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User.com

The engine of growth. An all in one solution for user data.

Table of Contents

Is this product right for your business?

Find out with a

User.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

User.com overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,

- generate more leads,

- increase sales,

- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Ease of Use

Pricing

User Interface

User.com’s user interface

Ease of use rating:

4.6

(36)

User.com pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(6)

5(28)

What do users say about User.com?

UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page.

Select to learn more

Who uses User.com?

Based on 36 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Computer Software

Information Technology and Services

Automotive

Others

Use cases

Live Chat

CRM

Lead Generation

Customer Support

Customer Service

User.com's key features

Most critical features, based on insights from User.com users:

Support ticket management

5.0

(1)

Mobile access

4.7

(3)

All User.com features

Features rating:

4.4

(36)

2-Way messaging

(0)

A/B testing

(0)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Application management

(0)

App notifications

(0)

Appointment management

(0)

Archiving & retention

(0)

Automated responses

(0)

Automated routing

(0)

Automated scheduling

(0)

Autoresponders

(0)

Behavior analytics

(0)

Behavior tracking

(0)

Blended call center

(0)

Calendar/Reminder system

5.0

(3)

Calendar sync

(0)

Call center management

5.0

(1)

Call logging

(0)

Call monitoring

(0)

Call recording

(0)

Call scripting

(0)

Campaign analytics

(0)

Campaign management

5.0

(1)

Campaign Personalization

(0)

Campaign scheduling

(0)

Campaign segmentation

(0)

Canned responses

(0)

CAN-SPAM compliance

(0)

Catalog management

(0)

Chatbot

(0)

Chat/Messaging

(0)

Chat Transcript

(0)

Client database

(0)

Code-free development

(0)

Collaboration tools

(0)

Communication management

(0)

Configurable workflow

(0)

Confirmations/Reminders

5.0

(1)

Contact database

5.0

(1)

Contact management

4.8

(4)

Content management

(0)

Conversion tracking

(0)

CRM

(0)

Customer database

5.0

(1)

Customer experience management

(0)

Customer history

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer surveys

(0)

Customizable branding

(0)

Customizable ctas

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable templates

(0)

Data import/export

(0)

Document storage

4.7

(3)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email campaign management

(0)

Email Distribution

(0)

Email management

4.5

(4)

Email marketing

5.0

(2)

Email monitoring

(0)

Email templates

(0)

Email tracking

(0)

Employee activity monitoring

(0)

Engagement tracking

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

File transfer

(0)

For developers

(0)

Forms management

(0)

Full text search

(0)

Geotargeting

(0)

Help desk management

(0)

Image library

(0)

Inbound call center

(0)

Interaction tracking

4.8

(4)

Internal chat integration

(0)

Knowledge base management

(0)

Landing pages/web forms

(0)

Lead capture

5.0

(1)

Lead distribution

(0)

Lead generation

(0)

Lead management

5.0

(3)

Lead nurturing

(0)

Lead qualification

4.7

(3)

Lead segmentation

(0)

Lead verification/validation

5.0

(1)

List management

(0)

Live chat

5.0

(1)

Manual dialer

(0)

Marketing automation

4.7

(6)

Marketing calendar

(0)

Mass texting

(0)

@mentions

(0)

Message personalization

(0)

Mobile access

4.7

(3)

Mobile coupons

(0)

Mobile optimization

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel marketing

(0)

Multi-Language

(0)

Multiple user accounts

(0)

Multivariate testing

(0)

Notification scheduling

(0)

Offline form

(0)

Outbound call center

(0)

Performance metrics

(0)

Personalization

(0)

Pipeline management

(0)

Pipeline reports

(0)

Pre-Configured bot

(0)

Predictive analytics

(0)

Proactive chat

(0)

Progress tracking

(0)

Prospecting tools

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Referral tracking

(0)

Reminders

(0)

Remote support

(0)

Reporting/Analytics

4.8

(4)

Reporting & statistics

(0)

Response management

(0)

ROI tracking

5.0

(1)

Role-Based permissions

(0)

Sales analytics

(0)

Sales pipeline management

5.0

(1)

Sales reports

(0)

Scheduled messaging

(0)

Search/Filter

(0)

Search marketing

(0)

Segmentation

4.5

(2)

Self service portal

(0)

Signature management

(0)

SMS marketing

(0)

SMS notifications

(0)

Social marketing

5.0

(1)

Social media integration

5.0

(1)

Social promotion

(0)

Softphone

(0)

Source Tracking

(0)

Spam blocker

(0)

Subscriber management

(0)

Support ticket management

5.0

(1)

Surveys & feedback

(0)

Tagging

(0)

Target account identification

(0)

Task management

5.0

(1)

Template management

(0)

Text editing

(0)

Third-Party integrations

(0)

Ticket management

(0)

Time zone tracking

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Visual analytics

(0)

Web-based deployment

(0)

Web forms

(0)

Web notifications

(0)

Website integration

(0)

Website visitor tracking

(0)

Whitelisting/Blacklisting

(0)

Workflow management

5.0

(1)

User.com alternatives

User.com

4.6

(36)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

4.6

Customer Support

4.8

EngageBay CRM

4.7

(907)

learn more

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.8

Bitrix24

4.2

(987)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Marketing 360

4.5

(1.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.3

Customer Support

4.6

User.com pricing

Value for money rating:

4.6

(36)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about User.com price and value

Value for money rating:

4.6

(36)

To see what individual users think of User.com's price and value, check out the review snippets below.

“Integration with mobile phone ”

Mariusz S.

Coo

“User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.”

Piotr M.

CEO