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Top Rated Customer Experience Software with Free trial

Last updated: November 2026

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376 software options

Marvin logo

The customer insights platform for modern teams.

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Marvin is the #1 AI-native customer insights platform that turns scattered customer knowledge into shared understanding the whole company can act on.

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Stonly logo

Cloud-based knowledge management and decision tree software

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Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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livepro logo

Knowledge management system

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livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

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SurveySparrow logo

Cloud-based omnichannel experience management platform

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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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Preferred Patron Loyalty logo

Innovative Loyalty Programs, Customer Engagement & Gift Card

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Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Waitwhile logo

Waitlist app & queue management system for every business

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Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

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Sogolytics logo

Customer and employee experience management platform.

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SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

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Alchemer Survey logo

AI-powered feedback and reputation management.

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Alchemer helps CX teams capture feedback across the entire customer journey, analyze it with AI-powered sentiment and theme detection, and route insights to the right teams—turning fragmented feedback into a clear, actionable view of the customer experience.

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Zoho CRM logo

Customer relationship management solution

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Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

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Birdeye logo

Cloud-based agentic marketing for multi-location brands

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Kangaroo logo

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

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NiceJob logo

AI growth & reputation marketing for service businesses

NiceJob is an AI growth platform and reputation marketing software that connects to your field service or accounting tools and automates review requests, AI review replies, referrals, rebooking reminders, and email marketing for service businesses.

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Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

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Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost.

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KnowledgeOwl logo

Knowledge base and documentation software

AI-forward, customer-first knowledge base software that can reduce churn and delight users. Powerful search, seamless SSO, and comprehensive analytics to optimize journeys. Make support truly scalable.

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Nicereply logo

The effortless way to champion customer experience

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

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Grade.us logo

White-labeled review marketing platform for agencies & SEOs

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

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Contentsquare logo

#1 Digital Experience Analytics Leader for Enterprise Brands

Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app.

Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.

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Crewhu logo

Web-based employee engagement and customer satisfaction tool

Crewhu is a web-based recognition and gamification platform designed to help businesses across various industry verticals collect customer satisfaction feedback, gamify performance metrics, and recognize employees based on their performance. It lets organizations reward employees using automated badges for a variety of occasions including birthdays and company anniversaries.

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Smile.io logo

Points, VIP & Referrals. Attract & retain loyal customers.

The leading loyalty platform for ambitious Shopify brands.

Join thousands of Shopify Plus businesses accelerating growth through modern loyalty programs. Optimized for Shopify at scale.

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LiveAgent logo

AI help desk for email, chat and calls from $15 per agent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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Lucky Orange logo

Website heatmaps, session recordings & AI-powered insights

Lucky Orange combines heatmaps, session recordings, funnels and visitor feedback with Discovery AI and Visualize to analyze behavior and explore trends. Integrations include Shopify, HubSpot and GA4. Privacy controls include keystroke masking and text scrambling.

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Chekkit logo

Text messaging and reputation management platform

Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results.

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