SuperSaaS Pricing, Features, Reviews & Comparison of Alternatives

SuperSaaS

Online appointment scheduling software for SMBs

4.63/5 (251 reviews)

SuperSaaS overview

What is SuperSaaS?

SuperSaaS offers one of the best online appointment booking solutions. Our software is affordable, extremely flexible and yet super easy to use. A wide range of customizable features lets you create the perfect appointment schedule to suit your needs.

Our online step-by-step guidelines ensure that your schedule is up and running in minutes. If you have any questions about system settings, we offer detailed tutorials and excellent customer support.

Your schedule can be integrated into your website or Facebook page. If you prefer, it can also be presented standalone with its own web address.

Every aspect of the booking process can be customised, from resources to capacities, colour schemes and logos as well as adding waiting lists, repeat bookings and payment options. You can require users to sign up or skip this step entirely.

One of SuperSaaS’s best features is that you can connect multiple schedules so that an appointment can be checked against the availability of all the resources and people required for the booking in one go.

If you need to collect more details from your customers, you can customise forms. These can also be integrated into your website, presented as part of the registration or booking process or as standalone forms.

SuperSaaS has more than 29 different languages and currencies, and supports many different SMS gateways. Customers from all over the world use SuperSaaS because of its immense flexibility: from corporates to municipalities, schools, health practices and gyms.

They all use the system for different types of scheduling needs, such as booking appointments, interviews, seminars, classes, meeting rooms, fitness sessions, renting equipment and booking accommodation.
www.supersaas.com

Pricing

Starting from
$8
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 18 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
SuperSaaS screenshotChanging the name of your SuperSaaS scheduleSuperSaaS screenshotSuperSaaS screenshotSuperSaaS screenshotSuperSaaS screenshotSuperSaaS screenshotSuperSaaS screenshotHow to create a superuser in SuperSaaSAdding payments to your SuperSaaS scheduleA SuperSaaS schedule for a one time eventBuilding a SuperSaaS schedule for a therapistCreating a schedule to rent out a holiday homeAdding your logo to your SuperSaaS scheduleSynchronize your SuperSaaS schedule with a Google CalendarAdding your SuperSaaS schedule to your home screen (iPhone or iPad)Adding your SuperSaaS schedule to your home screen (Android)Setting up a schedule for a fitness studioAdding a supervisor field to your scheduleLink SuperSaaS to your Facebook pageAdding a dropdown menuCreate repeated bookings with SuperSaaSLearn About the Schedule Types Available with SuperSaaSA tour of SuperSaaS

SuperSaaS reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.4
  4.7
Andre Yeu

Reliable, Fast, Easy to Update

Used daily for 2+ years
Reviewed 2019-05-21
Review Source: Capterra

We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Pros
It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Cons
The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Response from SuperSaaS


Hi Andre,

Thank you for taking out the time to share your kind review and feedback. We're glad you're having a great SuperSaaS experience.

In order to avoid the confusion with the start time and end time, you can easily customize your email reminders to clearly state the start time. Here's a helpful blog post you can read to set it up: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks

Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you.

Kind Regards

Sneha Mittal

Customer Support Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Great Scheduling Application

Used daily for 2+ years
Reviewed 2019-05-11
Review Source: Capterra

My overall experience with SuperSaaS is very positive. I set up 5 reservations calendars in very little time. My users had no problem figuring out to use it. It is easy to download schedules for accounting.

Pros
SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting.

Cons
SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times.

Response from SuperSaaS


Dear Customer,

Thank you for taking out the time to share your review and kind feedback. I am glad you're having a great SuperSaaS experience.

You can easily configure the system to have only certain standard start time for appointments and you can find more information on how to configure this in our blog post: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

Please feel free to reach out to us in case you have any questions and we will be happy to help you.

Kind Regards

Sneha Mittal

Customer Support Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kelly Lund

Happy with the product

Used daily for 2+ years
Reviewed 2019-05-11
Review Source: Capterra

For a 2-person business where we are providing the actual services as well as doing all our own admin and student scheduling, this has been a great time saver, as well as reduces mistakes (more chance of double-booking when you do it manually). We would have to grow a few employees in size before it makes sense to hire an admin person, but this booking software would help in that situation as well, and in the meantime it helps us limit our own time spent on scheduling admin.

Pros
Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently.

Cons
Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Shelley Cotton

Studio scheduling

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

We Love having our studio schedule online and it is very easy to use.

Pros
Very Easy to use and the price is very reasonable. Also that it is not automatically published so we can be selective as to who we give the link.

Cons
More appointment reminder options. And a memo area to remind those that sign up of the cancellation policy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

David González

BEST feature set... WORST frontend for customers

Used daily for less than 6 months
Reviewed 2017-07-08
Review Source: Capterra

As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Pros
The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Cons
All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind. The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them. I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Response from SuperSaaS


SuperSaaS offer a plethora of options to tweak the end-user interface. Depending on the settings, end-users can make an appointment with a single click. But it is indeed possible to configure the system to ask them to manually type the time, and click through multiple forms. Whether that's a good idea is entirely in the hands of the person setting it up.

We are continually improving the system and we are also working on an updated interface that aims to address the concerns. However, the outdated look can partly be blamed on the fact that SuperSaaS will work on every browser, even very old ones. You don't want to lose business because your customer does not have the latest model phone and your shiny modern widget fails to load on his old device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

SuperSaaS pricing

Starting from
$8
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

SuperSaaS features

API
Automatic Notifications
Calendar Management
Customizable Branding
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics

Activity Dashboard (233 other apps)
Activity Tracking (172 other apps)
CRM Integration (139 other apps)
Custom Fields (151 other apps)
Customer Database (162 other apps)
Customizable Reporting (172 other apps)
Customizable Templates (180 other apps)
Real Time Data (137 other apps)
Social Media Integration (177 other apps)
Surveys & Feedback (143 other apps)
Third Party Integration (232 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SuperSaaS

Key features of SuperSaaS

  • Automated waiting lists
  • Layout and color customization
  • Customer management
  • Create your own pricing rules based on certain conditions
  • Attendance Management
  • Share your schedule for easy bookings
  • Assign Superusers for specific schedules
  • Automatic SMS/email notifications
  • Configure automatic Email/SMS reminders
  • Calendar Management & Embedding Option (Unlimited Schedules)
  • Automatic 2-Way Calendar sync with Google
  • Credit Card Payment Processing
  • Create unlimited custom forms
  • Get your custom domain & customize schedule with your brand
  • Accept electronic payments
  • Email Integration
  • Event Calendar & Booking System
  • Customizable Intake Forms
  • Microsoft Outlook Integration
  • Time-Zone specific bookings
  • Multiple User Accounts
  • Free integrated payment processing & credit options
  • Supports 31 languages, 200 currencies and all time zones
  • Get real time updates
  • SMS Integration
  • Reporting options
  • Subscription Services
  • Send mobile alerts on Android & iPhone
  • Availability Management
  • Automate Client Booking
  • Schedule class,create waiting list,assign credits & more
  • Group Scheduling
  • Data import and export
  • Customizable Questionnaire for your users
  • Autmated Billing Option
  • Event Scheduling
  • Advanced pricing rules, credit system, promotions, etc
  • Team Calendars with single & integrated calendar option
  • Web Forms creation for schedule & independent usage
  • Set your own credit system & own coupon codes for promotion
  • iCalendar support
  • Reporting & statistics for your schedule
  • Real-Time Availability
  • Control the capacity for each class/session
  • Track & analyze all customer activity on your schedule
  • Automatic customer notifications, reminders & follow-ups
  • Access Control of your schedules
  • Automatic Booking Management
  • Automatic Follow-Ups
  • Customized email/SMS notifications & reminders
  • Integrate to your website or create custom domain
  • Vendor Self-Service
View All Features

Benefits

• Embed your booking calendar in your own website or create your custom domain
• Set customized automated email/SMS reminders and confirmations
• Sync Google, iCloud, Outlook, Office 365 calendars automatically
• Configure follow-up emails
• Reduce no-shows and encourage repeated bookings
• 24/7 real-time availability
• Set your own opening and business hours
• Access for unlimited users & unlimited schedules in each account
• Capture and analyze your user’s information