Simplesat Reviews

Simplesat

Simple customer satisfaction surveys for SMBs

4.75/5 (57 reviews)

Blake Freeman

Simple, powerful, and useful!

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing.

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Simplesat

Simple customer satisfaction surveys for SMBs

Scott Carroll

Simplesat review

Used daily for 2+ years
Reviewed 2019-03-19
Review Source: Capterra

What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them.

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Simplesat

Simple customer satisfaction surveys for SMBs

Stephen Moody

Excellent value, above-and-beyond customer service

Used daily for 6-12 months
Reviewed 2019-03-20
Review Source: Capterra

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jay Kilgore

Works as described and better!

Used daily for 1-2 years
Reviewed 2019-03-19
Review Source: Capterra

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

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Simplesat

Simple customer satisfaction surveys for SMBs

Steven Barclay

Fantastic for providing real-time feedback from customers

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

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Simplesat

Simple customer satisfaction surveys for SMBs

Samuel Suglio

Quality Product and Value

Used daily for 1-2 years
Reviewed 2019-03-12
Review Source: Capterra

Really good product and I would recommend.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Nice simple and cost effective

Used daily for 2+ years
Reviewed 2019-03-12
Review Source: Capterra

Great for getting end users to click and review simple and neat.

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Simplesat

Simple customer satisfaction surveys for SMBs

Nick Thao

Easy to Use

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

It is easy to use and is able to accomplish all that we need.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Very easy and effective tool

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation. With the survey embedded into each one of our customer service ticket footers, we immediately saw an increase of 250% in the amount of surveys we were receiving from customers.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jon Hudmon

Simplesat User Review

Used daily for less than 6 months
Reviewed 2019-03-26
Review Source: Capterra

The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jesse Pearson

Simple and just works

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

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Simplesat

Simple customer satisfaction surveys for SMBs

Josh Longhurst

Excellent Widgets

Used daily for 1-2 years
Reviewed 2019-03-12
Review Source: Capterra

Excellent. Allows us to display all of our support ticket feedbacks directly onto our website.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Simplesat Review

Used daily for 1-2 years
Reviewed 2019-03-12
Review Source: Capterra

We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers

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Simplesat

Simple customer satisfaction surveys for SMBs

Andrew Snook

It is Simple Stat

Used daily for 1-2 years
Reviewed 2019-03-12
Review Source: Capterra

Great product does what it is meant to and is growing all the time!

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Simplesat

Simple customer satisfaction surveys for SMBs

Joshua Peskay

SimpleSat takes getting and sharing customer feedback to a new level of ease

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing).

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Simplesat

Simple customer satisfaction surveys for SMBs

Shadi Awad

Simple & Effective

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

Simplesat

Simple customer satisfaction surveys for SMBs

Martina Badinkova

Simplesat

Used daily for 6-12 months
Reviewed 2019-07-27
Review Source: Capterra

I am very satisfied with this software, I use it every day to check positive and negative reviews, its very good to do things better

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Simplesat

Simple customer satisfaction surveys for SMBs

J.R. Kuchta

Great Survey Tool!

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Great for getting to know clients

Used daily for 6-12 months
Reviewed 2019-07-20
Review Source: Capterra

Great product for learning about your clients and getting to know their needs and expectations.

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Simplesat

Simple customer satisfaction surveys for SMBs

Michael Pfaff

Simplesat

Used daily for 1-2 years
Reviewed 2019-03-15
Review Source: Capterra

Overall has been great.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jeremy Treis

Easy to use for our customers and results in a higher click through percentage

Used daily for 6-12 months
Reviewed 2019-03-19
Review Source: Capterra

Easy to use and integrate into our services which helps with getting a higher click through percentage

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Simplesat

Simple customer satisfaction surveys for SMBs

Christi Thompson

Awesome software

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

I absolutely love Simplesat!

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Simplesat

Simple customer satisfaction surveys for SMBs

Richard Trivedi

Simple and worth the investement

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website. It is well worth the investment.

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Simplesat

Simple customer satisfaction surveys for SMBs

Derek Anderson

Great way to easily collect feedback from your clients.

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

The software was very easy to setup and use. It also made it much easier for our clients to give us feedback compared to our old survey. We have seen significant increase in client feedback.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jamie Kells

JUST WHAT WE WERE LOOKING FOR

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

WONDERFUL ANY QUESTIONS WE HAD WE RECEIVED ANSWERS RIGHT AWAY.

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Simplesat

Simple customer satisfaction surveys for SMBs

Katie Sweet

Service Delivery Manager

Used daily for 6-12 months
Reviewed 2019-03-19
Review Source: Capterra

Easily accessible with emails to our clients.

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Simplesat

Simple customer satisfaction surveys for SMBs

Charles Young

OneSchool North America

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.

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Simplesat

Simple customer satisfaction surveys for SMBs

Moe Berger

Helpful Support

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

It's a lot easier to outsource a feedback system to a third party than to do it in house.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Good Product

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly. People feel heard and that increases our customer satisfaction.

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Simplesat

Simple customer satisfaction surveys for SMBs

Chris Howard

Simple and Easy - Great Information

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

I liked how easy it is to set up and use. The clients do not mind having to hit one single button for feeding back

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Simplesat

Simple customer satisfaction surveys for SMBs

David Harris

Simplesat review

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Simple, Fast, Accurate

Used daily for less than 6 months
Reviewed 2019-03-16
Review Source: Capterra

Within 6 weeks of using Simplastat with Zendesk we were able to improve transactional CSAT from 41% to 80%, we continue to improve and provide immediate live feedback to agents via Slack.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Amazingly Amazing

Used daily for 6-12 months
Reviewed 2019-03-16
Review Source: Capterra

The ease of use of Simplesat is probably the best thing about it.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Perfect for MSP‘s

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

Improved our survey response rate. Very easy for our customers to use!

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Simplesat

Simple customer satisfaction surveys for SMBs

William Pote

Simple and Inexpensive what's not to like!

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

There support was easy to work with when we did have simple problems and overall just a pleasant product to work with and is as advertised.

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Simplesat

Simple customer satisfaction surveys for SMBs

David Hodge

Simplesat allows our customers to provide honest relevant feedback

Used daily for less than 6 months
Reviewed 2019-03-19
Review Source: Capterra

Easy to use, easy to set up. Nice simple icons and pages that promote feedback.

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Simplesat

Simple customer satisfaction surveys for SMBs

Shivanie Hariram

Simple as can be.

Used daily for free trial
Reviewed 2019-03-12
Review Source: Capterra

I like that it is user-friendly even for people who are not technologically advanced.

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Simplesat

Simple customer satisfaction surveys for SMBs

Flore Dutronc

Perfect

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

Simplesat

Simple customer satisfaction surveys for SMBs

Caroline Becherer

Amazing support that made implementation a breeze

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk.

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Simplesat

Simple customer satisfaction surveys for SMBs

Cliff Robinson III

Simple Tool for Great Results

Used daily for less than 6 months
Reviewed 2019-03-17
Review Source: Capterra

It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do.

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Simplesat

Simple customer satisfaction surveys for SMBs

Jeremy Howell

Great CSAT Solution!

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

We are getting much better feedback from our clients on our service! Our response rate on reviews has jumped up 20%

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Overall good and easy to use tool

Used daily for less than 6 months
Reviewed 2019-03-17
Review Source: Capterra

I overall like Simplesat! We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.

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Simplesat

Simple customer satisfaction surveys for SMBs

Kyle Parlane

Amazing for feedback collection and the support is outstanding

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

Have been able to identify our strong points and areas for improvement.

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Simplesat

Simple customer satisfaction surveys for SMBs

Paul Moore

Great tool for tracking csat

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

We're tracking customer satisfaction a lot better/closer now. Thanks!

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Quick and easy

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Simplesat lets us get quick responses to see what our customers think of how we resolved their trouble tickets.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Quick and Easy

Used daily for less than 6 months
Reviewed 2019-03-13
Review Source: Capterra

Very quick to setup, easy to use and see what is going on in our scores

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Simplesat

Simple customer satisfaction surveys for SMBs

Simon McMannis

Great simple product

Used daily for less than 6 months
Reviewed 2019-03-17
Review Source: Capterra

Initially rep was able to answer any questions that I had and helped me get set up for the trial.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Easy to use and delivered what we wanted

Used weekly for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful!

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Simplesat

Simple customer satisfaction surveys for SMBs

Lynn Johnson

6 month review of Simplesat

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Easily implemented in Outlook signatures, making it easy to get feedback from customers in our service based business.

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Simplesat

Simple customer satisfaction surveys for SMBs

Aaron Shonamon

Very Good Experiance

Used weekly for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

Simple and easy to use. Not a huge learning curve.

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Simplesat

Simple customer satisfaction surveys for SMBs

Doug Stowell

Simplesat

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

The ease of use and ability to integrate into our ticketing software.

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Simplesat

Simple customer satisfaction surveys for SMBs

Kate McQuade

Easy

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

Easy to customize and use. Stats are readily accessible.

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Simplesat

Simple customer satisfaction surveys for SMBs

mehdy ibouri

My review

Used weekly for 6-12 months
Reviewed 2019-03-19
Review Source: Capterra

Simplesat

Simple customer satisfaction surveys for SMBs

Martin Eden

Simple

Used daily for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

Simple to use and for Customers to respond to

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Simplesat

Simple customer satisfaction surveys for SMBs

Joshua Goodman

Has potential however not a mature product yet

Used occasionally for free trial
Reviewed 2019-03-13
Review Source: Capterra

I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

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Simplesat

Simple customer satisfaction surveys for SMBs

Anonymous

Easy to use

Used weekly for less than 6 months
Reviewed 2019-03-12
Review Source: Capterra

It has let us track our customer experience much better than anything we have used in the past.

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Simplesat

Simple customer satisfaction surveys for SMBs

Ethan Zailai

Excellent eye catching survey

Used monthly for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email

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Simplesat

Simple customer satisfaction surveys for SMBs