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Gorgias

4.7

(116)

Help desk and customer service solution

Last updated: December 2024

Gorgias Reviews

Overall rating

4.7

116

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.85/10

Reviews by rating

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Pros and cons

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

Adrienne M.

Online & Marketing Manager

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Erin E.

Co-Owner & Operations Director

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Michael C.

Senior CX and Operations Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

Melissa C.

Senior Community Manager

The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.

Liz D.

General Manager

Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Joe S.

Owner

116 reviews

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