We have thought of going without Bettercloud, but everytime we recognized the high value it provides - it would be tough to live without it.
Pros
Bettercloud was a life saver when we moved over to GSuite- the Google Admin just wasn't cutting it with all the features and needs we had, but Bettercloud provides everything we need.
Cons
The user interphase took a little getting used to, but once I located what I needed, it's been great
Rating breakdown
Likelihood to recommend: 9/10
BetterCloud is one, if not the best way to manage our Google Accounts
Pros
BetterCloud does most daily Google admin tasks from one place. BetterCloud makes it easy to reset Google passwords, update signatures, manage groups and so much more. Compared to the Google Admin Console, the interface of BetterCloud is much more user friendly. BetterCloud also integrates with other Google products, allowing administrators to update Docs, Sheets, Forms ect without ever logging into the users account. This is just the tip of the iceberg, BetterCloud makes it easy to create user accounts while applying company templates such as signatures. BetterCloud offers more complex functionality which as a user of 12 months, I haven't had to use myself yet. However, it is good to know that there is more to the product
Cons
One of the cons of BetterCloud can also be considered a Pro. BetterCloud is constantly updating and adding additional features, as a result, it can be hard to keep up with recent changes
Rating breakdown
Likelihood to recommend: 10/10
I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.
Cons
Horrible customer service
Integration with the Google Domain was poor at best
Rating breakdown
Likelihood to recommend: 0/10
Single Pane of Google Apps for Business management without the "Pain" of using google's admin page.
Pros
Simpler to use than the google Admin page. This package allows for multiple users with varying levels of access. It is hooked into the Google API and makes it easy for my admins to make needed account changes.
Cons
Sometimes sync with Google can be slow when performing many transactions. Also the "May I help You?" popups can be annowing. If I want to chat with someone I'll chat with someone. You need to assume that anyone using this software is saavy enough to hit the help button when they need to.
Rating breakdown
Likelihood to recommend: 8/10
Pros
As a gsuite admin it was nice to be able to see at a quick glance if people were sharing docs or forwarding emails they shouldnt' be and to have the ability to setup alerts when it happened. It had a nice UI that made setting up and navigating these changes a breeze.
Cons
They are always updating and adding new features, some are included other are pay to use type of upgrades. Same with integrations often we'd find an integration we wanted to utilize only to be told by our success manager it was considered an addon.
Rating breakdown
Likelihood to recommend: 7/10
A free 30-day Enterprise trial is available to all customers. BetterCloud offers the following editions:
Basic: A free product focused on monitoring, alerting, and insights.
Pro: Builds on Basic with administration tools and workflows for every step of the user lifecycle.
Enterprise: Offers auditing, compliance, and data loss prevention (DLP) policies, plus full-service admin and reporting tools.
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