Exercise.com Reviews

Customized to my business and ease of use.

None. It satisfies all of my business needs.

The software is very intuitive, does many tasks, and fits my business well.

Because it is so robust, it takes awhile to learn and understand all the features to use them to their full potential.

Thank you for the review, Kelly! We are always here to help our clients best learn and utilize our software. Please reach out if there are any questions we can assist with!

My rep is nice and I think she has put forth a good effort. They created a decent app for us, but the usage is limited

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since...

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Thank you for your feedback. We value it! I've made sure our team knows about what you've expressed and we will do all that we can to ensure you feel confident moving forward. Thank you for your time

Fantastic software and service. We've tried almost all alternatives in this space and none have come close to offering all that exercise.com do in terms of business management tools, training plan software, assessment and scheduling functionality. Their customer success team is also exceptional. Would highly recommend!

Dislike next to nothing about this software. The client app could be slightly more visually appealing but the functionaility and features more than make up for any shortcomings.

Thank you for the review, Conor! We love providing our clients with a software they can count on! We're always here to help!

-Extent of Customization possible-Customer service-Ease of use in training plan set up (+"Groups"-feature)-Automations

-at times overwhelmed with all the features-app design could be a little more modern

I switched all of my clients over to exercise.com this month and had a ton of questions that came up unexpectedly. The customer service I received was phenomenal- they answered all of my questions in a timely manner and they go above and beyond to make sure I’m all set. A video was specifically made for me (from my own page) explaining every step of the process for a question I asked.

Some of the functionalities are a little tedious. I can’t copy and paste workouts from one client’s calendar to another clients, and I also would like to switch someone’s billing date easily without having to cancel/re-subscribe them.

Laura, Thanks so much for the feedback! Our team is ready to help in any way so please don't hesitate to reach out if we can help!

I love that the package I have allows me to do so many different things from challenges to monthly to workout of the days as well as managing clients and billing!!!

I was a little nervous on the price being that I’m just launching an ap for first time.

Craig, Thanks so much for the review! We love the feedback and are looking forward to working with you! Please reach out if we can assist in any way!

Its ability to be customized and tailored toward my fitness model and business needs.

Scheduling is a little off from the desktop version to the App but the support staff is great with assisting to clean it up.

Thanks for the review, David! We love the feedback and are always here to help teach our clients how to use our software.

I'm new to Exercise.com and I had some trouble navigating at first. There is so much you can do with this platform that it can be overwhelming. I put in a request for help with an immediate concern and I was shocked to receive a near immediate response from their support team member [SENSITIVE CONTENT HIDDEN]. She was very helpful and great to talk to. She helped remediate my concerns along with others. Two weeks on exercise.com and so far so good...

There's some glitches in the program, but they don't result in data loss and the support team is wicked eager to help and remediate any concerns you have. Thanks [SENSITIVE CONTENT HIDDEN]!

Fred, Thank you so much for the review! We are always here to help and love having you a part of the Exercise.com family.

I like how everything is all in one place, the schedule, appointment making, all the files for each of our athletes and all information/ assessments we completed will all be in one place. It is used friendly and so far I have felt very supported in my journey

Just trying to figure out how to get everything with the app up and running has been a little more challenging since I don't have a background in technology.

McKenna, Thanks so much for the feedback! We're always here to help and would love to show you how to use our features. Don't hesitate to reach out if we can assist in any way!

The support staff is readily available and willing to assist with the custom build out of our account.

There are many features to sort through.

Garrett, Thanks so much for the review! We love the feedback and are always here to assist! Please reach out if we can help in any way (especially with those features)!!

Very complex. The staff was great & helped me with any questions I had. It's easy to copy & paste workouts to other days while building a workout plan. The Gym Management allows to hire new trainers.... it's alot lol.

Exercise library isn't as vast compared to other competitors. However, it's very easy to add new exercises & save routines. Also, they don't have a nutrition library for those would like to build nutrition programs, but you can integrate it with My Fitness Pal.

Thanks for the review, JeVaughn! We love the feedback and are always looking for ways to make our software better. Please reach out if we can help in any way!

It’s a very well thought out software system. They also take requests for features. I worked with[SENSITIVE CONTENT] on the success team to help get me going and understand how to use everything. She was extremely helpful and always around to answer questions. Whatever I needed, I could always communicate with her and get quick responses.

They only use stripe as the option for payment processing so the fees are okay, but not the best.

Its given us an app and an online platform

So far anything that has not met my needs the TEAM has worked with me to customize a solution.

Travis, Thanks for the feedback! We're always here to help!!!

Adapting to any new software can be complex, but I love the support we get from Exercise.com. Whenever we've had challenges or certain features we needed, they have worked hard to address our feedback and have actually launched many of the new features we've requested. Overall, we've been able to create the experience we wanted for our programs using this software.

We had some unexplained bugs when we first started out (purchasers were having issues with their programs getting messed up), but we were able to resolve them (again, the support is very good). The biggest issue we have now is that when we send emails to product purchasers, those emails show up in the app as notifications, but they show up in HTML code! We had to move our emails out of exericse.com to address this.

Brittany, Thank you for the feedback! We are always looking for ways to improve and are always available to help in any way possible! Please reach out if we can help!

Super functional and easy to use! I highly recommend it!

Nothing. If there's an update I need, I reach out to the Success Team and they get it done!

Hey Bobby, Thanks so much for the feedback! We love helping our clients reach success through our software and are always here to help if needed! Don't hesitate to reach out if we can help in any way.

The product is easy to use, and the Exercise.com development team provides custom solutions to help us provide the highest quality service to our customers.

I love the product! I have been delighted with the product.

The software is intuitive and easy to use.

How the software handled adding products that will be charged for. Initially the products were listed in the order added with no ability to change the order or logically group products. However, exercise.com is making enhancements to improve this.

Thanks for the review, Rick! Our team is always looking to improve the software to best help our clients. Please reach out if there is anything we can assist with!

The custom-branding is huge for me, love having my own BasketballHQ apps. I currently use them to sell programs and offer online group subscriptions. I also love their workout plan creator, it's very intuitive and once you have the pieces in place, it make it easy to create plans. The support team is also great. I can request a support video call whenever I need one which helps a lot and they're always quick to respond. It also seems like add a lot of new features every month so it's always improving.

It does take some time to get set up and running. It's so robust that sometimes I'm afraid I'm not taking advantage of all the features but their success team does do a great job of showing me how to use new features when I ask.

Hey Kyle, Thanks so much for the review! We love making our clients successful through our software and we are always there to help teach and guide when needed.

I like the software team a lot. I appreciate their communication!

Not a lot I don’t like, I do wish the weight room view we asked for was slightly more advanced.

Jared, Thanks so much for the review! We love the feedback and are always looking to improve our software. Please reach out if we can help!

Thanks to exercise.com, my gym has seamlessly transitioned from a somewhat outdated management software to a comprehensive management solution. Exercise.com is not only making our customer experience smoother, but it has helped us streamline our services, saving us time and money. [SENSITIVE CONTENT HIDDEN] has done any excellent job with the onboarding process as well! She is so helpful and friendly!

I am old-fashion and would prefer to use paper and pencil to keep track of things. I just don't like technology in general. Fortunately, my gym has grown too big to continue doing things manually and I am thankful that I have the exercise.com team to help me update my approach to gym management.

Thanks for the review, Allie! We love the feedback and are always here to help make our clients successful through our software.

I love that I can handle everything from my workouts to my schduling through one place. I use to use a few different softwares, but now I can just go to one place. HUGE time saver!

There are a couple little things I would change about how workouts are made in the back end, but that is more a reflection on my programming style. 99.999% of people would not have the same issue.

Thanks so much for the review, Sachin! We love the feedback and are always here to help if you have questions or need assistance!

Exercise.com is a GREAT product! I'm so excited to officially launch this into our business! Their customer service is top notch and really over deliver. I recommend this to all gyms and thank you for helping us get rid of many apps and saving us money, especially on our merchant fees!

can't think of anything yet, once i do, i will submit

Lindsay, Thank you for the feedback! Our team can't wait to be a part of your success and we are always here to help!

The fact that it’s white label and the follow up from the customer service team.

It’s very customizable and it’s possible to get lost in the details.

Thanks for the review, Ryan! We're always here to help and love seeing our clients succeed through our platform.

I like the business dashboard and the fact their is auto renewal.

Scheduling takes to many steps. a lot of our clients miss the last step when signing up for a session. They get to the confirm page and don't realize they still need to scroll down to hit sign up. If there can be a way to have less steps in the sign up process would be great.