SimpleTexting Features

SimpleTexting

Simple yet powerful SMS marketing platform for everyone

4.73/5 (222 reviews)

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2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Auto-Responders
Automated Responses
Automated Scheduling
Campaign Analytics
Campaign Management
Campaign Scheduling
Contact Database
Contact Management
Customizable Fields
Customizable Templates
Data Import/Export
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Keyword Tracking
Landing Pages/Web Forms
Link Shortening
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Marketing
Multiple User Accounts
Polls/Voting
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Marketing Managment
SMS Messaging
Scheduled Messaging
Shortcodes
Social Media Integration
Survey Builder
Survey/Poll Management
Tagging
Template Management
Templates
Text-to-Win
Third Party Integrations
Visual Analytics
Learn moreCompare App
2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Auto-Responders
Automated Responses
Automated Scheduling
Campaign Analytics
Campaign Management
Campaign Scheduling
Contact Database
Contact Management
Customizable Fields
Customizable Templates
Data Import/Export
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Keyword Tracking
Landing Pages/Web Forms
Link Shortening
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Marketing
Multiple User Accounts
Polls/Voting
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Marketing Managment
SMS Messaging
Scheduled Messaging
Shortcodes
Social Media Integration
Survey Builder
Survey/Poll Management
Tagging
Template Management
Templates
Text-to-Win
Third Party Integrations
Visual Analytics
Visit WebsiteCompare App
2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Auto-Responders
Automated Responses
Automated Scheduling
Campaign Analytics
Campaign Management
Campaign Scheduling
Contact Database
Contact Management
Customizable Fields
Customizable Templates
Data Import/Export
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Keyword Tracking
Landing Pages/Web Forms
Link Shortening
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Marketing
Multiple User Accounts
Polls/Voting
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Marketing Managment
SMS Messaging
Scheduled Messaging
Shortcodes
Social Media Integration
Survey Builder
Survey/Poll Management
Tagging
Template Management
Templates
Text-to-Win
Third Party Integrations
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


749 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


67 reviews

SimpleTexting Feature Reviews

25 reviewers had the following to say about SimpleTexting's features:

Isiah S.

Excellent Platform!

2021-02-01

The user interface is clear and straightforward and texts are sent reliably. Analytics are a plus as well.

Pros

We can organize contacts, create targeted text alert campaigns and are able to roll over any unused text credits to the next month.

Cons

Could offer more options for customization for subscriber opt-in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hey Isiah! Thanks for the sweet review. We are glad to hear that the program is helping you organize contacts and create targeted campaigns. We're curious to know about your ideas for opt-in customization. Please reach out to our support team :)

Read more
Ember F.

Using SimpleTexting to Drive Downloads

2019-01-12

It's so easy to add the shortcode and keyword to our marketing materials.

Pros

New keywords and campaigns are easy to set up and reporting is robust.

Cons

Our company has to use two different shortcodes, one for the US and one for CAN. We'd prefer to use the same shortcode for both, but the number we use in the US isn't available in CAN and has less keywords taken, so we have to stick with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Thank you for your feedback Ember! We're glad that SimpleTexting has helped you to increase app downloads! We actually do have the same short code in both the US and CAN, though they operate independently. We'd be happy to check on keywords in the US to see if we can make that work for you. Feel free to reach out at support@simpletexting.net.

Read more
Adam P.

Great tool

2020-04-06

Pros

Very powerful built-in features like sequences and campaigns. Incredible customer service that typically responds within 20 minutes, no matter the question.

Cons

Wish the core interface / dashboard was a little more customizable. Wish it was easier to simulate and combine a few chatbot and sequencing features (like "reply with 'got it' regardless of customer response").

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shana T.

Easy to use and customize

2019-08-24

Great software that's easy to use.

Pros

The software is easy to use and set up, and is fully customizable. I love being able to send longer messages rather than truncated ones, and you can send MMS as well.

Cons

The contact import is a little sloppy if you don't have your CSV juuuuuust right.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chloe L.

A great tool, but not quite as the full integration system that we'd hoped for

2020-06-10

We have seen great delivery and open rates with SimpleTexting and the interface is easy to navigate and understand.

Pros

I loved being able to create a template (and the best practices templates that are included are helpful, too).

Cons

We went with SimpleTexting as a solution to texting our contacts due to the MailChimp integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Javier C.

By FAR the BEST texting service on the market !

2018-03-23

I dramatically improved my conversion rate for my radio customer acquisition campaigns.

Pros

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign.

Cons

A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future.

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Anonymous
(Marketing and Advertising company, 11-50 employees)

True-to-name: Simple to get up-and-running quickly!

2020-11-16

They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns.

Pros

I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it.

Cons

While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hello! Thanks for this insightful review. We are glad to hear that you are able to get your account up-and-running within the same day. It's very important for us that our customers can start sending texts or deploy keywords and web forms within minutes to build their subscribers list. We will surely pass your suggestions to our awesome development team as we think those will be great additions to our existing features. Feel free to check our SimpleTexting Academy from the Help Center to know more about our other features.

Read more
Jennifer C.

Worth every penny!

2016-09-30

We had a unique request for analytics and they were able to create the file that I needed.

Pros

Easy to use

Cons

I wish there were more reports to pull to track who is texting and frequency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 1001-5000 employees)

Excellent text messaging campaign!

2018-10-17

Pros

Very good analytical tools for analyzing success.

Cons

UI might not have been as intuitive, but it was still worth learning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Thank you for your feedback! We're so happy that you found our analytical tools beneficial for understanding the success of your campaign. We have some UI improvements in the works and welcome suggestions!

Read more
Christian L.

Good for a basic service

2021-02-01

I am on the fence, however, with over 100 subscribers now, I feel starting over would be too much of a hassle.

Pros

Fairly easy to get up and running.

Cons

Have had issues with functionality with sending campaigns, doesn't offer open rates, times, or reporting which I feel is important to marketing/communication programs like this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hi Christian! Thanks for your feedback. It is indeed easy to set up and run. Open rates are not supported by the mobile carriers. You can actually download a CSV of the detailed campaign report. Please reach out to our support team, so we can help.

Read more
Eric M.

Great Product with Great Customer Service

2020-06-30

Aside from the afore mentioned API limitations and unknown messaging thresholds, we have had a good experience with the platform.

Pros

Easy to get started, reasonable pricing, and very simple UI

Cons

Some limits using API integration, and some thresholds we were unaware of with certain message types or number of messages sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca C.

Texting campaigns are awesome!

2020-02-06

Reaching customers by text is more effective than email for certain types of campaigns and this gives us easy ability to draft texts, send, report and respond to individuals extremely easily.

Pros

This tool was super easy to use and implement and we can turn it on and off depending on client campaigns. The customer support is superior and extremely responsive.

Cons

The only complaint I could possibly have and it really isn't one is that we can only pause an account for 3 months, but it is super easy to go in and re-pause if we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Great to hear from you, Rebecca! Thanks for the kind words about the intuitiveness of the platform and the responsiveness of our support team! We appreciate it so much. :)

Also, thanks for the feedback about pausing your account! I'm going to take this back to my dev team so we can take this into consideration when we build out future releases of our platform!

Read more
Monique W.

SimpleTexting is a fitting name!

2020-05-26

Pros

I didn't need to work with the API to get a simple signup form on my site.

Cons

I wish it had full marketing campaigns that we could launch on autopilot that could collect and market to our subscribers with minimal input from us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Keywords are the best

2018-07-10

Needed a texting option and this is good to get for the price offered. Great intro to texting options.

Pros

Easily create keywords for different campaigns. Lots of customization to make everything unique and easy to use.

Cons

Import features not the best, but part of that might be our inability to get good data in the first place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


We're happy that you've been able to take advantage of our unlimited, active keywords to easily create different campaigns! We work hard to implement helpful, easy-to-use features - we'd love to hear more about what you'd like to see when it comes to importing.

Read more
Annabelle B.

It was easy to use and I had great help from the team.

2018-03-28

Pros

With so many texting interfaces in the market, SimpleTexting not only gives you an innovative tool to manage your campaigns but also the advantage of outstanding customer support.

Cons

Integration with ZOHO CRM and a desktop software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Really appreciate the awesome feedback, Annabelle! Glad that you were able to really use SimpleTexting to make your customer outreach easier. Our team is very focused on delivering an exceptional experience too and I'm happy that they delivered for you. Keep an eye out in the future for some new integrations as we work to expand these based on client needs.

Read more
Kyle P.

Best Text Marketing Platform We Have Used

2019-11-22

We love to see the data and subscription rates across different cities/markets/channels and ST allows us to do that flawlessly.

Pros

Setting up keywords, subscriber lists, viewing data/analytics, is all very simple (I could make a pun here) - The biggest difference I noticed in SimpleTexting compared to other text marketing tools is the quickness.

Cons

Haven't really found anything that we disliked about the software yet. ST allows us to get what we need done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Y.

Simpletexting review from Michael

2021-01-29

Pros

As well as functionality on cloning messages & campaigns

Cons

Lack feature to sending text messages outside of the United States

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hello Michael! Thanks for the review. Tracking conversations and opt-ins are indeed easy to do using the platform. We're very glad that you also like the option to duplicate campaign messages. As always, feel free to reach out to our support team for help

Read more
Kim G.

Awesome product!

2020-03-23

Pros

I most like the ease of setting up campaigns...especially MMS campaigns.

Cons

Credits for sending MMS is more expensive, but texting with media isn't an uncommon thing or a luxury, it's a necessity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maeva C.

Not the best app

2020-04-27

Pros

I like the ability to schedule campaigns and select my contact list.

Cons

I wish we could easily update keywords and campaign, it's as easy as allowing users to open keywords in a different tab.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Clinton J.

Loved simple texting

2020-03-07

Pros

Simple texting allows you to create templates that you can apply and use for multiple campaigns. We enjoyed using their great service.

Cons

Honestly, the only thing we couldn’t do was create workflows so that we did not have to set up new campaigns over and over again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nathaniel S.

Very easy overall - use for Emergency Notifications and Preparedness

2021-01-14

I use this for employee notifications in the event of an emergency, power outage, or other hazard at work which is really helpful.

Pros

It was very easy to upload all of our employees names and numbers into an excel sheet and import in a few seconds, that saves us loads of time!

Cons

I often send a longer message than 160 characters and so I split the SMS into 2 campaigns rather than the software doing it automatically.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin W.

SimpleTexting for A-1 Self Storage

2020-11-23

The software offered our business a new and an efficient way to communicate with customers. We've experienced quicker response times from customers at a higher volume than traditional voice calls and emails.

Pros

The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers.

Cons

The only con is the 160 word/character limitation when sending and receiving text messages.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hello Kevin! Thanks for your great feedback. The template feature is indeed a great tool to save messages that you usually send to customer inquiries so you won't have to type it over again. We're constantly improving our product and I will definitely pass your suggestion to our engineers regarding the character limit on templates.

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Valarie W.

Easy, clean and clear interface, cost efficient-Love it!

2018-02-14

Pros

Easy data import-imported from an existing list - could map fields from within the Simple Texting tool.

Cons

Starting the Subscribers list - wanted to 'add a contact' but you needed to make a list first, then add a contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kara B.

Great texting service

2020-10-07

Pros

The interface is extremely user friendly which makes setting up inbound or outbound campaigns simple!

Cons

I wish we could alpha sort keywords to make finding/editing them easier. We have a lot of keywords, so this might be a unique problem to our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Preston C.

First Pres Review

2020-10-12

Good so far, took some time to get used to it, but I’m now a pro.

Pros

I like how easy it is to send out mass messages to numerous groups.

Cons

I wish there were more characters per message and I wish it was easier to access replies to my campaigns.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTexting


Hey there, thank you for taking the time to share your feedback with us. We are happy to hear that you are now a pro user. Our campaign feature makes it easy indeed to send out mass texts to multiple groups of contacts. We're updating our platform all the time based on the feedback from our customers like yourself. The number of SMS characters is standard across all mobile carriers though you can send an MMS text if you need to send a longer one. Rest assured that I will pass your idea on making it easier to access replies to campaigns to our development team
so it can be added to our future release.

Read more