Campaign Monitor Reviews

Simple to use templates for any kind of email campaign make starting a business so much easier. I spent tons of time trying to create my own from 'free' templates but once I started messing around with apps with which I wasn't familiar it took time I didn't have. At this point in time all I want is a generic template later on I may customize.

On the template it wasn't exactly clear how to insert a logo that included a picture with text if the logo wasn't print ready.

It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

When a company pays attention to design and usability its a clear sign that they care about how well their software works. CampaignMonitor is that kinds of company. I've been using their services for nearly a decade and they never seize to amaze with the quality of their features. CampaignMonitor is very easy to use, both for creation of campaigns and for checking stats.

The price tag to check how the email design will look in different email clients. It would be nice to have this as a built in feature.

The platform is extremely easy to use and manage. The automation features provide a level of sophistication which suits most client needs.

While powerful there is a level of learning as the interface is more difficult than other platforms

Genuinely care Really quick turnaround time Product fluency Thoroughness Confidence Objectiveness

I'd have to invent something. I wish every time I picked up the phone to talk to someone in this situation it could go his smoothly.

Great interface, easy to integrate subscription box code into any template, can host a bunch of different lists and manage different business campaigns.

It's a bit expensive.

Anyone could be up and running within minutes, whether you're a pro or just getting started. Importing, then segmenting records, all the way to designing and sending emails is a cinch.

There's nothing to dislike about Campaign Monitor. It does everything we need it to and actually more than we expected. Also, the reporting is clear and easy to understand.

Campaign's outstanding feature is it's ease of use. The interface is friendly and makes sense but does not dumb things down for advanced users.

My one complaint about Campaign Monitor is that their bespoke/custom template editor has not been updated in a long time, in favor of their drag and drop editor. The drag and drop editor is great, but it's still not enough for some of my clients who need very low level control over their branding.

The UI is neat, simple and straightforward. It works like a charm. The support is great and responsive.

If we had a free plan for accounts with little usage and small lists, it would be great. Some customers and non-profits pick a competitor just because of this.

Their designer is easy to use, but yet provides great power features like dynamic parameters, draggable sections, and more. The ability to create and manage different templates for different uses is very handy. Their support is top-notch and always responsive within a couple of hours.

Their pricing is higher than other services, so it can sometimes be a hard sell to clients, especially as they add more subscribers. It can get expensive to do one-off campaigns to lots of subscribers.

The email template builder is simply the best. Campaign Monitor makes it easy to build and launch campaigns quickly.

Advanced segmentation and analytics could be improved.

I am not scientific about this, but it seems that delivery/open rates are better than when I used mailchimp. Templates are neat and customizable, but I usually just modified my premise designs. WSYWIG design works well and quickly. Personalized segmentation options are very helpful. Worldview is amazing - it is magical watching people open messages around the globe. Last, but not least, price - very affordable for my size list of less than 500. And they offer non-profit rates.

While segments are very customizable, it is not easy putting clients into these segments, has to be done manually one-by-one (there are shortcuts for adding a new contact). Would like to send test emails to multiple addresses that are clearly labeled as test!

We use .NET and there is a .NET libray you can make use of so that you can call campaign monitor API easily. You can create/update/delete subscribers with properties and you can put these properties in the email content if you'd like. There are so much more you can do with campaign monitor and it is powerful email marketing software.

I cannot think of what I don't like about campaign monitor. I really appreciate that it has wrapper libraries.

There are several companies that deliver the same service, but I have yet to see one as simple as this one. Simple is always good. Being able to design a high quality email AND to be able to setup the automation (email marketing) in a visual way

Even though it is very easy, and the templates are gorgeous, you need to have high quality images and at the right size in order to "switch" them in the templates. And even though you can get ideas for automation paths you still have to define your own.

Campaign Monitor has allowed team in Sales & Marketing department in our organization to save time creating and sending personalized outbound emails to prospective customers.

WYSIWYG features available on Campaign Monitor are hectic to configure.

Responsive design Clean, contemporary, flexible templates Handles images well Great reporting Prompt customer service Competitive pricing Agency discount

There's a little bit of a learning curve for the templates. You can create a great-looking simple email right away, but it takes practice to get fancier. Some new features aren't fully integrated - for example, overlaying a button on an image is only supported in some of their templates

The ease of setup and designing templates, as well as it's reporting.

I really have no complaints about using this software.

I've used many different email marketing tools over the years, and have seen the ups and downs of many of them. CM is one of the top programs I've had the opportunity to use. Editing and managing emails is a breeze w/ CM, and the support was there when needed (prompt as well).

If you have a good CRM this program might not be necessary, but that's not so much of a con as it is you just need to know what your personal needs are and that this software isn't the end-all solution for everyone. I don't really have any gripes about this software. A few things are different than other competitor's, like the way hours are billed, but that type of stuff doesn't take long to get used to.

Using this Application / Software is a very great choice that I have made in my career. So much useful for my career.

No cons were added to this review

You can add subscribers as you're setting up your first campaign or as a separate process. Subscribers must be part of a list that you create, although you can set up unlimited lists, which is one way to segment your usersCreating a campaign is also easy. To start, you just need a name, subject line, and an email address for the "From" field (you can set up a separate "reply to" email as well).

Campaign Monitor may lack live support and third-party integrations, but it offers a simple way to connect with your audience through email marketing, including auto-responders and a new suite of analytics.

It's very easy to upload email lists and to customize my own email campaigns. Being able to drag a CSV file into the list is such a huge QOL, and I like that Campaign Monitor has it's own templates that I can use to create my own email campaign.

I'm not sure if my company uses this feature as intended, but I'm often uploading and deleting users from the list so that we don't hit the cap. As such, lists often run into negative numbers after I delete them. This becomes a problem when I need to use a list that's a bit smaller - Campaign Monitor understandably can't send to a user list it perceives as having negative users.

Creating a visually engaging email campaign is very easy. I am able to base my design off of one of their many templates, then customize each part to match our brand. It was easy to learn how to use without needing any coding/html knowledge.

I imported many leads to my email list on Campaign Monitor and some times, it would make duplicates or not import correctly. It could also be how I am formatting, but it got frustrating when I would then have to manually go through the leads.

No pros were added to this review

No cons were added to this review

As a sales company with over 100,000 contacts in our data base, the thought of reaching such a large audience without some outside help was daunting. Campaign monitor made the process a breeze, and given the integration with SalesForce, there wasn't much more we could hope for.

I was not the person who set up our account with Campaign monitor, but I inherited a system that didn't exactly adhere to their policies, so we eventually ran into an issue with them. It would have been nice if their support team was a bit more understanding and amenable to working together. They were pretty cut and dry with policy violations.

The customer service and support are very quick to respond with a helpful solution. The templating and editing interface is powerful and purposefully limited, making for very fast creation of great looking, responsive emails. We can import our own templates when needed, however I haven't bothered doing so yet. The A/B testing and email send reporting is excellent and intuitive. Campaign Monitor has added additional automation features just in the short time I've been with them, increasing their value to me as an ESP.

Not much, really. Some additional automation features and more advanced segmentation/list splitting would be about all I'd ask for so far.

Thanks for the great review. We hope to continue to increase our value to you!