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Close
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based sales CRM for SMB and growth teams
Table of Contents
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Close - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
Close overview
Based on 164 verified user reviews
What is Close?
By industry, Close reviewers are most commonly professionals in computer software (22%). The most frequent use case for Close cited by reviewers is CRM (71% of reviewers).
What do users say about Close pricing?
Some users say Close offers good value for money, especially for its features and built-in VoIP, and they appreciate the free trial. Some reviewers find the cost high for startups, and wish for more flexible pricing options.
Starting price
per month
Alternatives
with better value for money
Do you work for Close? Manage this product listing
Close’s user interface
Close review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Close?
Users say Close streamlines sales processes with integrated calling, email, and SMS, making it easy to track all client interactions in one place. They find its automation, real-time reporting, and lead management features boost productivity and help teams stay organized, especially for outbound sales and high call volumes. Many appreciate the intuitive interface and customizable workflows. They report responsive customer support and regular feature updates.
Some mention that pricing is higher than alternatives, which can be challenging for startups or small teams. They note occasional limitations in reporting, contact management, and missing features for post-sale client retention or broader business models.
Select to learn more
Who uses Close?
Based on 164 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Close's key features
Most critical features, based on insights from Close users:
All Close features
Features rating:
Close alternatives
Close
Starting from
9
/user
Per month
EngageBay CRM
Starting from
14.99
/user
Per month
Slack
Starting from
8.75
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Close pricing
Pricing plans
Pricing details:
User opinions about Close price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Close's price and value, mention it in a positive light.
Some users say Close offers good value for money, especially given its features and built-in VoIP, and they appreciate the free trial to assess ROI before committing. Reviewers appreciate that it is reasonably priced compared to larger competitors and think it suits smaller companies or high-volume businesses well. Some reviewers find the cost higher than other CRMs, particularly for small startups or teams, and report that calling functionality can become pricey. Users think the price is justified by the benefits, but some feel further price increases would make it less competitive. Some users wish for more flexible or discounted pricing options.
, and
Close integrations (27)
Integrations rated by users
We looked at 164 user reviews to identify which products are mentioned as Close integrations and how users feel about them.
Other top integrations
Close customer support
What do users say about Close customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Close customer support.
Widespread user sentiment highlights Close's customer support as highly responsive, effective, and quick to resolve issues.
A significant portion of users appreciate the proactive, knowledgeable support staff who reach out and provide helpful, personal assistance.
A small group of reviewers mention delays or issues with customer support responsiveness and follow-up.
Support options
Training options
To see what individual users say about Close's customer support, check out the review snippets below.
“I feel so much better knowing that everything is in one place and that I can simply exchange information with my team; my customer service experience has also been excellent.”
Charles J.
Account Manager
“Close.com is just a pure pleasure to work with and the entire team here is thrilled with it.”
Tony C.
CEO
Close FAQs
Close has the following typical customers:
Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What is Close used for?
Close is a cloud-based sales CRM that unifies calling, email, SMS, meeting scheduling, pipeline management, and reporting into a single platform, accessible via web, desktop, and mobile apps for iOS and Android. Designed as a system of action rather than a system of record, it automates the logging of all calls, emails, texts, and meetings with no manual data entry, and includes a built-in AI sales agent (Chloe) that makes outbound voice calls, qualifies leads through real conversations, books meetings, and updates CRM records automatically. Targeted at founders, solo reps, small teams, and scaling B2B sales organizations, Close supports usage-based pricing for calling, SMS, and AI credits, with most teams operational within a day and no developers or consultants required. The platform offers a full communication stack: a one-click dialer, Power Dialer, Predictive Dialer, bulk email outreach with sequences and two-way sync, SMS send/receive with automated workflow steps, and meeting recording and transcription via a built-in Notetaker. Pipeline and opportunity management includes customizable stages, lead statuses, Smart Views (dynamic filterable lead and activity lists), and automated multi-step sales workflows spanning email, SMS, calls, and tasks. Custom fields, custom activities, custom objects, and no-code web forms with direct CRM routing extend the platform to use cases across real estate, SaaS/subscriptions, and physical products. Reporting dashboards cover call volume, email outcomes, and pipeline velocity. AI capabilities are native to the platform rather than bolt-on integrations. Beyond Chloe's autonomous outbound calling and qualification, the platform auto-transcribes and summarizes all calls and meetings, generates per-lead AI summaries drawing from all communication channels, queues follow-up emails based on call transcripts, enriches contact and company fields with data from LinkedIn and the web in real time, surfaces suggested next actions for stalled or at-risk deals, and supports plain-English queries about leads, pipeline, and activity via Chloe Chat. An official ChatGPT integration supports report generation, lead research, and workflow creation. Compliance coverage includes SOC 2 Type 2, GDPR, and CCPA, with built-in email sending limits and unsubscribe management. A 14-day free trial and 30-day money-back guarantee are available.
Q. Does Close support mobile devices?
Close supports the following devices:
iPhone, Android
Q. What level of support does Close offer?
Close offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum
