BetterCloud Reviews

Bettercloud was a life saver when we moved over to GSuite- the Google Admin just wasn't cutting it with all the features and needs we had, but Bettercloud provides everything we need.

The user interphase took a little getting used to, but once I located what I needed, it's been great

This software is great for having a central management point for many of your SaaS applications. Currently, BetterCloud integrates with 60+ SaaS apps that are popular in today's world. The best thing about this is streamlining your onboarding and offboarding processes for all of these apps via workflows. System administrators have difficult times with many SaaS apps and understanding who has access to what. BetterCloud's workflows make it easy to do minimal amounts of clicks to de-provision users in a secure manner, confirm that data is not loss, and save on licensing.

I use BetterCloud a lot for Google Workspace administration. The tool is still lacking in some areas such as Shared Drives and using groups to control the access that hasn't been developed yet in BetterCloud. Google Workspace has stepped up its playing field with management via security groups and BetterCloud needs to do this as well.

No pros were added to this review

Horrible customer service Integration with the Google Domain was poor at best

Each and every updated news about IT which help engineers growing their fields.

It provides every solution and update about IT users and engineers.

BetterCloud does most daily Google admin tasks from one place. BetterCloud makes it easy to reset Google passwords, update signatures, manage groups and so much more. Compared to the Google Admin Console, the interface of BetterCloud is much more user friendly. BetterCloud also integrates with other Google products, allowing administrators to update Docs, Sheets, Forms ect without ever logging into the users account. This is just the tip of the iceberg, BetterCloud makes it easy to create user accounts while applying company templates such as signatures. BetterCloud offers more complex functionality which as a user of 12 months, I haven't had to use myself yet. However, it is good to know that there is more to the product

One of the cons of BetterCloud can also be considered a Pro. BetterCloud is constantly updating and adding additional features, as a result, it can be hard to keep up with recent changes

Simpler to use than the google Admin page. This package allows for multiple users with varying levels of access. It is hooked into the Google API and makes it easy for my admins to make needed account changes.

Sometimes sync with Google can be slow when performing many transactions. Also the "May I help You?" popups can be annowing. If I want to chat with someone I'll chat with someone. You need to assume that anyone using this software is saavy enough to hit the help button when they need to.

As a gsuite admin it was nice to be able to see at a quick glance if people were sharing docs or forwarding emails they shouldnt' be and to have the ability to setup alerts when it happened. It had a nice UI that made setting up and navigating these changes a breeze.

They are always updating and adding new features, some are included other are pay to use type of upgrades. Same with integrations often we'd find an integration we wanted to utilize only to be told by our success manager it was considered an addon.

Unknown - I don't use their service, but that doesn't stop them from charging my credit card

They take your money without authorization

- Improved workflow - Great reporting - Easy deprovisions - decent alerting

- Very expensive, inconsistent pricing - Features behind industry - Clunky UI

Easy user interface. There are options that make creating bulk accounts easier for those with many users.

Customer "care" team is not about caring about the customer. They are caring about the bottom line which is getting paid. We were in constant contact with our customer service rep and even wrote to him that we may not be able to commit, next thing you know we receive an invoice. We tried to cancel the order literally one day after the invoice was sent to us. But rep could not help and his manager was OOO. Bettercloud at one point was leading the pack with their features, but with continued adoption of Google across the world there are now more inexpensive, and sometimes free options.

It makes it much easier to interface with GSuite. Takes a lot of the functionality in GSuite and makes it easier to use. It love how it syncs so quickly with GSuite (typically changes happen within 10-15 seconds instead of 30 minutes with MS.) It does provide a few extra features as well over GS like delegation.

The functionality is somewhat limited. That may be due to GS doing the limiting which isn't surprising.

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review