Having to email their support to cancel my account...I'm joking that was just the last annoying thing I was forced to do with this company. Nothing...I like absolutely nothing about it.
Absolutely terrible piece of software. I cannot for the life of me understand why this software has such high ratings. We used it for about six months and had nothing but problems with it. Some of the issues were:
1. Time not syncing between mobile, desktop, and web clients.
2. Time not accurately being tracked.
3. Unable to archive old project-tasks or projects.
4. Tasks and projects not syncing between mobile, desktop, and web clients.
5. Time is missing. In other words, time would be tracked and then disappear.
6. Employees who worked on sensitive areas like finance had their accounts set to blur screenshots. This never worked. They were completely in the clear which could have been a huge problem.
This has been a disaster from start to finish. We've had to manually fix tracked-time, re-bill customers, refund customers, and start all over again with an much better alternative called HubStaff--whom I highly recommend.
The biggest problem with Time Doctor is that we were working with their "support team" for over a month and supposedly they were working on fixing our problems...This turned out to be a lie. Nothing ever got fixed. The support team would never proactively give us any information regarding what they were working on and we always had to reach out to them for an update; the updates contained no actual progress information of any kind...So in other words: we were being blown off.
Response from Time Doctor
The customer has some genuine problems. We put the full attention of our team on these problems and they are all now solved.
However they are very unhappy and have been posting the same negative review on multiple review sites. I think the review is unfair given that 99%+ of our customers are very happy and give us great reviews, and very few people had the problems that this customer had with the app. Our support was very attentive to them and the customer did not respond to all of our emails and requests. They are also promoting a competitor in the review, but that¿s fine we encourage you to try all competitors and see which app you like the best.
So we¿re really sorry but can say for sure that other customer will not experience the same problems as most of them were unique to that customer and are also now all solved.