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Domo Logo

Domo puts data to work for everyone

Domo Reviews

Overall rating

4.3

/5

314

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.04/10

Reviews by rating

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Pros and cons

It seems like the functionality and data representation is limitless. The visualizations are great and clients love to see their data this way.
I like the Run Dataflow feature that was just added, it's been a huge lifesaver. It used to take so much time managing all the steps one by one, but now it's so much straightforward.
The ETL is pretty simple to learn. Implementation consultant (that's NOT DOMO) is pretty responsive, if you get a good company.
Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours. My worst experience with domo was with their customer service/integration team.
I don't consider this a terrible con, but for those users who do not already do things in the cloud, this could be a con.
So I wouldn’t classify this as a con, but if there is one thing that frustrates me, that’s it.
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314 reviews

Recommended

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Jared L.

Business Development

Renewables & Environment, 11-50 employees

Review source

Overall Rating

Domo is a good analytics platform for those who need a new solution

Reviewed a year ago

Transcript

Speaker 1: Hi, my name is Jared. I'm a business development specialist working with Solarium. I'd like to give Domo a rating of three out of five. Prior to using Domo, we were using a service called Pipedrive for our CRM. We wanted to just find something a little bit more dynamic that really was able to work with us and be able to use across platform for all the different agents that worked in our company. We decided to go with Domo just 'cause we wanted to try something that seemed like it was very innovative and new. Domo seemed to be a fresh app out there or a fresh platform out there that really would be able to meet all of our needs and also be pretty similar to what we were using before, but give us a lot more advanced features. Transitioning to Domo was pretty seamless. Our team was able to easily figure out the platform, figure out all the settings and whatnot so we could customize it to our needs. So really the rollout was smooth, nothing crazy, and it was able to get up and running as soon as possible. As far as advice for people who are looking to transition to Domo, I definitely would say to make sure that you have your full IT team and also your project management operations team collaborating on that to make sure that they're all fully understanding what the platform can do for them and how they can best utilize it to help your business grow and advance.

BB
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Brandon B.

President

Pharmaceuticals, 11-50 employees

Review source

Overall Rating

Domo Makes Managing Easy

Reviewed 2 years ago

Transcript

Brandon: Hi, my name is Brandon. I'm a business consultant and I give Domo a five out of five stars. For more reviews like this, please click below. Before Domo, we were doing things like a lot of companies used to do. We were using good old Excel, and unfortunately, Excel has a lot of issues. It's just not as robust. It wasn't meant to be a business intelligence software, and the biggest thing was it just wasn't automated. So it took several people quite a bit of time to put together reports for the executives. When our company was looking at finding a business intelligence software, we evaluated Domo as well as Tableau, and we are a sales force shop, so it seemed like Tableau would be the winner, but what we found was that Domo was much easier to use and for the way we wanted to use it at our company, not only was it much simpler for us to learn, but it was also less expensive. So as we got started with Domo, we were pretty excited about the way they jumped into the build. They had to come in and kind of learn our business and then figure out the right way to do the implementation. They were very patient with us. Of course, we had to kind of cut our teeth and get to learn the system, but they spent plenty of time. They were always available. They lived up to the contract that we signed, and they were even willing to do things outside of the scope of the project. I think when anybody makes a decision to get business intelligence software, you really need to think about what it is you want to communicate or what you want to see out of the data that you have. So knowing that beforehand will make any implementation a lot better. Specifically about Domo, I think they're very good at making sure they understand what the customer is really trying to do. So they're not trying to just sell you some software and walk away because they know if you're not going to use this, if you're not going to make the software an integral part of how you manage your company, you're eventually not going to be a customer. So I think they did a pretty job of making sure that we would be hooked on the software.

SP
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Shivam P.

Medical Devices, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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User Review

Reviewed 4 months ago

Solid product - fairly easy to use, good room for customization

Pros

Data visualization (graphs, tables, etc.). Domo pulls data from my organization's CRM system and other sources, making Domo a single place to view information.

Cons

Updates made in a source take some time to flow through into Domo, it's not instantaneous.

MD
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Matthew D.

Staffing and Recruiting, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Strong BI cloud platform

Reviewed 4 months ago
Pros

The flexibility to quickly alter datasets via magic ETL, beast modes, views and control the data being exposed to dashboards.

Cons

Sometimes it can take a bit longer to acheive a task in comparison to competitors like Tableau.

JD
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Jagar D.

Education Management, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Elevate Your Business Intelligence with this Powerful Visualization tool

Reviewed 5 months ago
Pros

We can gain deeper insights thanks to Domo's machine learning and advanced analytics capabilities. We have a thorough understanding of our business indicators because of Domo's ability to link to a wide range of data sources.

Cons

For applications that need immediate data visibility, in particular, its real-time data streaming capabilities might be strengthened.

AL
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Alicia L.

Luxury Goods & Jewelry, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Improve Decision Making With Data Analytics

Reviewed 2 years ago

This software has helped me to understand analytics I never knew before about my business. I am able to integrate the website analytics, invoicing, order processing, and the CRM database so that I can analyze everything within my business.

Pros

It has amazing visualization and graphics and is very user friendly! I appreciated how easy it is to import data and build data connectors. Manage all the data in one system!

Cons

This software is pricey and I do not recommend it for new or small businesses unless you are profitable. This will help you scale your business if you can afford the cost. There is a learning curve but it is manageable.

LR
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Laura R.

Religious Institutions, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Domo is the best tool for companies who don't have the resources to have their own database

Reviewed 2 years ago

They have been great, and I had a great experience with their tools. Very intuitive and flexible. The pricing is understandable, considering how many different features you get. You're basically paying for a database as well. I'm not a fan of the way the data is stored though, but it makes sense that they chose to do it that way to get the most $$ from their clients.

Pros

It's pretty intuitive, and there is plenty of resources available (Domo University + Customer Service) for the parts that aren't as intuitive. Implementation was seamless because they offered us as much help as possible to set it all up the way it needed to be for our business structure. We also liked that this tool had many connectors that are relatively easy to use.

Cons

It's a bit more on the expensive side. And it can get more expensive than originally planned, because of the cap they have on rows. I wasn't a fan of having to be charged for the original rows coming through and then being charged for the same rows after being transformed. There is a way to not have to create a second dataset and be charged, but for the most part, it's a needed step.

ZH
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Zach H.

Entertainment, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DOMO saves time and money

Reviewed 2 years ago

Since using DOMO, we have saved a ton of time on data analysis and decision making processes for several areas of our business.

Pros

I love how this tool makes it easy to combine multiple data sources and create dashboards and cards that make data analysis and reporting a snap. The time savings this tool provides is invaluable.

Cons

I wish DOMO had more connectors and improved some of their existing connectors. Their Qualtrics connector for example I think could be improved in a way that allowed survey result data to be pulled into DOMO so that I could analyze and present the data more easily than I can in Qualtrics itself

PJ
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Patrick J.

Automotive, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great with a dash of salt

Reviewed 2 years ago

Overall experience is good. Just need more training options for specific subjects. Update the developer site.

Pros

Very powerful and very flexible software. Lots of options to get data into Domo and to manipulate it.

Cons

Training/Learning. I have to search all over the web to learn how to do things. When I work with Domo developers I'm told the training material is out-of-date and I should be doing something another way. (I appreciate the honesty of the developers, just not the out of date training material). Need some kind of tier training system. Not every user needs all the nitty-gritty details, but others like myself who have to work daily in domo need better understanding of the details.

AY
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Amit Y.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best tool for data visualization and ETL.

Reviewed 2 years ago
Pros

Best thing about Domo is data preperation and data visualization on the single plateform and makes very efficient to work and very easy to connect data to visualization just import data and prepare and go on you don't need to worry about refresh data domo will take care those things we just need to focus on the productivity instead of setting up things.

Cons

In the data preperation there is a option view this is good option but if we want to edit already created view then it doesn't let you change that easily specially when we use group by in view.

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Verified reviewer

Health, Wellness and Fitness, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Goodbye Excel, Hello Domo!

Reviewed 2 years ago
Pros

Domo makes it easy to create clear and interesting visualizations that empower users with accurate data to make effective business decisions. I also like that it easy to change chart types mid-stream if I should decide that I want to take a different approach. Lastly, Domo's functions/calculations capabilities make it easy to map data or display standard global metrics with disparate data.

Cons

It would be nice if Domo provided more options for color coding summary data (text and/or numbers). I also appreciate more gauge options both in terms of functionality and colors.

KH
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Kabir H.

Higher Education, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Domo

Reviewed 2 years ago

I have been using it for reports for more than 3 years and it is quite easy to generate reports, download reports and share reports with colleagues. Maintenance of those reports is much easier.

Pros

It is quite easy to use, and all data in Domo are cleaned and easily accessible. Easy to share reports with colleagues.

Cons

Once the author licence was given temporarily to a colleague after that I was not able to access my own visuals and ETL.

BC
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Bryan C.

Warehousing, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Robust and Easy to Use

Reviewed 2 years ago
Pros

I really like Domo's Magic ETL feature. I feel like they have really made it very accessible and easy to understand. I also like that Domo's focus is not just displaying information, but making it actionable and using data in order to make business decisions

Cons

As with any software that is trying to make no code applications, there is more functionally if you just write your own SQL, but that makes it much less accessible to the masses. There are a few functions that are fairly easy to write in SQL, but take couple different steps in order to achieve in Domo. It is more of a minor annoyance than a real problem

DS
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Deepak S.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Domo review

Reviewed 2 years ago
Pros

Ease of use and sharing with others. Dashboard was easy to create and share with stakeholders

Cons

search dataset based on the query would make life easier, improvement new Redshift Upsert connector too

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Toni G.

Insurance, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Domo - a great data workhorse

Reviewed 2 years ago
Pros

The best thing about Domo is the people who work there! I've always had the best interactions when contacting them for help, or working with them in training or onboarding. The dashboards are really nice once you've got them setup, and it's easy to log in and view the data in the program. Mobile works pretty great too. I also really like the workbench that allows you to setup recurring uploads.

Cons

I took a weeklong training at Domo a couple years ago, and I still struggle to keep up with calculations inside the cards. I think their language could be easier to use. Also I would like to see easier and smoother filtering and searching within the dashboards.

AC
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Anil C.

Marketing and Advertising, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Data Analytics with Domo

Reviewed 2 years ago

Domo is essential tool to use for your data analytics.

Pros

Domo is essential tool to use for data and it gives you huge space to work on it.

Cons

Domo is helpful tool but they should improve the tool for.

CD
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Colin D.

Internet, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Like driving an automatic when you need a manual

Reviewed 3 years ago

We are using it as the business intelligence hub for all of our data

Pros

Clean, fast to make very simple dashboards where the data get's pulled in from a straight forward table

Cons

Very rigid with data structures. Difficult to tweak charts beyond the off the shelf offerings. Random outputs from Beast Modes. ETL is next to impossible to QC in a time effective manner.

DB
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Dexter B.

Consumer Goods, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Customer Service and Implementation Terrible but Great Product

Reviewed 4 years ago

Customer Service and Implementation Terrible but Great Product.

Pros

The product itself is great. It is easy to pick up and runs quickly and smoothly. We were able to implement it ourselves with a team of two in around 6 months and it has been extremely impactful on our business.

Cons

The customer service, implementation process has been a nightmare. We went through two different consultants for implementation and don't use anything that they built for us. We would of been better off doing it all by ourselves. Customer service doesn't get you anywhere unless you call in and escalate every ticket. We got a new account rep (our first one was great) and he never even introduced himself and to this day we don't even have a phone number to contact him.

JL
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Jorgen L.

Medical Devices, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Domo - Powerful, versatile and user friendly

Reviewed 4 years ago

Very good experience that brings a lot of value to the users. Users can be anyone from CEO and SLT teams to managers and production floor and Quality control.

Pros

The ability to get data easily from many different sources and to use data flows and SQL to adapt the data sources to effectively power cards. The card types, design and filtering and beast modes all make the result very user friendly. Dash boards and page filters add even more power for the users.

Cons

I don't really use the social communication aspects that are baked in. So therefore I don't care much about them.

SM
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Scott M.

Plastics, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wouldn't want to live without DOMO

Reviewed 4 years ago

I use DOMO everyday and believe in the power it has to communicate actionable metrics. Wouldn't want to do business without it.

Pros

Once DOMO cards are setup, DOMO is the fastest way to get virtually real time data to drive smart decision making. DOMO has the ability to be as simple or complex as the organization wants the data to be when presented. DOMO eliminates our excuse that managers don't have access to data to do their jobs. The range of data that can be accessed is incredible. Our ERP software, sales database and spreadsheets are all available. All aspects our organization have visual representation in DOMO that team members can see on workstations, video monitors or by email alerts. Portability on devices is also great.

Cons

Cost...of course. Small organizations may have a difficult time justifying the cost.

JM
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Jeff M.

Construction, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Turn data in to actionable information

Reviewed 4 years ago

As mentioned in the pro’s section, we have had several wins as a result of our use of Domo. Safety performance has improved because Domo has surface information that helps us hold our employees accountable. From the employee’s perspective, they are able to see what is expected of them and also see how they are performing to those expectations.

Pros

From loading data all the way to visualizing it, domo’s tools make the process very simple. Our business leaders now have accurate and timely information which helps them make informed decisions. We have several documented organizational improvements as a result of our Domo initiative.

Cons

Of all the software systems I have been involved in procuring, domo has the least amount of “cons”. One suggestion would be to include some type of utility to maximize the efficiency of datasets. We tend to create datasets that are probably redundant, it would be cool to have a way to know when that happens.

BS
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Brady S.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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High Value | Great Product

Reviewed 4 years ago
Pros

Domo make it very easy to work with and blend data

Cons

We are a small business so we cant get the "enterprise feature" without paying a reasonable price per user

WY
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William Y.

Online Media, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I think the constant improvements made over the years has made Domo quite god

Reviewed 4 years ago

I think it's quite good and it's constantly improving. I started using it 5 years ago and it's much improved now.

Pros

I like all the Domo connectors, being able to pull in data from multiple disparate sources and combining them into one repository has made my job so much easier. Continuing on with this, being able to store billions of rows of data in one area without having to pay for storage costs has been a huge boon for my organization. I like the Run Dataflow feature that was just added, it's been a huge lifesaver. It used to take so much time managing all the steps one by one, but now it's so much straightforward. Huge quality of life change.

Cons

I'd like more options for automation and scheduling. For example if I have a dataflow that has multiple sources, I can only have it automatically update the whole thing on the latest thing to come in. The problem is that there's a lot of variance for when the sources finish updating so sometimes it updates without getting all the data in and looks weird.

CH
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Carl H.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely vital tool for data analysis!

Reviewed 4 years ago

I've been very, very happy with what we get out Domo. It allows our small team to be able to make decisions and perform at a level that that far surpasses even that of mid to large size organizations. Domo is a powerhouse in the realm of data manipulation and analysis and I can't imagine being without it!

Pros

Everything that allows us to import or connect to data and perform data analysis. The graphs, charts and filtering tools are amazing, and the new (beta) feature to save filter sets has been an incredible time-saver, as well as giving us greater insight into different views of our data so that we are then able to take a wider range of actions and not miss some information that would've otherwise not been visible or buried within other information.

Cons

How much screen real estate is occupied by various things, leaving only a small amount of space for previewing cards. Going into full-screen has it's own limitations, so perhaps a "Theater Mode" view that minimizes unnecessary information to allow a larger view of the core content. I also do not like that its not possible to scroll left and right within card previews, requiring them to be opened to be able to do so. Finally, performance can sometimes be an issue, but I think that's more related to the enormity of data we are processing at any given moment more so than an issue with the product or the hosting servers.

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Verified reviewer

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Price, OK Service

Reviewed 6 years ago
Pros

This software is mostly easy to use. It's compatible with various sources of information, but I mostly use it to export to the universal format, Excel. Report creation is made easy and as long as you have a business intelligence group or software engineers, you should be fine working through any problems when their server has issues.

Cons

Server issues tend to happen at least once a week. Working with customer service is a huge hassle. I'm not sure if their agents are trained well enough to handle my requests. With all the down time, my team plans around not having access to reports available at least 2-3x a week for a few hours.

JD
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James D.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great program, but worth the price?

Reviewed 6 years ago

We really love how Domo does just about everything. The way it generates reports is second-to-none, but we really wish that the price point was a little bit lower.

Pros

Domo seems to have everything: you can check the statistics of your business, keep track of memberships, and the ability to check on fundraising. It was a little bit overwhelming when we first tried it out, but once we got the hang of it, we loved it!

Cons

The one big con is the price. Yes, it gives you a lot, but even for the small amount of employees we have, it can be a bit much. We have also experienced some issues due to the latest update, as a few others have, but we hope that will get fixed soon.

TO
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Tiffany O.

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything I Need All In One Place!

Reviewed 6 years ago

We use Domo to connect the data sets from several different programs into information that can be shared between them through Domo.

Pros

Domo connects the data from all of our different data sources and allows me to put it all on one dashboard page so that I don't have to flip back and forth looking for the information that I need. I love that I can share the access to these dashboards with all of my employees so that they have access to all of the up to date information that they need. I really like that I can take any of the data on a dashboard and Domo will turn it into an excel spreadsheet for me.

Cons

The customer support is a little slow. There is also an occasional lag time between when changes are made to data and when they show up on Domo. It only refreshes about every 15 minutes.