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eMaint CMMS

Computerized Maintenance Management Software by Fluke

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eMaint CMMS Pricing

Pricing overview

Value for money rating

4.4

/5

253

Price starts from

69

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $69/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

What users say

The customer service is awesome. You can track asset location, repairs, repair cost, and anything else you can think of as an asset manager.

CB

Chad B.

They helped us customize several things to better fit with our companies needs. At first we were only using it to track assets, downtime, and labor cost.

sw

stephen w.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very frustrating experience

Reviewed 2 years ago

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process....

Pros

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Cons

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Vendor response

Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Experinces both Good & Bad

Reviewed 3 years ago

The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Pros

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Cons

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great CMMS for the money

Reviewed 4 years ago
Pros

Customer support is great. Being able to have the user customize and make changes without requiring additional support and costs from the eMaint. Additional minor configuration changes can be made by eMaint without additional costs.

Cons

The applications has the ability to scan barcodes seamlessly ONLY if you are using Android or IOS. eMaint does not currently support a streamlined barcode scanning function of you are using a windows supported tablet or device making barcode scanning very tedious and complicated. Also, for those who spend some time away from a wireless or cellular connection in the field, would like to see an offline mobile version that syncs when it accesses the next connection at no additional cost. Also, would like to see the "Interactive Plans" table listed as a standard and not have to ask for it for every user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Success with EMaint

Reviewed 2 years ago

We moved from an inhouse developed program with similar structure, but no where near the capabilities and flexibility of EMaint, so the integration was smooth for us. We loved having a dedicated implementation specialist who tracked our progress and made suitable suggestions to fit our business style. The online support is key to my day to day operations, especially as we mature with use of the program....

Pros

Program flexibility - we can easily design it to fit our needs, and progress from simple to more complex when we are ready. Program reporting - captures true costs, and future expenses for better planning and budgeting and tracks workload. Ease of use - both administrators and technicians have better scheduling and more efficient workload that is visible and manageable.

Cons

I would appreciate more work instructions for the smaller tasks be documented in a searchable format. For example, when I changed an existing task, I was not aware of the need to "publish" to all assets using the task. In hindsight, it makes sense but not being a computer programmer it did not come to mind. Also, more tutorial on writing reports would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Emaint CMMS review

Reviewed 3 years ago

The commitment to a thorough and conscientious data input is key. The more effort put into that, the more you'll get out of it later. We are a fast growing company, so this process is ongoing. Because of our growth, we are moving equipment and re-setting up cells and department. To have all the information on each asset readily available makes those moves so much easier to plan for . It is also essential for planning annual budgets. to see what it cost to operate individual assets in the past makes it easy to plan on when we might want to replace them. The flexibility of eMaint has been a great tool for us.

Pros

As an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.

Cons

It is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.

Overall Rating
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  • Ease of use
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Reviewed 11 years ago

Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate...

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
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Reviewed 11 years ago

We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with...

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customized

Reviewed 3 years ago

The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.

Pros

The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.

Cons

The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must have for Asset Managers

Reviewed a year ago

My overall experience has been great. From implementation to going live eMaint was there every step of the way. I work with technical support on a regular basis to get help designing reports. They are very responsive and easy to work with.

Pros

I really like that all functions and reports are available to the user from day one. I don't have to pay extra if I want a special report or feature. It is all there and if it isn't they will help you design it. The customer service is awesome. You can track asset location, repairs, repair cost, and anything else you can think of as an asset manager.

Cons

The fact that it can do so much is a bit overwhelming at first. You really need to go into implementation with a good idea of what you want to get out of the software. eMaint will help you step by step but you are the one driving so you better have a good idea which way you are going.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multiple implementation in an FDA environment.

Reviewed a year ago

Overall, I have Very Happy with eMaint. Our use has continually expanded over the years to include Calibrations, FDA validation, and now multiple site operations..

Pros

The Things I like Most about the Software is it is Dependable and Functional. The software has been running here for 6 years. and it has not had a significant outage during that time. We have validated the software to be FDA compliant, and use it for our calibrations and Maintenance activities. eMaint's functionality is expansive. It is configurable it has options to accommodate physical plant, equipment, and fleet management. KPI Reporting is built into software and eMaint support has always been able to help with any basic setup issues (at no cost). Additionally ,There is 24 hour support for any issues included in the subscription.

Cons

The part of eMaint that was the most challenging for me was the Creation custom reports and sorts. IT seemed a little counter intuitive to me. With that being said the eMaint support team was always more tan accommodating in helping me work out any difficulties.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Milwaukee Art Museum review

Reviewed 3 years ago

Prior to eMaint we had a spreadsheet based system which was confusing and hard to implement. Not having to maintain the program on our servers and go through expensive upgrades. Being able to access the program from anywhere with a internet connection.

Pros

Customization of screens, excellent tech support, price point, and that it's cloud based

Cons

Reports are hard and confusing to setup.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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E-Maint X4 is a complete CMMS package.

Reviewed 2 years ago

Inventory management has reduced on hand levels and value. Work order history tied to the asset has shown trends to modify PM schedules to further reduce costs and in turn less breakdowns. Very satisfied with the support team to resolve issues as they arise.

Pros

PM auto generation, report building, asset data and history, inventory management, purchasing, work orders, interface with external sensors and user management are some of the features that work very well. Tables and most forms can be modified as needed to fit org. needs, required fields, auto populated fields, e-mail links all can be done at local admin. Can create workflows to automatically fill in data. Reports are customizable for all tables that you have permissions for. Tech support and a dedicated CMS are great. Versatility, costs, support and the application fit our needs.

Cons

Exports and reports are tied to older office versions, uses .xls rather then .xlsx. Requisitions are still on the X3 platform. Can only interface e-maint data out by reports (cannot directly feed an ERP system for processing payments)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good implementation and great support for this product

Reviewed 2 years ago

I have had a good experience. They have done their best to implement a software solution that fits our needs and helped customize some features that help our user base,

Pros

Support is excellent if you have an issue or would like help customizing the software support is only a phone call away. Their support is US based and has years of experience with low turnover.

Cons

SSO is an older standard and needs updated security updated for requestor account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything you will ever need

Reviewed a year ago

E-Maintenance has been a tremendous help in identifying equipment that is having the same issues that need to be addressed again and again. We now have a preventive maintenance program that helps us avoid unplanned down time.

Pros

E-Maintenance is a one stop shop. It has everything we need and so much more. I was amazed at how flexible and customizable the software is. They helped us customize several things to better fit with our companies needs. At first we were only using it to track assets, downtime, and labor cost. Now we are implementing parts and inventory control.

Cons

The reports are very powerful but they are very complicated to design. Thankfully there is always help just a phone call away.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A pup you train the way you want

Reviewed 5 years ago

I have used and implemented several CMMS systems. eMaint is my favorite and I would definitely look to use them again. The eMaint SaaS product is very competitively priced with some value-add learning materials beyond the CMMS in their eMaint University add-on.

Pros

Out of the box a lot of configuration is required with a lot of superuser flexibility to do it the way you want. X4 interface is visually pleasing and easy to navigate.

Cons

The current platform is X4 but there is a lot of legacy features from their X3 platform if you want to do more than the most basic of functions. eMaint are already marketing an X5 platform. I only hope they actually finish all of the features. To the above point, there is a few program features not done, or they took a half assed easy approach. PM forecast an example where you can forecast calendar based PMs only, feilds like average daily use exist out of the box so it should be readily possible to forecast hours based PMs. This request exists within their user forum. My company has a very particular way to receive goods and process invoices. eMaint has these as hard coded features not configurable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 10 years ago

I'm the maintenance manager of a small/mid-sized manufacturing facility (60K sq. ft.). I recently led the purchase of eMaint X3's CMMS to improve the efficiency of my department; and would highly recommend it for companies looking for a highly functional and customizable CMMS, at a manageable cost. As a company, we were experiencing one of the most challenging growth-periods a company faces in its...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid and Dependable

Reviewed a year ago

Our overall experience has been nothing short of excellent. Customer care has always been very helpful. Form customization and automated processes has truly made this CMMS worthwhile.

Pros

The granularity and customization with which I can filter for information are great. I can get the full picture of the work that is being done with just a few clicks. The automated processes make us much more efficient and accurate in record keeping.

Cons

There are some features that are difficult to use without training which is offered by Fluke. If you are a large organization this isn't a big deal but as a small business the cost of comprehensive training is outside of budget.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best customer and technical support

Reviewed 2 years ago

What I like the most about eMaint is not only great web-based application but best customer and technical support.

Pros

eMaint is web-based so it can be accessed from anywhere. It is also easy to maintain and add new modules such as Material Requests and Interactive Plans according to our business needs without extra cost.

Cons

We have been using eMaint X4 version for last 3 years and looking forward to upgrading to X5 but it takes longer than I expected for X5 to be fully compatible to all X4 features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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so customizable it doesn't work

Reviewed a year ago

poor, no one takes the time to help you.

Pros

not much it has been dismal and expensive to set up

Cons

They claim easy of use and we paid for set up services....the reports don't work any time you contact support you get read this article then come back. It should be let us walk you through how to set it up.

Vendor response

Thank you for providing feedback and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I have reached out to you through email and will make sure we address all questions or issues to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint. Mark Roland eMaint Customer Success Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eMaint CMMS - Review

Reviewed 3 years ago

eMaint created effort less PM maintenance and made it paperless. All activities monitored and flagged no missed inspections and 100% audit compliance. Working on condition monitoring with Fluke vibration sensors that are excellent addition to our CMMS. Workload is captured/measured and adds value to our technicians performance and enables them to further develop and realise were we are falling behind. Senior Managers are impressed to have data presented to them and available when needed.

Pros

Ease of use, simple data importing strategy using excel, navigation, dashboards

Cons

You need to double-click on side tabs bar (ex. Dashboard, Assets) to select the items it's really annoying should be one click and to display my data list. It's good to have right click option on column to add new field (asset info, description or etc.) and drag columns to put them in preferred order instead arranging them in the window menu.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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NEW TO CMMS

Reviewed 3 years ago

The overall system is comprehensive and user friendly. Once you understand the basics of how all of the subsystems (i.e. work orders, assets, inventory, scheduled activity, tasks, etc.) inter-relate and work together, navigating the system becomes second nature.

Pros

The entire process from demonstration to implementation has been phenomenal. Every person I have interacted with along the way have been friendly, courteous and knowledgeable with the Fluke eMaint system! The on sight kick off was definitely worth the cost!

Cons

The only thing that i feel could use a little tweaking is the mobel version of eMaint. I feel like it could be a little more user friendly (note: I primarily use the full desktop version).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Value, Lots of Options and Great Customer Support.

Reviewed a year ago

This has been a great addition to our company. Training is key to getting this tool to work efficiently and effectively.

Pros

This CMMS is very customizable at a high level.

Cons

There is a lot of training that is needed to fully utilize this software and that is one expense that needs to be factored in when considering a CMMS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent value for money

Reviewed 5 months ago

Excellent customer services

Pros

Emaint is very customisable and really simple to use - perfect for the smaller companies who cant afford Maximo or SAP

Cons

No issues currently all functions are available and simple to use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Second time using Emaint

Reviewed 3 years ago

We are handling asset management, parts tracking, and cost tracking. This software covers all of the KPI's I need for IATF certification.

Pros

Ease of use, Quick set up, great functionality. Everything you may need is in this software.

Cons

Difficulty in setting up some options. I am still trying to set up better email alerts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Manager Representative

Reviewed 5 months ago

Expensive and we are not used often this outdated platform software, it is only being used as an asset database

Pros

I used it because it was used by a large company for stability and software. The only purpose to use E-maint is to keep multiple buildings and tons of physical asset database

Cons

There seems to be a lot of inconvenience to users. For example the Work order tools, it is too complicated to use on a daily basis. the platform is outdated compared to Limble, Monday, and Upkeep

Vendor response

Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. Your Customer Success Manager would be happy to continue to work with you to improve your experience. Thank you again for your honest feedback. I am confident we can make the necessary adjustments to ensure your success with eMaint. Please get in touch with us at your earliest convenience. eMaint Customer Success Team