much for taking the time to write a review. We are glad WebRezPro is working well for your property and we have some big news! We now have a two-way interface with Airbnb! We'll have your Account Executive reach out to you with more details. Thanks again for your review!

Our experience has been wonderful!  Customers service from our main rep, has been amazing and service from the technical support is always great.  We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

By far the "best" Reservation System

We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.

Rushmore Express Loves WebRezPro

the system is rock solid - it's never crashed.  I've never lost any data. 

They have been very helpful - especially the support team.  They actual gave me time and they knew what they were doing.  In this regard they are top notch.  No run around.  

Great product

Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!

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