Starting from: $33.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).
25 reviewers had the following to say about eMaint's pricing:
Great support staff.
Pros
Easy to use software makes your life and work so much easier. With one click of the mouse, you know the status of your work.
Cons
Average cost...not the most expensive software package but well worth the value for the money. Cheaper would be nice.
Rating breakdown
Likelihood to recommend: 10/10
Prior to eMaint we had a spreadsheet based system which was confusing and hard to implement. Not having to maintain the program on our servers and go through expensive upgrades. Being able to access the program from anywhere with a internet connection.
Pros
Customization of screens, excellent tech support, price point, and that it's cloud based
Cons
Reports are hard and confusing to setup.
Rating breakdown
Likelihood to recommend: 10/10
We reviewed several different options when it came to which CMMS we were going to use. Emaint by far was the most attractive option available. The ease of use, ease of set up, outstanding customer support, and bang for your buck puts their competition to shame. Emaint has helped us to become a much more proactive maintenance department.
Pros
Ease of use
User interface
Cons
Price
Rating breakdown
Likelihood to recommend: 10/10
I have used and implemented several CMMS systems. eMaint is my favorite and I would definitely look to use them again. The eMaint SaaS product is very competitively priced with some value-add learning materials beyond the CMMS in their eMaint University add-on.
Pros
Out of the box a lot of configuration is required with a lot of superuser flexibility to do it the way you want.
X4 interface is visually pleasing and easy to navigate.
Cons
The current platform is X4 but there is a lot of legacy features from their X3 platform if you want to do more than the most basic of functions. eMaint are already marketing an X5 platform. I only hope they actually finish all of the features.
To the above point, there is a few program features not done, or they took a half assed easy approach. PM forecast an example where you can forecast calendar based PMs only, feilds like average daily use exist out of the box so it should be readily possible to forecast hours based PMs. This request exists within their user forum.
My company has a very particular way to receive goods and process invoices. eMaint has these as hard coded features not configurable.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Ease of use
Easy to set up
Good integration capabilities
Reasonable priced
Cons
Features could be better compared to higher priced products, however for the price and ease of use, this is not a major con
Rating breakdown
Likelihood to recommend: 9/10
Pros
What I like the most is that this product is very user friendly and the pricing is Perfect for the budget.
Cons
There isn't anything that I can think of. I like everything about this product.
Rating breakdown
Likelihood to recommend: 9/10
This product is the best maintenance management software I have used in my professional career spanning 20 years. The ability to customize it to your needs makes it a must have. The customer support is by far the best on the planet and the value from a cost standpoint far out weighs other cloud products. Love the training and development options for users.
Pros
customization, flexibility, extremely helpful and knowledgeable staff, cost, metrics, dashboard, reporting, training/development of users
Cons
suppress pm's, lack of facility related modules (keys, custodial, fleet management)
Rating breakdown
Likelihood to recommend: 10/10
It is something that will be used around the country to help set up predictive and proactive maintenance management systems and also keep track of all the files for easy look ups.
Pros
It seemed to offer everything I could think of that I could use to make my job better , more efficient and easier to solve problems
Cons
The price was more than I think the company I work for would want to spend.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Ease of use and helpful support staff. as the user you always have access to the same individual at the company for support.
Cons
they could come up with a low cost training solution that does not include someone traveling across the country I feel the more advanced training should be done after the system has been in use for a period of time.
Rating breakdown
Likelihood to recommend: 9/10
To start, the customer service set eMaint apart from the remainder of the field from the sales folks to the implementation team to the on-site visitors. All were professional and extremely helpful. We now have asset and parts inventory which we never had before.
Pros
The customer service was phenomenal! The software was easy to use and has a multitude of options. The integrated facility mapping is a bonus.
Cons
I can't think of any. This was not the cheapest of the 8 options we trialed but it was the best and offered the greatest options.
Rating breakdown
Likelihood to recommend: 10/10
Patrick presented the software in such a manner that anyone could understand.
Pros
I like the price of this product and the ease of use. I also like that we have our own personal Customer Service Professional assigned to us if we need help.
Cons
The initial start up is going to be hard, but I have my own customer service professional assigned to our company to help.
Rating breakdown
Likelihood to recommend: 9/10
Pros
- easy to learn
- not expensive
- automatically generate work orders
- responsive customer support
Cons
- few bugs every once and a while
- requires some time as a setup
- could have better reports compared to other softwares in the same trade
Rating breakdown
Likelihood to recommend: 8/10
Love this CMMS.
Pros
The support staff makes the transition perfect. The main page has all the info I need to run all three of my sites.
Cons
Takes a long time to install all aspects. I would like to have a few more techs for the price, maybe balance admin and techs better.
Rating breakdown
Likelihood to recommend: 9/10
I hate it. I have recommended that other facilities in the organization completely avoid it.
Pros
I did not like it at all - would avoid at all costs.
Cons
Software is not user friendly, can do little without corporate support, adds zero value.
Hello Scott,
Thank you for providing your feedback. I am very sorry to hear that your experience hasn't been what you expected so far. Our goal is to provide the best customer service possible and ensure your team is set up for success. I have reached out to you through email and will make sure we address all questions/issues to get the account back on track. Thank you again for your honest feedback. I am confident we can make the necessary adjustments to ensure your success with eMaint.
Sincerely,
Conner Rivard, Customer Success Manager
Rating breakdown
Likelihood to recommend: 0/10
Poor Sales told us everything we wanted to hear and then tech told us different after investing in the product.
Pros
Confighrabikty seems good if we ever have a chance to properly customize
Cons
Implementation was expensive and rushed
We are a small company and by the time the weekly implementation meeting came we had not had a chance to use the system enough to get any value
Requests to slow the implementation were met with an inflexible corporate attitude leaving us unprepared to properly use this software.
Hi Jay,
Thank you for providing feedback and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I have reached out to you through email and will make sure we address all questions or issues to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint.
Conner Rivard
eMaint Customer Success Manager
Rating breakdown
Likelihood to recommend: 0/10
Very expandable and easy to teach for different functions. license based can get expensive on large platforms.
Pros
Does everything, easy lookup options, and good training material
Cons
Not web based, hard to customize
Rating breakdown
Likelihood to recommend: 7/10
Very positive experience so far.
Pros
Ease of customisation for forms and value lists.
Ease of navigation and data maintenance.
Cons
Custom reports require email customer service support.
Rating breakdown
Likelihood to recommend: 9/10
Pros
It is relatively easy to use and it's also easy on mobile devices.
Cons
It costs extra for more service requesters. I really would have liked to have 47 requesters but I was only afforded 10 at my level of subscription.
Rating breakdown
Likelihood to recommend: 8/10
I have had a good experience. They have done their best to implement a software solution that fits our needs and helped customize some features that help our user base,
Pros
Support is excellent if you have an issue or would like help customizing the software support is only a phone call away. Their support is US based and has years of experience with low turnover.
Cons
SSO is an older standard and needs updated security updated for requestor account.
Rating breakdown
Likelihood to recommend: 8/10
Pros
The software allowed us to manage all our maintenance activities in one place.
Helps tackle costing/budget better
Better maintenance scheduling
Cons
Requires prior experience working with Maintenance Software
Hard to track inventory/parts
UI can be difficult to comprehend initially
Rating breakdown
Likelihood to recommend: 8/10
I'm the maintenance manager of a small/mid-sized manufacturing facility (60K sq. ft.). I recently led the purchase of eMaint X3's CMMS to improve the efficiency of my department; and would highly recommend it for companies looking for a highly functional and customizable CMMS, at a manageable cost. As a company, we were experiencing one of the most challenging growth-periods a company faces in its growth cycle. That in-between stage, when the company starts to necessitate large company functionality, on a small-company budget. So the need to increase my department's efficiency at minimal cost became a top priority. I began looking at a multitude of options, from on premise software systems to web-based systems. In pursuit of finding the right system, I found the following criteria pertinent to my decision: Functionality- does it do what I need it to do Security- is our information safe Reliability- is the program/company stable (loss of input data is time wasted) Expandability- can the program grow with the company, or information transferable in the future, if a higher-end CMMS is necessary Ease of implementation- teachable, easy to navigate, intuitive, customizable, support, Cost- purchase price, administration costs, implementation costs, server loads, etc. Utilizing Software Advice's services, I was able to narrow down my list of possible solutions. Dramatically reducing the time and energy necessary to find the program that would work best for our company. After demoing the programs on my short-list, I found eMaint X3 offered the most features in my price range, as well as, the most customization options. It was the customization that propelled eMaint X3 beyond the abilities of any other program in its class. This being invaluable, in my opinion, because the interface could be customized to capture all the specific information we wanted, as well as, be modified to speak the language used internally; making it so intuitive to the user, implementation efforts were greatly reduced. It's for these reasons that I would highly recommend eMaint X3 to companies faced with challenges similar to ours.
Rating breakdown
We are handling asset management, parts tracking, and cost tracking. This software covers all of the KPI's I need for IATF certification.
Pros
Ease of use, Quick set up, great functionality. Everything you may need is in this software.
Cons
Difficulty in setting up some options. I am still trying to set up better email alerts.
Rating breakdown
Likelihood to recommend: 10/10
The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.
Pros
The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.
Cons
The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.
Rating breakdown
Likelihood to recommend: 10/10
What I like the most about eMaint is not only great web-based application but best customer and technical support.
Pros
eMaint is web-based so it can be accessed from anywhere.
It is also easy to maintain and add new modules such as Material Requests and Interactive Plans according to our business needs without extra cost.
Cons
We have been using eMaint X4 version for last 3 years and looking forward to upgrading to X5 but it takes longer than I expected for X5 to be fully compatible to all X4 features.
Rating breakdown
Likelihood to recommend: 10/10
The overall system is comprehensive and user friendly. Once you understand the basics of how all of the subsystems (i.e. work orders, assets, inventory, scheduled activity, tasks, etc.) inter-relate and work together, navigating the system becomes second nature.
Pros
The entire process from demonstration to implementation has been phenomenal. Every person I have interacted with along the way have been friendly, courteous and knowledgeable with the Fluke eMaint system! The on sight kick off was definitely worth the cost!
Cons
The only thing that i feel could use a little tweaking is the mobel version of eMaint. I feel like it could be a little more user friendly (note: I primarily use the full desktop version).
Rating breakdown
Likelihood to recommend: 9/10
