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Gorgias
5
98
4
27
3
7
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
Table of Contents
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Gorgias - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Gorgias overview
Based on 134 verified user reviews
What is Gorgias?
By industry, Gorgias reviewers are most commonly professionals in retail (25%). The most frequent use case for Gorgias cited by reviewers is customer service (86% of reviewers).
What are the most popular integrations for Gorgias?
The Gorgias integration most frequently cited by reviewers is Shopify, an eCommerce product rated 4.9 out of 5 for its integration with Gorgias.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Communication
Integrations
Features
Customization and Automation
Chat Functionality
Gorgias’s user interface
Gorgias review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Gorgias?
Reviewers feel Gorgias streamlines customer support by centralizing communication channels, automating repetitive tasks, and integrating smoothly with platforms like Shopify. They appreciate its responsive customer service, helpful training resources, and the ability to manage tickets efficiently, which saves time and improves team collaboration. Most find it easy to use and value the flexible, ticket-based pricing model for accommodating business needs. They also highlight strong reporting, useful macros, and continuous product improvements. Some say the interface can feel cluttered or outdated, and they wish for enhancements in chat features, integrations, and ticket management options. They mention occasional bugs, update disruptions, and higher costs compared to alternatives.
Select to learn more
Who uses Gorgias?
Based on 134 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Gorgias's key features
Most critical features, based on insights from Gorgias users:
All Gorgias features
Features rating:
Gorgias alternatives
Gorgias
Starting from
10
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Gorgias pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Services
- Custom Billable Tickets
- Custom Plan Price
- Custom Overage Ticket Cost
- 500 User Seats
User opinions about Gorgias price and value
Value for money rating:
To see what individual users think of Gorgias's price and value, check out the review snippets below.
Darren Y.
Sr Manager, Digital Marketing
Frank A.
Head of Digital
Gorgias integrations (59)
Integrations rated by users
We looked at 134 user reviews to identify which products are mentioned as Gorgias integrations and how users feel about them.
Integration rating: 4.9 (16)
Integration rating: 4.8 (4)
“Great to pull in data from different e-commerce companies”
Eric S.
CEO
Integration rating: 4.8 (4)
“Klaviyo is critical when using Shopify because it connects customer, order and product data with email flows, segmentation and retention campaigns.”
Simon A.
Founder and Shopify E-commerce Strategist at Opklopper
Integration rating: 3.3 (4)
“If you're using Meta, make sure to integrate the accounts.”
Dereck A.
Owner
Integration rating: 4.5 (3)
“Permette di condividere file, inviare aggiornamenti e ricevere notifiche immediate su attività o commenti ricevuti. Consente di rispondere o collaborare direttamente dalle e-mail senza dover aprire l'applicazione di origine.”
Freweini T.
Segreteria
Integration rating: 4.5 (3)
“Member message tracking”
Matt R.
Owner
Gorgias support options
Typical customers
Platforms supported
Support options
Training options
Gorgias FAQs
Gorgias has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What is Gorgias used for?
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Q. Does Gorgias support mobile devices?
Gorgias supports the following devices:
Android, iPhone
Q. What level of support does Gorgias offer?
Gorgias offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
