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Front
5
203
4
58
3
13
2
7
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Table of Contents
Front - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Front overview
Based on 288 verified user reviews
What is Front?
Reviews for Front come from a wide variety of industries, including computer software (14% of reviewers), information technology and services (8%), and marketing and advertising (7%). The most frequent use case for Front cited by reviewers is email management (62% of reviewers).
What do users say about Front pricing?
Some reviewers feel Front is expensive, especially for small teams, and they report frustration with minimum user requirements, upfront annual payments, and sudden price increases. Some users say value improves for larger companies, but reviewers indicate limited feature access at lower tiers reduces perceived value for money.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Email Management
User Interface
Team Collaboration
Message Reply Management
High and unpredictable pricing structure
Front’s user interface
Front review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.4
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about Front?
Reviewers appreciate Front for its strong team email management and collaboration features, allowing them to assign, tag, and comment on messages, share drafts, and keep all communication channels—email, chat, SMS, and social media—in one place. They say it helps teams work efficiently, ensures accountability, and prevents messages from slipping through the cracks, especially in customer support environments.
Users think Front is easy to use and offers an intuitive interface, though some mention a learning curve and desire more customization. They report that pricing can be high, especially for smaller teams, and some features are locked behind expensive plans.
Select to learn more
Who uses Front?
Based on 288 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Front's key features
Most critical features, based on insights from Front users:
All Front features
Features rating:
Front alternatives
Front
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Front pricing
Pricing plans
Pricing details:
User opinions about Front price and value
Value for money rating:
Of 32 reviews that provide robust commentary on Front's price and value, mention it in a positive light.
Some reviewers feel Front is expensive, especially for small teams or individual users, and say that necessary features are often locked behind higher-tier plans, making the overall cost less justifiable. They report frustration with minimum user requirements, upfront annual payments, lack of free trials, and sudden price increases. Some users say the value improves for larger companies, and they appreciate the platform’s benefits when integrated into a digital workflow. Reviewers indicate that while the software itself is effective, the pricing structure and limited feature access at lower tiers reduce its perceived value for money.
, and
Front integrations (82)
Integrations rated by users
We looked at 288 user reviews to identify which products are mentioned as Front integrations and how users feel about them.
Integration rating: 4.0 (4)
“Permette di consultare e creare note veloci direttamente dalla barra laterale della posta.”
Freweini T.
segretaria
Integration rating: 5.0 (4)
Integration rating: 4.3 (3)
“Dev Team Environment and Ticketing System”
Jenis R.
IT Admin
Integration rating: 4.0 (3)
“Part of GWS integration”
Jenis R.
IT Admin
Integration rating: 4.0 (2)
“Essencial no meu dia a dia ja que meus clientes vem dessa fonte”
Glaucieni M.
Gerente Geral
Integration rating: 5.0 (2)
“Dev Tech Team Comms and Quick Chat responses”
Jenis R.
IT Admin
Front customer support
What do users say about Front customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Front customer support.
Widespread user sentiment highlights Front's customer support as responsive, helpful, and quick to resolve issues.
A minority of users report slow response times and unsatisfactory experiences with Front's support staff.
Support options
Training options
To see what individual users say about Front's customer support, check out the review snippets below.
“Setup and notifications are simple and customer service is responsive and helpful.”
Kelly K.
Business Support
“Customers require to be engaged 24/7 to retain them.”
Dennis C.
Medical Laboratory Technologist
Front FAQs
Front has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. What is Front used for?
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth
Q. Does Front support mobile devices?
Front supports the following devices:
Android, iPad, iPhone
Q. What level of support does Front offer?
Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
