eMaint CMMS Reviews - Pros & Cons, Ratings & more

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IBM Maximo Application Suite

SAP Concur

eMaint CMMS is a cloud-based maintenance management software that helps teams improve efficiency and optimize maintenance costs with a configurable and easy-to-use interface. The tool helps enhance maintenance operations and equipment reliability.

eMaint CMMS

Android

Linux

Web-based

Windows

iPad

iPhone

Product Manager

Overall, it's a useful software with a good interface that I'm good at tracking my order with.

Consultant

Customer Support is Outstanding. They truly work to satisfy the customer to the best of their abilities and recommend work around where needed.

Maintenance Planner

We loved having a dedicated implementation specialist who tracked our progress and made suitable suggestions to fit our business style.

Maintenance assistant 

Not only has this program fulfilled both of those categories, it has opened up our vision to other ways to improve our plants growth and communication.

Maintenance Manager

Any data that is captured can be use to your benefit. Charting systems are superb.

CI Manager (+eMaint support & admin)

Very positive, particulalry the support team. They are always responsive and helpful.

I have experienced 2 deployments with the eMaint team. The team I worked with for this roll out at Ulbrich was outstanding.

operations manager

It's ease of use and flexibility. Support service is outstanding.

Maintenance Coordinator

Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.

Lastly, the reporting function has been of great benefit and value.

Director of Operations

Excellent asset historical data tracking, prioritization, and reporting systems Integration and standardization of remote locations.

Maintenance Electrician

They helped us customize several things to better fit with our companies needs. At first we were only using it to track assets, downtime, and labor cost.

The product is very easy to use and has improved our maintenance systems and efficiency, integration with our systems was faultless.

Program flexibility - we can easily design it to fit our needs, and progress from simple to more complex when we are ready.

PM & Parts Supervisor

The other function I wished eMAINT had would be a way to record multiple readings for performing calibrations that would show percent of error with an automatic pass/fail.

There are some features that are difficult to use without training which is offered by Fluke.

Lead engineer

One more week, more wasted time and we were again told they could not deliver on what they had promised.

Project Coordinator

Although I am a new user, there are no features I feel are missing or could be improved at this time.

MPulse

WebTMA

Microsoft SharePoint

Very useful Maintenance Management Tool

eMaint was the best choice for our facility   My experience has been outstanding 

The best CMMS system I’ve used

Waste of Money

David thanks for taking the time to write a review and sharing your experience with the product. We do have many areas where customers can continue to learn how to use the product which includes eMaint University, chat online support, email, and phone support should customers need help. All of the support features mentioned are included for all customers. If someone is looking to do a bootcamp trainings there is an additional cost for those since they are multiple day trainings.

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Maintenance software for Absolute Energy

The system has never let me down or prevented me to completed my tasks. The few times I had problem customer support got on it right away and corrected it. Also I can fix some problems myself through eMaint University or supporting documents.
I have senior service techs that not proficient in using a computer and all of them took to the system pretty quickly which made my job easier 

eMaint  excellent choice for our business

The implementation was underwhelming.  I had to figure out the majority of the form design on my own by watching videos.  I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager.  I have had good and bad experiences with eMaint support.  I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software.  The format of the WO print out is bad, especially the checklist section.  There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.     

Experinces both Good & Bad

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Very frustrating experience

Hi Kevin,
 
Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.
 
Aine Whelan

I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience.  eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!

Best CMMS System Bar None

eMaint is Fairly Easy To Use

Excellent and Flexible CMMS system.

I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.

Keeps the Flow Going

We meet all requirement and even started creating training videos in PowerPoint and then embed them in out dashboard for all to view, we can even track who reviews these videos!   

A CMMS that is designed for Maintenance Teams!

Thus far, my experience has been great. My implementation specialists (I had to switch during my implementation period) did their best to fully describe things to me and try to assist in set up.
Due to time constraints, I have still not been able to fully get all my information on the system, but when I run into problems, my CSM is quick to help me out. Anytime I have had to call Support, they have taken care of my issue the same day (if not within the hour) - The support is invaluable!

Great Experience thus far

Pwsac

Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or other software can elevate its usefulness 

Impressive software for Asset tracking 

eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

eMaint at HDK

Good,  glad we made the transition from our old infor system. 

Just starting

Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management).

In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent.

The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.
   
After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began.  Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment  in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system. 
  
The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low.

The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not  just  another canned product that you take as-is.

Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response.

Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program.

Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS.

Since implementation of E-Maint, we have continued to reduce machine downtime.  Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.       


We moved from an inhouse developed program with similar structure, but no where near the capabilities and flexibility of EMaint, so the integration was smooth for us. We loved having a dedicated implementation specialist who tracked our progress and made suitable suggestions to fit our business style. The online support is key to my day to day operations, especially as we mature with use of the program. We are moving onto areas of the program we did not pick as part of the implementation process (because we were not ready) and find the Emaint University and Online support of great benefit. Lastly, the reporting function has been of great benefit and value. We are finally able to track in house labor as well as outsourced labor and parts and have it all tie into a specific or group of assets. Although still a work in progress for us, our technician are better able to compartmentalize their work and have become more efficient. 

Success with EMaint 

Great overall experience from my past year and a half using the system, working with multiple CMMS, attending multiple in person training, and using their online training tools. I am always recommending eMaint to anyone that i think could benefit from a system of this caliber.

Great out of-the-box solution to CMMS

Overall, I have  Very Happy with eMaint.  Our use has continually expanded over the years to include Calibrations, FDA validation, and now multiple site operations..  

Multiple implementation in an FDA environment.

so customizable it doesn't work

Thank you for providing feedback and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I have reached out to you through email and will make sure we address all questions or issues to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint.

Mark Roland 
eMaint Customer Success Manager


Overall, I am very pleased with our eMaint experience thus far. I wasn't around when the program got implemented some 4 years ago. We have done alot to smooth it out since then. Most issues were self inflected, but they have all been very easy to correct and repair.  

This program only makes my life easier. 

HONESTY

Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I would be happy to continue to work with you to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint. 

Mark Roland 
eMaint Customer Success Manager


I'm coming from Bigfoot CMMS and my organization made the switch over to eMaint. eMaint made a data transfer template because enough customers were switching away. I think every user we have has gave two thumbs up on that decision. I've only heard a few times during the transition/development process "oh that's hard-wired into the program, we can't change that" You can change almost anything you want. You want a drop-down menu here instead of freeform type field, done! The load times between pages are actually reasonable. To me it's lightning. Rarely see error messages, too!

This product actually works.

Convenor

Empowering maintenance excellence

Nisarg:                                                My first name is Nisarg. I am working at purchasing clerk for a construction company with a size between 100 and 250, and I would give a rating of four out of five for eMaint CMMS. So I joined the company about a year ago, and from ever since we have been using eMaint and from the colleagues I've learned that we have been using for around two years or more. So I'm not sure which software we were using before that, but it's been running pretty smooth and efficient for a construction company like us.
                                                       eMaint is an exceptional maintenance management software that has truly transformed the way our organization works. So it enables us to track our inventory and equipment in real time. It also enables us to manage our maintenance workflows. Navigating through the eMaint software is pretty simple and it's intuitive. So no extensive training is required to get started and to pick up speed. The ease of use has been crucial in ensuring that our tasks get completed on time and it's well integrated with other softwares, which is like ERP.
                                                       So honestly, I don't have the firsthand experience with the onboarding team that was part of bringing the software to the company. But from my colleagues' experience, I could say that the process was very smooth and the support team from eMaint has helped us a lot to get it started. And initial and recurring training sessions were quite extensive to assist new learners, new users like me, to learn it quickly and get expertise on it.
                                                       So eMaint's assessment management capabilities are top notch. It allows us to maintain our comprehensive database of assets and enables to track the inventory. So whenever preventive maintenance is required on one of our vehicles, this feature in eMaint helps us a lot. It enables us to set up the schedules based on time, usage, condition and records. So sometimes it's easy to overlook the critical maintenance task, but with eMaint you cannot forget to schedule your maintenance task. So this proactive approach has helped us to reduce the equipment downtime and ensure that our vehicles, our equipment, are up and running all the time without any difficulties. Additionally, the reporting and analytics tools in eMaint are very powerful and up to date, so we can generate custom reports based on the data and enables us to analyze maintenance trends, costs, and performance metrics.

Fluke Corporation

Nisarg thanks for taking the time to leave such a detailed review. We truly enjoy hearing success stories from our happy customers. 

eMaint CMMS Reviews (2025)

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