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Delighted
5
48
4
9
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer and employee experience platform
Table of Contents
Delighted - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Delighted overview
What is Delighted?
Delighted is an experience management platform designed to gather feedback from customers, employees, and products efficiently. It serves industries such as ecommerce, technology, startups, and nonprofits, supporting teams in areas such as customer experience, product development, marketing, and human resources.
It provides various survey templates, including Net Promoter Score, Customer Satisfaction Score, Customer Effort Score, Product Market Fit, Employee NPS, 5-star ratings, Smileys, and Thumbs ratings. Surveys can be distributed through channels such as email, web, links, iOS SDK, and embedded forms. Built-in dashboards and reporting tools allow for immediate analysis, with features for tagging and segmenting feedback to generate insights.
The platform includes AI-powered features to enhance feedback programs and does not require technical expertise for setup. Feedback can be routed to specific team members to support organizational efforts in improving experiences.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Customer Feedback
Surveys
Pricing
Delighted’s user interface
Delighted pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Delighted?
It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.
Select to learn more
Who uses Delighted?
Based on 57 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Delighted's key features
Most critical features, based on insights from Delighted users:
All Delighted features
Features rating:
Delighted alternatives
Delighted
Starting from
17
Per month
UmfrageOnline
Starting from
35
Per month
Google Forms
Starting from
Free
SurveyMonkey
Starting from
30
/user
Per month
Delighted pricing
Pricing plans
Pricing details:
User opinions about Delighted price and value
Value for money rating:
To see what individual users think of Delighted's price and value, check out the review snippets below.
Holly D.
HR director
Samantha G.
Manager. Lens Based Surgery
Delighted integrations (36)
Integrations rated by users
We looked at 57 user reviews to identify which products are mentioned as Delighted integrations and how users feel about them.
Integration rating: 5.0 (1)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Other top integrations
Delighted support options
Typical customers
Platforms supported
Support options
Training options
