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Recommended
Chris M.
Real Estate, 201-500 employees
Used daily for 2+ years
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I like a streamlined, easy to use clean interface. This is what happyfox is.
It's a no nonsense, easy to use platform. Administration is easy.
Somewhat limited in features, but not much.
Amanda K.
Retail, 5,001-10,000 employees
Used daily for 1-2 years
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We like that it is easy to use. It is rather simple and not overly complicated.
The reporting is very challenging. I wish they had better reporting capabilities. I
Bernardo M.
Computer Software, 1-10 employees
Used daily for 2+ years
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The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed.
- Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved
- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets
Verified reviewer
Law Practice, 201-500 employees
Used daily for 2+ years
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I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.
Dustin L.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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We looked at 7 different options for our help desk system, Happy Fox was by far the best. I am so glad we went with them. It is so easy for our end-users to submit tickets, make changes and updates to them, the set-up was easy and the support was great.
The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate.
We ave no cons at this time, our experience has been great so far.
Ahmed Z.
Oil & Energy, 10,001+ employees
Used daily for 1-2 years
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I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )
the ease of use cost efficient great features flexibility for development new features great support outstanding up time
NA
julie b.
Computer Software, 11-50 employees
Used weekly for 6-12 months
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Really happy with this product. Really glad we made the switch.
We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.
There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings
Sharon A.
Broadcast Media, 51-200 employees
Used daily for 6-12 months
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We get access to reports. Which help us prioritize how to make the constituent experience smooth. Another benefit is that we can easily work as a team to respond to constituents.
We love the reports. The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
Overall it's a great tool. The one issue we have is that we cannot find an easy way to send outgoing emails to individuals. This is something that we would like improved.
Saravanan N.
Translation and Localization, 51-200 employees
Used daily for 2+ years
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We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!!
User friendly Highly customizable Great customer support
No cons were added to this review
Lee H.
Food & Beverages,
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The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.
Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.
Rachel K.
Health, Wellness and Fitness, 501-1,000 employees
Used daily for 6-12 months
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We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple states and varies from in-club marketing directors to the corporate team. Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals.
I cannot tell you how nice it is to have ONE platform to assign and delegate tasks! The minute a ticket is created, we are able to assign it to the correct person without things getting lost in the shuffle. Our productivity has greatly increased since launching this platform across our organization's internal team!
This is very petty, but I'm not a huge fan of the interface design. With a name like HappyFox (and the cute fox logo!) I'd expect it to be prettier. Also, I don't like how tickets are created from out of office responders or junk emails. Those are one-off occasions but still annoying.
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for 1-2 years
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Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.
Lori J.
Marketing and Advertising, 51-200 employees
Used daily for 6-12 months
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Reporting
Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.
Sometimes when there are too many smart rules engaged Happy Fox can run a bit slower, but overall it is not a game changer.
Andreas A.
Used daily for 6-12 months
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Easy to trace help desk tickets
Product is extremely easy to set up and use. The configuration is flexible and can be tailored to your environment. UI is intuitive and easy to team to analysts.
Not everyone is great at customer service. There are few customizations that the tool doesn't allow that seem needed.
Verified reviewer
Retail, self-employed
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I'd never heard of HappyFox until i emailed a company asking information on a purchase made 12 years ago. I was emailed with a link to HappyFox to create a login. It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't. The company never responded. Even when i left multiple replies, nothing. So, as this was my first time using HappyFox, i don't know if the issue was them or was the customer service of the company. When i finally did hear from the company, i soon realized the customer service was outsourced as they had no knowledge of the equipment i was asking about. Just hope that's not a HappyFox perk
Once signed up to use, it was very simple to log in and message customer support. As a customer, I can say, it was simple enough to use and easy to get back into over and over again.
Something that would be nice, would be able to see if anyone has even seen your remarks made. It's something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it. But that may have more to do with the company using it.
Sheryl K.
Media Production, 1-10 employees
Used weekly for 1-2 years
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I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc. Highly recommended! And the customer service team is beyond helpful with any question.
I have no cons for the product. Everything works well and if I ever have an issue the support team is right there.
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for 6-12 months
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User-Friendly Layout Highly Customization Internal Ticket Tracer Ticket Reports SAML Login Knowledge Base
No cons were added to this review
Brien N.
Education Management, 51-200 employees
Used daily for less than 6 months
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What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!
The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.
Linda W.
Telecommunications, 1-10 employees
Used daily for less than 6 months
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This software has a very intuitive design and integrates well with other applications and tools. It also helps to reduce workload by providing several self-service tools.
Because there are a number of rules within this software, some capabilities are limited. Also, the pricing structure is not conducive to start-ups as it requires a minimum of three users.
Kelsey R.
Used daily for less than 6 months
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It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
I wish there was more flexibility to customize the contact form but I otherwise see very few cons in our usage!
DarrenB
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We have used various help desk systems in the past but have found this the easiest and simplest to use and our clients are impressed with how easy it is to use and see there tickets. We have also rolled this out to bigger clients who have an in-house IT support team who needed a system for logging their activities to their bosses.
Easy to use Simple user interface integration to many external systems such as CMS/Websites etc Good Value for money
Would be nice to be able to categorise tickets more such as Hardware - Hard Drive Fault etc
Fernando Perez
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Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training! This tool deserves the stars!
Front-end clean, Easy to use for staff members and end-users. Always improving with good upgrades.
More customizable reports
Apur D.
Electrical/Electronic Manufacturing,
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I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.
Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.
Nothing in specific.....................
Christian Ermlich
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Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly. For a startup the right software.
It is easy to set up, can easily be translated to other languages. No hussle and not difficult learning how to use. Simple and effective.
So far: no cons.
james m.
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We've been using Happyfox for the past two months and it has greatly helped us, 1) Remove the clutter of the company mail box. 2) Queries are assigned to the right categories ( support , sales, marketing ) 3) Escalation notification has helped us to be on top of urgent queries that needs attention.
No pros were added to this review
No cons were added to this review