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HappyFox Help Desk

4.6

(93)

Helpdesk, customer support software

Last updated: October 2024

HappyFox Help Desk Reviews

Overall rating

4.6

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.49/10

Reviews by rating

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Pros and cons

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

Sharon A.

Member & Viewer Services Rep

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

Kelsey R.

Communications Manager

But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.

Dennis V.

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.

David O.

Vice President Global Education

No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.

Bernardo M.

IT consultant

We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Verified reviewer

Anonymity request

93 reviews

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