SuperSaaS Reviews

This program has allowed our entire team to stay connected as we make appointments and follow up on our market events. It's easy to operate and can be used across multiple events and markets. It's has absolute improved our productivity, communication and business success.

Really no negatives on our end. It's clear that the software has so much ability than what we are using it for but we are extremely happy with the product.

Hi Everton, Thank you for taking out the time to share your kind review and feedback. We're glad you're having a great SuperSaaS experience. Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team

Very configurable, yet human readable. We evaluated other software and found they lacked easy to read settings. With SuperSaaS, you can just read a sentence in the settings page and understand what it will do. With other software you have to look up in a help/knowledge base what a toggle will do. It is clear that the designers of this software wanted to create a flexible tool that was good at a certain...

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The interface looks like an old version of Google Calendar. I often have to tell people that while it looks like Google Calendar, it is not, and that it has many powerful features. The interface could be updated to be more modern. I know that they have updated the interface once before because in the settings there is a "classic or modern" toggle. I am already using the modern interface option but it looks very old.

Thanks for the great review! I agree that even the "Modern" look was starting to get a bit long in the teeth, so we just added a new theme last week that refreshes all buttons and dialog boxes. A larger update for the calendar is planned for next year.

The best customer service - they are so quick (responses within the hour, sometimes within minutes!), and always provides the answers I'm looking for.

Some functionality is clunky. We offer lots of series-classes that students must sign up for all sessions the functions available to handle this doesn't fully fit our needs, so over the years we've added in some manual workarounds. There also isn't a "shopping cart" option for students to add several items and check out and pay at once, they have to pay individually which is clunky for our users.

Hi Anh-Thi, Thank you very much for taking the time for sharing your kind feedback with us. We're glad to hear that you're satisfied with our customer service. We have added your feature request to our list of suggestions, and we will surely get in touch with you when we implement the same. Have a great SuperSaaS experience. Kind Regards Sneha Mittal SuperSaaS Customer Service Manager

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence. The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Hi Mark, Thanks for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. You can completely personalize your emails, and you can read this quick blog post to find out how: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks . You can adjust the frame length for your mobile version within your website or you can force the desktop version by replacing www.supersaas.com with d.supersaas.com in the iframe link. Please feel free to reach out to us at support@supersaas.com if the issue is not resolved and we will be happy to help you. Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience! Kind regards, Sneha Mittal Customer Support Team

What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products.

What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments.

Hi Michael, Thank you for your review! We are so pleased that you are enjoying your SuperSaaS schedule. As to your question about the information getting cut off in the tile, there are a couple ways that you can solve this. In the "Use" section of your calendar, you can click on the column heading (i.e. "VP Tenant Bay 06") and see a more detailed overview of the bookings. Additionally, you can...

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Ease of use and availability to clients at all hours. Ease of changing hours. Choice of colors. It's nice to have the ability to look at past and future appointments as well as current appointments.

Administrator cannot put in e-mail of client on the admin screen. Feedback from clients that it isn't user friendly on their phones.

Dear Customer, Thank you very much for your kind review and feedback. W're sorry to hear that your customers found it difficult to navigate through the schedule on mobile. Our website is optimized for all devices and I would advise you to use the mobile version of your schedule by replacing www.supersaas.com in your schedule with m.supersaas.com and that should resolve the issue. You can also view the email of all your clients on the user management tab on your dashboard. If you have any questions on the topic, please drop us an email at support@supersaas.com and we will be happy to help you. Thank you again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team

fast and easy, and my students like the monthly view to select the day they want classes - works on every device, cost-effective for small biz, flexible, tech support and website great

It could have a bit more detail in reporting features (like to pay teachers or break down my month for total sales) but it the big scheme of everything else not a deal breaker.

Dear Customer, Thank you for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add more details in our reporting feature. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness. Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience! Kind regards, Sneha Mittal Customer Support Team

Supersaas offers great flexibility for creating a variety of scheduling methods. Their color schemes and formats are current, attractive, and workable.

The program is so versatile, that I sometimes forget how to access everything. But, if I'm in a hurry and don't want to "figure it out for myself," support team answers my call for help in minutes. As we are in completely different time zones, I can't figure out when they sleep!

Dear Customer, Thank you for your kind review and feedback. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been! Thank you again for your kind words. They encourage us to perform better. Kind Regards, Sneha Mittal Customer Support Team

- the download feature and - the way that you can change the layout, look and messaging

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

Dear Customer, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. We've recently launched a new theme and you can update your system to the new theme via the "Layout Settings" tab on your dashboard. We're working on many more new themes and you will see them live in action very soon.vI hope this helps. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

Supersaas has made scheduling a breeze for us! We schedule 5 different spaces and this software makes it easy for our customers to book themselves!

It's missing an option to pay via bank debit, which would be nice and the phone software is a bit complicated to use.... But overall has most of the features we need.

I have researched well over 200 scheduling systems in depth both programmatically and "out of the box". There is nothing that compares with this system. The peace of mind I get from it's ease-of-use and reliability is worth it's weight in gold. I am always impressed with the absolutely amazing response time to questions or problems ( The problems were nearly always my mistake!) Over the years they have been researching and implementing improvements consistently. They really seem to care about their company and its reputation and are willing to work hard to meet that goal. Plain and simple this is a good product and very inexpensive for what it provides Supersaas rocks

There is only one global time zone setting. While clients can see their own time zone in emails and on the scheduler (they can see their time zone only after they click on an available spot), I wish there were a simpler way for both clients and staff to be able to "one click" the whole system to a different time zone. Trust me, this is NOT easy to do programmatically.

Hi Scarlett Thank you so much for recommending SuperSaaS and for your kind words. We will share your feedback with our development team. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance. Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access...

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I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

Hi Richard, Thank you so much for recommending SuperSaaS and for your kind feedback. Best regards, Sneha Mittal SuperSaaS Customer Service

Ease of use and excellent customer service, where things are explained simply and clearly. Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup.

Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.)

Hi Sharon, Thank you so much for recommending SuperSaaS and for your kind words. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Honestly, not much to say in regard to things we didn't like about it!

Ease of setting up customers, ease of use for customers. Clean look for end users.

Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer.

Hi Andrea, Thank you for taking out the time to share your review and kind feedback. It is possible to keep scheduling records for lifetime. You can simply visit Usage Information tab and change the automated removal settings to "Never". This will ensure none of your past bookings are ever deleted. i hope this helps and we hope you continue to have a great SuperSaaS experience. It is also possible to download the user data via Export tab on your dashboard and bookings information via Schedule Name > Supervise > Download tab. Please feel free to reach out to us in case you have any more questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team

I love that people can make their own appointments for our spay/neuter clinic without having to call us to do it for them (unless they don't have a computer). I like that I'm able to download clients so I can email them as a group.

The software is not intuitive for some people. I'm used to it now, so it's not a big deal. One thing that is awkward is when I need to change an appointment that contains a form. I have to save the change and then go to the appt again to change and save the form. People complain because they don't notice that a slot is full by the different color; but really, I'm not sure you can do much to help the 20% who don't get it.

Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients

Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time.

Hi Jan, Thank you for your kind review. We're glad to hear that SuperSaaS has been useful to you in your HR sector. We think adding in a feature that allows you to import appointments is a useful suggestion. We will add it to our feature request list and let you know if and when it gets implemented. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Whitney Koontz SuperSaaS Support Team

Price seems very reasonable. Most impressive is the prompt replies of customer support. Service goes a long way. The software itself does a great job of booking tennis courts for our small club and we have rarely had any issues. The uptime has been 99.99% for us for the past couple years and the downtime was due to our own internal issues, not SuperSaaS.

The interface seems a little dated and could look more appealing or updated.

Hi Yvonne, Thank you for your review! We are happy to hear you are enjoying your SuperSaaS experience, particularly our customer service. In regards, to the dated nature of the interface, I have great news! We are in the middle of building new interface options that will give SuperSaaS a more contemporary look. If you ever need any more help with SuperSaaS settings, be sure to let us know at support@supersaas.com. Kind Regards, Whitney Koontz Digital Content Marketer SuperSaaS

That is integrated with my website calendar seamlessly

limited financial connectivity, like working with banking POS systems like Moneris

Hi Jocelyn, Thank you for taking out the time to share your review and kind feedback. We're glad you're having a great SuperSaaS experience. You can integrate with a lot of different software with the help of our webhooks and API. You can find more information about our webhooks and API here: https://www.supersaas.com/info/dev and you can find a quick list of most commonly integrated software with...

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Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

Hi Evelyn, Thank you so much for your kind feedback. You can easily customize the automated email responses, and you can find relevant information on the Support page. You can customize different message triggers based on certain responses, and you can find the relevant information on the above link. In case of any questions, please feel free to reach out to us at support@supersaas.com and we'll be happy to help you. We have a few videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Please follow us on Facebook to find some more exciting tips & tricks to work with SuperSaaS. Thank you again for taking out the time to share your feedback with us. Best regards, Sneha Mittal SuperSaaS Customer Service

The best part of this software is that is free to start with.

The worst part of the software is that if it is used too much it costs money.

Dear Customer, We are sorry to hear that you find the software costly. As compared to any of our competitors we are very reasonably priced and we offer affordable solutions for all types of businesses. We provide complete features to all our customers in even our most basic packages starting from $8 per month with access to unlimited registered users and unlimited schedules. The system grows with your requirements and business and hence, charges you for what you use. If you have any specific issues while working with the system please feel free to reach out to us at support@supersaas.com and we will be happy to help you. Kind Regards Sneha Mittal Customer Support manager SuperSaaS

Supersaas is easy to setup, customize and use and is very affordable

Graphically it isn't the greatest, but other than that no complaints.

Hi John, Thank you for taking out the time to share your review and kind feedback about SuperSaaS Appointment Booking System. We're glad you're having a great SuperSaaS experience. I have also shared your feedback with our development team and they're working on launching a lot of improvements in the graphical UI soon. We will let you know once we have a few more themes live in the system. Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.

Great product at a great price. Really easy to use and quite flexible. Easily scalable. Easy to maintain and modify to suit your needs. Basically does what it says on the tin.

Perhaps the user interface is a bit dated? Remembering how to navigate to a specific administrative function after months of not having done so. But, this is common to all software.

Hi Richard, Thank you so much for recommending SuperSaaS and for your kind feedback. We have a few videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Please follow us on Facebook to find some more exciting tips & tricks to work with SuperSaaS. Best regards, Sneha Mittal SuperSaaS Customer Service

i like the fact that we can strategically plan out our days by having the reservations ; it helps allow more/less walk ins depending on our day

-cant see past a certain time frame of reservations -not all show up with info regarding client -some dont show up that were imputed by a staff member -blocking scheduling should be easier

Hi Nicole, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager