SimpleTexting Reviews

New keywords and campaigns are easy to set up and reporting is robust.

Our company has to use two different shortcodes, one for the US and one for CAN. We'd prefer to use the same shortcode for both, but the number we use in the US isn't available in CAN and has less keywords taken, so we have to stick with it.

Thank you for your feedback Ember! We're glad that SimpleTexting has helped you to increase app downloads! We actually do have the same short code in both the US and CAN, though they operate independently. We'd be happy to check on keywords in the US to see if we can make that work for you. Feel free to reach out at support@simpletexting.net.

What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know.

At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed.

Thanks for this review, Lauren! We're really glad you've been able to keep your personal phone and contact info private by using SimpleTexting for your recruiting-related communication. :D Also, thanks for the feedback regarding the trial! As you know, we do provide 50 free messaging credits on our 2-week free trial, but we're always happy to talk through what makes the most sense for each individual user. :) Please don't hesitate to reach out to us if there's anything else we can do for you!

1 on 1 conversations with customers are easy to initiate.

Very difficult to send images. The software would not allow us to upload images on an Android or Apple device. I tried multiple times to find a solution from SimpleTexting about the issue, and customer service always gave me the run-around and acted like it wasn't a problem.

Hello Blake! Thanks for bringing this out to us. Many of our users are happily sending images to their contacts using the mobile app. Please reach out to our support team through the live chat or phone, so we can troubleshoot and fix the problem.

Easy to use, can schedule multiple messages ahead of time.

I don't think there is anything on SimpleTexting's side. Some phone service providers have issues with the photos sent through MMS messages.

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%. Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text! Cost - Costs are very reasonable and super...

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No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns. Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming. A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future.

In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it.

While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes.

Hello! Thanks for this insightful review. We are glad to hear that you are able to get your account up-and-running within the same day. It's very important for us that our customers can start sending texts or deploy keywords and web forms within minutes to build their subscribers list. We will surely pass your suggestions to our awesome development team as we think those will be great additions to our existing features. Feel free to check our SimpleTexting Academy from the Help Center to know more about our other features.

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Hard to find when searching for best texting platfomr

Thank you so much for your kind words Harrison! We're happy that we've been able to provide all the tools that you need to your text campaigns and we work hard to introduce new features that will best serve our customers.

SimpleTexting makes it extremely easy for all the managers in my organization to communicate via text without having to share their personal numbers.

I don’t like paying for only a certain number of texts.

Hello Samuel! Thanks a lot for the sweet review. We're glad to hear how the service makes it easy for your managers to communicate through text. We'd like to know more about "paying for only a certain number of texts". Please reach out to our support team, so we can assist.

I like that we can use this software with our current number to receive and send texts showing our company number.

It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.

Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer!

SimpleTexting is relatively easy to use and implement. It sends the same text to lists of people, and one can schedule texts to individuals if needed. Campaigns can be personalized with information like first and last name, which can increase number of responses.

Both the website and smart phone app don't refresh/update very well. Unlike a regular messaging service where the most recent message will show up almost immediately, you often have to refresh the page or navigate away and back in to see new responses from clients. Additionally, a person cannot just unsubscribe from a list. If they unsubscribe, they unsubscribe from EVERYTHING, which, for our clientele base, is not helpful. When someone texts in without using a keyword, their message can be difficult to find and can be easily missed. Finally, it would be nice to have a feature where a list of people are notified through email if a subscriber on a certain list responds.

I run a telecom that has a few hundred clients in rural areas and when we have outages we use SimpleTexting to keep them updated on the status of the outage and our clients love it.

Moving clients between groups or adding them to multiple groups would be nice.

Hello Iz! Thanks so much for the sweet review. We are so glad to hear that the program helps you keep your customers updated via text. You can actually move contacts between groups or add them to multiple lists or groups. You can simply edit each contact and connect them to your preferred lists. You can reach out to our awesome support team if you need help.

The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers.

The only con is the 160 word/character limitation when sending and receiving text messages.

Hello Kevin! Thanks for your great feedback. The template feature is indeed a great tool to save messages that you usually send to customer inquiries so you won't have to type it over again. We're constantly improving our product and I will definitely pass your suggestion to our engineers regarding the character limit on templates.

It’s easy! I’m a business owner with a growing business! But before that...I’m a mom of 4! I need my software to be simple and fast! This meets those needs!

I wish you could send image! Not links to images, but send the actual image in the text and still have a link to shop!

Hey Whitney! Thanks for this positive review! We love our mompreneurs and are so thrilled the platform is helping to drive sales to your website. :D I wanted to let you know that you actually can send images (along with links to your shop) in the same message! You can do this by toggling the "MMS" button when sending a Campaign. You can read more about sending images here: http://txt.vg/YyBW70. Let us know if you have any questions as you go to do this!

I love that I can set up campaigns but also reply directly to individuals. It's like I have an extra phone where I can send blasts or communicate directly with my audience. I also love that the app allows me to stay connected when I'm mobile.

As a fast-growing audience, my costs are rising quickly and the unused SMS's expire.

The interface is extremely user friendly which makes setting up inbound or outbound campaigns simple!

I wish we could alpha sort keywords to make finding/editing them easier. We have a lot of keywords, so this might be a unique problem to our organization.

Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

good value for the money. Customer service has been great. Better text company than past ones that i have used.

several features could be more user friendly....i.e. birthday texts tracking and deployement

Hello Ron! Thanks for your review. We appreciate your feedback about our great customer service and as a service provider in general. We are constantly improving our product, so I will pass your suggestion regarding birthday texts to our development team. Please reach out to our support team whenever you have more ideas for feature enhancement.

The ability to import a list and text individuals and recieve their reply in a matter of minutes instead of hours.

It has a feature for a video feature, however, it does not work on the 800#

Hey Rebecca! Thanks for the sweet review. Importing a list, texting to individuals and receiving their replies instantly are indeed great. We love that you highlighted them. We're constantly improving our product and the option to send short videos is in the horizon. Please stay tuned for product updates. As always, feel free to reach our helpful support team whenever you need assistance.

No pros were added to this review

No cons were added to this review

The system is very user friendly! There is always someone available to help if I do have questions.

I would like to have the option to have both unlimited uploads and keyword opt ins. I would also like to be able to customize the web opt-in form. Having a separate but identical form for every list is cumbersome for our users. Would like the option to add check boxes on one form to select any list that may apply to the user.

The customer service is fast and helpful, and it has all of the features you could want in a text service to reach your audience with a message.

Only cons are about text marketing in general, not any specific to Simple Texting

Hey Nate! Thanks for this review! We're so glad the platform's helped you quickly and easily reach your audience, and that you've had a positive experience with our support team as well. :) If there's ever anything else we can help you with don't hesitate to reach out to us at support@simpletexting.net. (Happy to chat through any negatives you've experienced with text marketing in general if it'd be helpful, as well!)

I like the UI because it's absolutely gorgeous! The support staff are very friendly and they follow up with you very quickly. They have great onboarding and fantastic tutorials.

Nothing yet, everything has been awesome!