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BetterCloud

3.8
(16)

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Automate to innovate with zero touch SaaS operations.

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BetterCloud Pricing, Features, Reviews and Alternatives

BetterCloud FAQs

Q. What type of pricing plans does BetterCloud offer?

BetterCloud has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of BetterCloud?

BetterCloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does BetterCloud support?

BetterCloud supports the following languages:
English

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Q. Does BetterCloud offer an API?

Yes, BetterCloud has an API available for use.

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Q. What other apps does BetterCloud integrate with?

BetterCloud integrates with the following applications:
Bugsnag, Dialpad, Aircall, Dropbox Business, Datadog, Deputy, DocuSign, Google Workspace, Google Drive, Azure Active Directory, BlueJeans, Egnyte, Namely, OneLogin, Okta, Slack, Microsoft 365, Bonusly, Confluence, Aha!, Asana, Salesforce Platform, Zendesk Suite

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Q. What level of support does BetterCloud offer?

BetterCloud offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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BetterCloud product overview

What is BetterCloud?

BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms. By leveraging open APIs, BetterCloud securely connects with your data at its source, providing maximum control without requiring any cumbersome setup. Offering solutions for both Google Apps and Office 365, BetterCloud is trusted by IT teams worldwide.

Key benefits of using BetterCloud

Manage:
Day-to-day management becomes second nature with BetterCloud. Whether you’re bringing on a new employee or someone is leaving the company, FlashPanel’s built-in best practices and workflows help reduce the potential for costly errors like data loss.

Automate:
With BetterCloud's scheduling features, Google Apps administrators can push out policies for various settings like IMAP/POP and email signatures on a daily basis. And when an employee leaves the company you can immediately suspend their account, then schedule deletion for a later date.

Simplify:
BetterCloud helps reduce your time spent managing Google Apps by simplifying repetitive tasks. You can add or remove users from multiple Groups with a few clicks, and bulk actions make management processes even easier. You can even apply and enforce email settings or granular permissions by Group or Org. Unit.

Delegate:
BetterCloud's Access Control allows Google Apps administrators to delegate granular access levels to other users in the domain. Whether the VP of Marketing wants control over company email signatures, or an IT help desk member needs access to BetterCloud's Deprovision User feature, Access Control lets Google Apps administrators delegate the right responsibilities to the right people.

Analyze:
Google Apps produces mountains of data, but making sense of that data can be complicated. BetterCloud's reports help you cut through the clutter and track important metrics, like user activity, so that you can schedule additional training or even reassign licenses.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

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BetterCloud pricing information

Value for money

3.5

/5

16

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BetterCloud features

Functionality

4.1

/5

16

Total features

41

7 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring

BetterCloud users reviews

Overall Rating

3.8

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.1/10
Rating distribution

5

4

3

2

1

7

5

0

1

3

Pros
It love how it syncs so quickly with GSuite (typically changes happen within 10-15 seconds instead of 30 minutes with MS.) It does provide a few extra features as well over GS like delegation.
I personally experienced it. It is really amazing software.
This software is great for having a central management point for many of your SaaS applications.
Cons
This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time.
Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.
Tanya writes back and tells me it is too late to cancel. I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal.
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Jon S.

Plastics, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bettercloud makes GSuite Management much easier

Reviewed 4 years ago

We have thought of going without Bettercloud, but everytime we recognized the high value it provides - it would be tough to live without it.

Pros

Bettercloud was a life saver when we moved over to GSuite- the Google Admin just wasn't cutting it with all the features and needs we had, but Bettercloud provides everything we need.

Cons

The user interphase took a little getting used to, but once I located what I needed, it's been great

gp
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guibson p.

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better Cloud for Data Loss Prevention

Reviewed a year ago

Great experience, easy to use, manage, deploy automated processes user offboarding and onboarding

Pros

Data Loss Prevention, within Google Drive (easy way to revoke external sharing from documents in google Drive) with easy, single click, user friendly UI

Cons

limitation regarding what else can the tool provide (SAAS) Licensing costs instead of domain wide costs limitation with thirdparty services, Better Cloud has some available to integrate

AR
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Verified reviewer

Management Consulting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ok tool, but Buyer Beware

Reviewed 6 years ago

I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt...

Pros

No pros were added to this review

Cons

Horrible customer service Integration with the Google Domain was poor at best

JM
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John M.

Online Media, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely useful knowledge Base

Reviewed 3 months ago

Our business teams utilize BetterCloud to automate onboarding and offboarding processes as well as to start adding one-off automation that makes life easier for the team. Changes to calendars, email groups, and shared files as well as personnel relocation between locations are all now automatic. Receiving alerts, seeing reports, and taking proper action are all made simple when alerts are sent for things like  PII data, credit card information, and HIPPA items. Remediation can be completed more quickly and easily because it can be done without requiring regular manual log reviews, for example.

Pros

BetterCloud is frequently simpler than using some of the consoles offered by the providers we interact with. Workflows can incorporate alerts,  enabling us to start a workflow in response to an alert event.  Automating the time-consuming onboarding and offboarding processes. improved user administration and bulk updating options in Google Workspace.  Oversight and control over document sharing in numerous well-known apps. Granular automation for Salesforce user roles, permission sets, and profiles.

Cons

It may take some time to finish any road-mapped improvements. There are still some  Google integrations that must be managed in the original interface designed for Google integration because they are not in the main console. There are certification programs available, but I don't believe BetterCloud certificates are well-known in the IT sector just yet. Finding and exploring workflows might be challenging; the search function needs improvement. A separate website from the main app has Google's DLP  controls. The reporting of automated failures can be enhanced.

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Courtney C.

Information Technology and Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BetterCloud Review

Reviewed 2 years ago

I have seen the evolution of BetterCloud from the beginning of the company and the product was many versions ago that only supported Google. The evolution of this product is allowing administrators to have overall insight into all of their SaaS apps. Companies today need to focus on business process improvement from a sys admin standpoint and BetterCloud is a key player in this for those who cannot afford tools that require heavy security and management.

Pros

This software is great for having a central management point for many of your SaaS applications. Currently, BetterCloud integrates with 60+ SaaS apps that are popular in today's world. The best thing about this is streamlining your onboarding and offboarding processes for all of these apps via workflows. System administrators have difficult times with many SaaS apps and understanding who has access to what. BetterCloud's workflows make it easy to do minimal amounts of clicks to de-provision users in a secure manner, confirm that data is not loss, and save on licensing.

Cons

I use BetterCloud a lot for Google Workspace administration. The tool is still lacking in some areas such as Shared Drives and using groups to control the access that hasn't been developed yet in BetterCloud. Google Workspace has stepped up its playing field with management via security groups and BetterCloud needs to do this as well.

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