It really is an outstanding piece of software at a great price with a super power none other (that I know of) offer and that is the ability to run multiple domains as separate entities.
First of all, customer service has been fantastic. It's also great how it can work together with a number of third-party software when needed.
Their customer service is among the best online. I know the reps by name and they are playful and helpful.
It's occasionally buggy with our RSS feed. Also, the reporting sucks, as it's a whole day before analytics appear after an email send.
Sadly, Drip is totally underwhelming and getting involved was a big mistake.
For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result.