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OpsGenie
5
102
4
48
3
2
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern IT incident management and response solution
Table of Contents
OpsGenie - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
OpsGenie overview
What is OpsGenie?
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Alert Notifications
Call Scheduling
Pricing
Ease of Use
OpsGenie’s user interface
OpsGenie review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.3
Customer support
4.6
Reviews sentiment
What do users say about OpsGenie?
Reviewers indicate OpsGenie is valued for its reliable alert notifications, flexible scheduling, and broad integration options with tools like Slack, Jira, and AWS. They find the user interface generally intuitive and the mobile app convenient for managing alerts and schedules on the go. Many say customer support is responsive and helpful, and they appreciate the customizable alerting rules and escalation features.
Users report some complexity in advanced configurations and occasional confusion with the interface, especially for new users. Some feel the pricing can be high for larger teams, and they mention minor frustrations with mobile app performance and feature rollout speed.
Select to learn more
Who uses OpsGenie?
Based on 154 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
OpsGenie's key features
Most critical features, based on insights from OpsGenie users:
All OpsGenie features
Features rating:
OpsGenie alternatives
OpsGenie
Starting from
11.55
/user
Per month
ManageEngine OpManager MSP
Starting from
No pricing info
ManageEngine OpManager
Starting from
95
Per year
NinjaOne
Starting from
No pricing info
OpsGenie pricing
Pricing plans
Pricing details:
User opinions about OpsGenie price and value
Value for money rating:
To see what individual users think of OpsGenie's price and value, check out the review snippets below.
Mathieu R.
Programmeur Jouabilité
Jarosław K.
Director of Support
OpsGenie integrations (80)
Integrations rated by users
We looked at 154 user reviews to identify which products are mentioned as OpsGenie integrations and how users feel about them.
Integration rating: 4.8 (6)
Integration rating: 5.0 (4)
Integration rating: 4.5 (3)
“It allows me to sync my task deadlines directly with my schedule. Having a clear view of delivery dates alongside my meetings helps me manage my sprint time much better”
Enguerran M.
Fullstack Web Developer
Integration rating: 3.5 (2)
Other top integrations
OpsGenie support options
Typical customers
Platforms supported
Support options
Training options
OpsGenie FAQs
OpsGenie has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
iPhone, Android
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support
