Namely is the perfect solution for a small business like ours. It has saved me so much time compared to the previous solution we used for HR and payroll.
For the most part, it is very intuitive and user friendly. Being user friendly makes it easy for me as the admin but more importantly it makes it easy for my employees to navigate.
Friendly support staff, easy to get set-up, many self-service tools and customizations and always improving. I am very happy with Namely.
You can never get an support, answers, or solutions to urgent issues such as Namely back end payroll system errors. Errors that cost the company thousand of dollars.
I dislike that I keep having problems in logging into it.
I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.