CallTools Reviews

I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially [sensitive content hidden]!

Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues.

Hi Bill, Thank you for the 5 Star Review! - Call Tools Team

I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients.

It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts.

Hi Yalilee, thank you for the  review! We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team

Ease of use and great customer service! We absolutely love this tool and our account manager [sensitive content hidden] is great to work with!

Nothing bad to say about the platform or the service.

Hi Tay, Thank you for the 5 Star Review! Call Tools Team

Shawnie Clark was a great help and answered all of our questions!

Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team

Simple and easy to use. Cost effective with no interruption. Reliable.

The monitoring of agents. At first reporting but now that is much better.

Hi Anthony, Thank you for the 5 Star Review! We are very happy to hear you have been assisted so greatly by our team! Thank you again for the review! - Call Tools Team

I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise.

I have yet to come across anything that i do not like about the dialer system.

Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team

Meets my need. I mostly use the autodialer

Wish they had a built in CRM so that I didn't have to go get another one.

Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team

good power dialer for campaign-based cold outreach

the UI is a little outdated and confusing

Hi Josh, Thank you for the 5 Star Review! - Call Tools Team

We got our lead cost to $17 a transfer.

All good. They have great service so any complexity can be solved.

Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team

The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact.

Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level.

Hi Mark, Thank you for the 5 Star Review! Thank you for your kind words! We are always here to help. - Call Tools Team

Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns.

Only 20 live filters allowed. Data organizer can be better.

I love that they made it so easy since the beginning. [sensitive content hidden] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support.

Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users.

Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team

I love how it dials the numbers for you it’s really great.

How the leads aren’t so organized they just disappear after you move on to the next one.

Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team

The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.

Nothing to report yet. I'll need more time with it to give quality feedback here.

Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team

Very user friendly. Easy to use and set up

Not much. Maybe if there was an automated SMS system

Hi Anthony, Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails

Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer.

Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team

The software is exactly what I need without extra developer options that will confuse someone like me.

I liked it all - there wasnt anything I didnt like about the system.

Thank you for the 5 Star Review!

Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance.

This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user.

We liked how easy it was to use will very little agent training required. We also liked how easy it was to setup inbound queues and campaigns.

The reporting section could be a little more robust but it does it's job. We would like to see more abilities to create custom reports and exporting abilities.

Thank you for the 5 Star Review!

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone...

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Thank you for the 5 Star Review!

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Thank you for the 5 Star Review!

These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Thank you for the 5 Star Review!

Looked promising from the website description, has the power and predictive dialer that phone based companies need.

Doesn't seem like the software works. Can't add new users or agents past one seat without talking to customer support multiple times.

Joe We're sorry you feel this way. We are the creators of both products, you must of been asked in the early stages of rolling out features if you were interested in testing. We would love for you to see where the system is without any beta features. Calltools.com extends a free month so you can use our platform with full functionality, I will make sure your experience will keep you on and scaling....

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I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings. How easy it is to just add another user with two clicks. The agent performance feature is awesome, having a side by side comparison is helpful.

Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Thank you for the 5 Star Review!