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Customer Experience Software for Public Administrations (2026) - Page 2

Last updated: April 2026

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498 software options

Wondering logo

Make product decisions 16x faster with AI-led research.

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Wondering is the AI-first user insights platform helping companies grow their revenue and reduce development costs through AI-led user research.

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Critizr logo

Customer feedback collection & analysis platform for retail

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Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

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SankeyJourney logo
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Visualize Your Customer's Journey with SankeyJourney

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Online tool for analyzing user journeys through Sankey diagrams or flow charts. Upload a CSV file containing event data from your website or app, and quickly generate an interactive data visualization interface that illustrates your customer paths. Boost your engagement, retention, and monetization.

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RAY logo

SaaS-based reputation management software for all entities

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RAY offers firms the solutions to gather customer feedback and reviews to improve company image and attract newer clients. Key features include data import/export, email marketing, review monitoring & notification, activity tracking, review generation & request, reporting, and sentiment analysis.

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Nuacem AI logo

AI powered customer communication platform

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Customer Experience is the overall perception customers have of a brand based on every interaction they have—from discovery to purchase to support.

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Freshdesk Omni logo

Omnichannel customer support software

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Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

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Hotjar logo

Digital experience insights for any business selling online

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Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

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Engage 365 logo

Customer loyalty and reward platform

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A Microsoft Dynamics 365 based loyalty platform that allows you to deliver great reward programs- Engage365.
Drive lasting customer loyalty with Engage365.

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BeInContact logo

Your 100% Cloud Omnichannel Contact Center solution

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BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

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Groove logo

Cloud-based helpdesk solution for small businesses

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Use Groove to streamline the customer experience through more efficient ticket management, self-service knowledge base, customer satisfaction ratings, & more.

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Confirmit logo

Customer Feedback Management

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Confirmit is a market research platform that includes features such as feedback & data collection, analysis & reporting, and action management.

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Desku logo

AI First Customer Service Software | AI Agents | AI CoPilot

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Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.

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Quidget logo

Handle up to 80% of Tier-1 support with AI

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Quidget is a flexible, no-code AI agent that handles up to 80% of customer queries instantly. With integrations for Zendesk, Euphoric.ai, and Calendly, plus multi-language support and seamless human handover, Quidget makes fast, reliable customer support easy and scalable.

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Discoveriez logo
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Japanese digital transformation platform

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Discoveriez is a Japanese DX (Digital Transformation) support service that visualizes and streamlines customer-facing operations, and utilizes information collected from customers to improve products and operational flows, manage risks and optimize processes.

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Centercode logo

Automated, Worry-free Beta Testing

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Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more.

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Scal-e logo

Omnichannel marketing system with customer loyalty programs

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Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence.

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EnjoyHQ logo

User research repository platform for UX teams

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EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis.

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Userwell logo
(0)

User Feedback Management Software

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Userwell is a Product Feedback Management Software. It helps you to collect, analyze, prioritize and implement customer feedback.

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Mapster logo
(0)

Customer feedback surveys with user segmentation

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Mapster is a feedback survey tool helping businesses collect and analyze user responses with contextual data. It links survey responses to users and their attributes, enabling segmentation by plan type, role, location, and custom parameters. Mapster supports surveys like Net Promoter Score, Customer Satisfaction Score, Customer Effort Score, and Product-Market Fit, which can be embedded in apps or shared via links.

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Barilliance logo

E-Commerce personalization suite

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Segment and target your customers with relevant dynamic content, messages and offers in real time and increase conversions by as much as 30%

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GuildQuality logo

Cloud-based solution to streamline surveying processes

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GuildQuality is a cloud-based platform designed to help home builders, remodelers, and service providers deliver exceptional customer service, gather valuable feedback, track performance, and promote their commitment to quality.

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Partoo logo

Get closer to your clients!

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The platform guides you through all the stages of a strong online presence. It addresses the need to get found, to get chosen and to get new clients

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Cint logo

Feeding the world's curiosity

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Cint's global research technology allows you to find the right survey participants for your research needs. Our innovative and flexible technology helps you expand your business with high-quality insights from real people.

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SMS Número Corto logo

Teleprom, more than your provider, your partner.

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SMS Marketing is a software that allows you to address customers through a text message with a 4 or 5 digit sender.

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