App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Sprinklr

The definitive AI-native platform for customer experience

Table of Contents

Sprinklr - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Sprinklr overview

What is Sprinklr?

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management, enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises including Microsoft, P&G, Samsung, and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Starting price

Alternatives

with better value for money

Pros & Cons

Social Media Management

Dashboard Tracking

Customer Support

Pricing

Sprinklr’s user interface

Ease of use rating:

4.3

(91)

Sprinklr review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(45)

5(43)

What do users say about Sprinklr?

Reviewers appreciate Sprinklr for its comprehensive social media management capabilities, allowing them to schedule, monitor, and analyze content across multiple platforms from a single interface. They find it valuable for streamlining workflows, collaborating within teams, and handling large volumes of accounts, though some mention a steep learning curve and high cost for smaller organizations.

Users report mixed experiences with customer support; some say response times are quick and staff are helpful, while others feel support can be slow or inconsistent. They note onboarding can be challenging, especially for smaller teams, and ongoing assistance varies depending on the level of service.

Select to learn more

Who uses Sprinklr?

Based on 91 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Child Day Care Services

Accounting

Animation

Others

Use cases

Social Media Marketing

Social Media Management

Social Media Monitoring

Content Marketing

Customer Service

Sprinklr's key features

Most critical features, based on insights from Sprinklr users:

Post scheduling

4.5

(12)

Campaign analytics

4.6

(5)

Engagement tracking

4.5

(6)

All Sprinklr features

Features rating:

4.3

(91)

A/B testing

(0)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity/News feed

(0)

Activity Planning

(0)

Activity tracking

4.0

(1)

Advertising management

(0)

Advocate management

4.0

(1)

AI copilot

(0)

AI/Machine learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

3.5

(2)

API

(0)

Approval process control

(0)

Audience engagement

(0)

Audience targeting

(0)

Augmented analytics

(0)

Auto-Dialer

(0)

Automated publishing

4.3

(6)

Automated responses

(0)

Automated routing

(0)

Automatic call distribution

(0)

Automatic outbound dialer

(0)

Behavior analytics

(0)

Benchmarking

(0)

Brand guidelines

(0)

Brand management

(0)

Budgeting/Forecasting

(0)

Calendar management

5.0

(1)

Call center management

4.0

(3)

Call conferencing

(0)

Call routing

(0)

Campaign analytics

4.6

(5)

Campaign management

4.7

(3)

Campaign planning

5.0

(1)

Campaign scheduling

5.0

(1)

Campaign segmentation

(0)

Canned responses

(0)

Channel management

4.0

(1)

Chatbot

4.0

(1)

Chat/Messaging

(0)

Collaboration tools

(0)

Communication management

5.0

(1)

Competitive analysis

(0)

Competitor monitoring

(0)

Compliance management

(0)

Computer telephony integration

(0)

Configurable workflow

(0)

Contact database

5.0

(1)

Contact management

3.7

(6)

Content creation

(0)

Content library

4.0

(2)

Content management

4.4

(9)

Contextual guidance

(0)

Conversion tracking

4.0

(2)

CRM

(0)

Customer communication

4.0

(1)

Customer database

4.0

(1)

Customer engagement

3.7

(3)

Customer experience management

(0)

Customer history

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer support

(0)

Customizable branding

4.0

(1)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Dashboard

(0)

Data import/export

4.0

(2)

Data visualization

4.7

(3)

Digital asset management

(0)

Dynamic content

(0)

Editorial Calendar

(0)

Email management

4.3

(3)

Email marketing

(0)

Employee advocacy

(0)

Engagement tracking

4.5

(6)

Event management

(0)

Feedback management

(0)

For ipad devices

(0)

For sales/marketing

(0)

Gamification

(0)

Generative ai

(0)

Help desk management

(0)

Image editing

(0)

Inbox management

(0)

Intent recognition

(0)

Interaction tracking

(0)

IVR

(0)

Keyword filtering

5.0

(1)

Knowledge base management

4.3

(3)

Language detection

(0)

Lead management

(0)

Live chat

4.0

(1)

Macros/Templated responses

(0)

Marketing automation

4.0

(5)

Media monitoring

(0)

@mentions

(0)

Mobile access

3.0

(4)

Mobile alerts

(0)

Monitoring

4.0

(1)

Multi-Account management

4.5

(10)

Multi-Campaign

(0)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Multi-Channel distribution

(0)

Multi-Channel management

(0)

Multi-Channel marketing

5.0

(1)

Multi-Language

(0)

Multiple user accounts

(0)

Natural language processing

(0)

Negative feedback management

(0)

Offline access

(0)

Online Forums

(0)

Online voice transmission

(0)

Performance metrics

4.5

(4)

Post scheduling

4.5

(12)

Pre-Configured bot

(0)

Prioritization

(0)

Proactive chat

(0)

Query suggestions

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reminders

(0)

Reporting/Analytics

4.3

(16)

Reporting & statistics

4.7

(3)

Reputation management

(0)

ROI tracking

(0)

Role-Based permissions

(0)

Search/Filter

(0)

Self service portal

(0)

Sentiment analysis

5.0

(2)

Service level agreement (sla) management

(0)

Single sign on

(0)

SMS messaging

(0)

Social advertising

(0)

Social listening

(0)

Social marketing

(0)

Social media integration

4.8

(10)

Social media monitoring

4.0

(7)

Social mentions tracking

(0)

Social promotion

(0)

Strategic planning

(0)

Support ticket management

4.0

(2)

Surveys & feedback

5.0

(3)

Tagging

4.5

(2)

Task management

4.7

(3)

Template management

4.0

(1)

Third-Party integrations

5.0

(3)

Ticket management

4.0

(2)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Trend analysis

(0)

User management

(0)

Version control

(0)

Workflow automation

(0)

Workflow management

4.0

(4)

Sprinklr alternatives

Sprinklr

4.3

(91)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.3

Value for Money

3.9

Customer Support

4.1

EngageBay CRM

4.7

(908)

visit website

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.8

monday.com AI Work Platform

4.6

(6K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.3

Customer Support

4.4

HubSpot Marketing Hub

4.5

(6.2K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.4

Sprinklr pricing

Value for money rating:

3.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Sprinklr Service - (Customer Service Solution)

No pricing info

Features included:

Customer Care
AI Chatbot
Omnichannel Inbox
Knowledge Base
Skill-Based Routing
CSAT Surveys
Canned Responses
APIs
Access to premium training resources
Access to premium product implementation and onboarding

Sprinklr Social - (Social Media Management Solution)

No pricing info

Features included:

Built-In AI Content Creation
Approval Workflows
Deep Insights
Quick Actions
AI-Powered Customer Engagement
Benchmark Analytics
Reporting and Analytics
Brand Monitoring
Social publishing and engagement with Sprinklr Social
Social Media Monitoring
Editorial Calendar
User-Generated Content
Apps & Integrations
Omnichannel Inbox

Sprinklr Marketing - Marketing & Advertising

No pricing info

Features included:

Apps & Integrations
Persona-specific dashboards
Knowledge Base
Advanced campaign planning and content marketing with Sprinklr Marketing
Built-In AI Content Creation
Approval Workflows
Deep Insights
Quick Actions
Competitive Benchmarking
Custom Metrics

Sprinklr Insights - Custom Consumer Intelligence Solution

No pricing info

Features included:

Competitive Benchmarking
Social Media Monitoring
Granular Analytics
Access to premium product implementation and onboarding
Access to premium training resources
Dedicated Customer Success Manager
Social publishing and engagement with Sprinklr Social
Advanced campaign planning and content marketing with Sprinklr Marketing

User opinions about Sprinklr price and value

Value for money rating:

3.9

(91)

To see what individual users think of Sprinklr's price and value, check out the review snippets below.

“This enables it to automate processes, understand customer sentiment, anticipate trends, and provide intelligent responses or recommendations to agents.”

Dana M.

Client Support Manager

“The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale.”

Chris H.

Digital Community and Content Manager