iTouchVision Consumer Goods Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision Consumer Goods

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iTouchVision Consumer Goods overview

iTouch Vision CRM for Consumer Goods is a multi-channel application designed for the consumer goods industry to manage their complaints and recalls.

CRM for Consumer Goods helps Fast Moving Consumer Goods (FMCG) companies manage relationships across the entire demand chain. Marketing, sales and customer service applications are fully integrated, and are designed to manage the various complex interactions and relationships between resellers, distributors and their customers, and the end consumer. We support the following FMCG segments

• Food, beverage, and tobacco
• Over-the-counter pharmaceuticals
• health and beauty aids
• Household goods, Consumer media, Appliances and electronics

Our Consumer Goods platform is an issue resolution and Product lifecycle customer service solution that enables consumer goods companies to manage products, complaints handling and resolutions.

With iTouch Vision CRM for Consumer Goods, manufacturers can do the following:

• Reduce costs through the integration of customer- facing and back-office business processes.
• Record issues and resolve them. Pass detailed product issues back the factory line. and Issue gift cards

Our Consumer Goods platform is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and fully Web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.

Our complete consumer response, call center, and field service solutions critical to the success of customer service professionals.

Pricing

Starting from
£89.98/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
iTouchVision Consumer Goods screenshot: Contact_centre

iTouchVision Consumer Goods reviews

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iTouchVision Consumer Goods pricing

Starting from
£89.98/month
Pricing options
Free trial
Subscription
View Pricing Plans

£89.98per user / month

iTouchVision Consumer Goods features

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Additional information for iTouchVision Consumer Goods

Key features of iTouchVision Consumer Goods

  • Customer Contact
  • Gift Cards
  • Service Desk
  • Master Data Management
  • Products Management
  • Analytics
  • Fully integrated Cloud CRM.
  • Full Roles based access control
  • Customer portal access to allow customers to raise SR's
  • iTouch Vision CRM can be integrated into any system
  • iTouch Vision CRM is designed for non-IT People
  • Secure access via 256 Bit SSL encryption
  • Dashboard reporting to allow a management views
  • End-to-end process management. A complete workflow solution
  • 24 hour support.
View All Features