Visual Visitor Reviews

Visual Visitor

Lead generation and anonymous visitor identification tool

4.86/5 (7 reviews)

Sabih Javed

An awesome tool to identify anonymous visitors

Used daily for less than 6 months
Reviewed 2017-07-17
Review Source: Capterra

Pros
1. An easy-to-use tool that does a great job of identify up to 50% anonymous visitors. 2. Getting starting is a piece of cake. You can install and set it up in under 5 minutes. You don't need any training. If you can use Google Analytics, Visual Visitor will be a piece of cake for you. 3. It has a dedicated WordPress plugin that is perfect for WordPress users. 4. You get all the information about visitors including name, phone number, email address, organization, social accounts, designation, and others. 5. The email integration is perhaps the best feature that helps track emails that you send to hundreds of anonymous visitors. 6. The dashboard is fairly detailed. It gives you full access to pretty much everything you need.

Cons
It doesn't identify all the visitors. I understand that it could be hard for the developers to identify each and every single anonymous visitor but you'll still have a few anonymous visitors even if you've Visual Visitor installed on your website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

Anonymous

New to me product, but it looks promising

Used daily for less than 6 months
Reviewed 2019-01-08
Review Source: Capterra

Pros
The price is hard to argue with. Easy to setup.

Cons
The reporting is leaving a lot to be desired. I wish I could setup custom reports.

Response from Visual Visitor


Thank you for the constructive feedback! Our product has grown over the years from active users like you. As you have pointed out Visual Visitor is the best value for the money as we are literately 1/10th the price of our competitors with no contract.

We recently rolled out a new user interface which includes some additional reporting elements, including Call Tracking, Email Tracking and several other upgrades. If you haven't we would welcome the opportunity to walk you through the new features.

As of today, our custom reporting is in the form of export the data and write reports yourself in Excel. We do have custom reporting on our product road map. Would you be interested in providing us with your reporting requirements? We would love to hear from you. Please contact me directly - Kevin Batchelor at 770-814-6372 or support@visualvisitor.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

Paul Patti

Excellent tool for converting more visitors

Used daily for less than 6 months
Reviewed 2018-10-31
Review Source: Capterra

Very satisfied - we have at least 4 company sales in our first month of using Visual Visitor to analyze and categorize our site visitor data. Help from the staff via email is quick and thorough, all my many questions were answered thoroughly and quickly.

Pros
This software takes the raw IP address information from your logs and makes sense out of it, identifying companies that visit your web site and tracks them through each and every visit, keeping a running diary. You can include and exclude, make notes, and even track email and form events.

Cons
It will take a week or two to get used to all the features and apply what you need to your set of circumstances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

Nathan Barrett

Excellent Product

Used daily for less than 6 months
Reviewed 2019-05-01
Review Source: Capterra

The overall experience is great.

Pros
The price is way lower than a lot of its competitors, but the product still delivers. A lot of useable leads have been generated since implementation. We have been able to track our customers from their initial web visit to a final sale and prove the ROI that visual visitor offers.

Cons
A lot of international visitors are tagged as ISP's. A service that tracks users based off of google analytic data was able to further identify some companies tagged as ISP's by visual visitor.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

Bharath Aitha

Best Anonymous Visitor Identification Software

Used daily for less than 6 months
Reviewed 2018-04-24
Review Source: Capterra

Pros
I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

Cons
I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

J.C. Kester

EXCELLENT CUSTOMER SUPPORT!

Used daily for less than 6 months
Reviewed 2018-05-15
Review Source: Capterra

Pros
Product itself is great! Customer support is even better, and for me, that is what truly counts! They helped with integrating their product into a "not so typical" website and they worked on implementation diligently till they got it all working!

Cons
Takes some work to get setup, but they are there for you every step of the way! Definitely needed their help with my development team on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool

Ryan Angel

Great experience. Angelo conducted a great tutorial, software is very user friendly!

Used daily for less than 6 months
Reviewed 2017-10-06
Review Source: Capterra

Pros
Multiple tools can be utilized for analysis of email campaigns, CRM integration, and website visitor tracking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Visual Visitor

Lead generation and anonymous visitor identification tool