App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Tidio
5
467
4
101
3
15
2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Table of Contents
Tidio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Tidio overview
Based on 590 verified user reviews
What is Tidio?
Reviews for Tidio come from a wide variety of industries, including Information Technology and Services (11% of reviewers), Retail (7%), and Marketing and Advertising (6%). The most frequent use case for Tidio cited by reviewers is live chat (73% of reviewers).
What are the most popular integrations for Tidio?
The Tidio integration most frequently cited by reviewers is WordPress, a website builder product rated 4.8 out of 5 for its integration with Tidio.
Starting price
per month
Alternatives
with better value for money
Do you work for Tidio? Manage this product listing
Tidio’s user interface
Tidio reviews
Overall rating
4.7
/5
590
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.85/10
5
4
3
2
1
467
101
15
2
5
KRISANPAL S.
Digital Marketing Executive
KRISANPAL S.
Digital Marketing Executive
Monika D.
Software Engineer
Wadhah H.
Founder
LUIS R.
Marketing and Branding Coordinator
Calvin J.
Marketer
Who uses Tidio?
Based on 590 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Tidio's key features
GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identifies Tidio's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate responses to customer inquiries, which helps in capturing leads and increasing sales. They find it valuable for providing quick customer support and enhancing user engagement. Users report that the notification settings are clear and customizable, and they can set up service hours with automated messages. They also mention the convenience of using the mobile app for on-the-go communication and the overall ease of use and fast operation of the chat capability. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.
Reviewers highlight Tidio's transcripts/chat history feature as a useful tool for tracking and analyzing past customer interactions. They appreciate being able to access and review previous conversations to improve customer service and follow up with clients. Users find it convenient to archive interactions and suggest that it would be beneficial for customers to receive email transcripts. They also mention the ease of accessing chat history for quality assurance and ensuring no important details are missed. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.
All Tidio features
Features rating:
Tidio alternatives
Tidio
Starting from
24.17
Per month
LiveAgent
Starting from
15
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
Tidio pricing
Pricing plans
Pricing details:
User opinions about Tidio price and value
Value for money rating:
To see what individual users think of Tidio's price and value, check out the review snippets below.
KRISANPAL S.
Digital Marketing Executive
KRISANPAL S.
Digital Marketing Executive
Tidio integrations (44)
Integrations rated by users
We looked at 590 user reviews to identify which products are mentioned as Tidio integrations and how users feel about them.
Integration rating: 4.9 (31)
“My website operates on Wordpress. It is critical that they work together.”
“Recibo contactos y avisos desde la web.”
Lisa F.
LCSW, CEO
Integration rating: 5.0 (15)
“Website - product inventory”
Jessica P.
Content Manager
Integration rating: 4.9 (9)
Integration rating: 4.9 (8)
“because i run my website off wix. I had to rebuild all the pricing plan cards as individual elements when I did away with Wix bookings.”
“Ease of navigation as all my Info is on Wix”
susan v.
Artistic Director
Integration rating: 4.9 (8)
Other top integrations
Tidio customer support
What do users say about Tidio customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Tidio customer support.
Widely noted by reviewers, Tidio's customer support is highly responsive and often resolves issues quickly and professionally.
A significant portion of users appreciate the 24/7 availability and ease of reaching the support team whenever help is needed.
Multiple users highlight the friendliness, helpfulness, and expertise of Tidio's support staff in addressing their concerns.
A minority of users report inconsistent experiences, including slow or absent responses and occasional lack of professionalism from support agents.
Support options
Training options
To see what individual users say about Tidio's customer support, check out the review snippets below.
“Customer support is very quick, they help us solve our problems within less time.”
Akash N.
Software Developer Intern
“Lastly is the support team - SUPER responsive and helpful to show where I was going wrong.”
Matt w.
Director
“I asked for support days ago, and it's been crickets.”
Fon W.
CPO
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
Calvin J.
Marketer
Tidio FAQs
Tidio has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is Tidio used for?
Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales. With Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view. At the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup. Tidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most. Try it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
iPad, Android, iPhone
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, FAQs/Forum
