iTouch Vision CRM for Consumer Goods is a multi-channel application designed for the consumer goods industry to manage their complaints and recalls.
CRM for Consumer Goods helps Fast Moving Consumer Goods (FMCG) companies manage relationships across the entire demand chain. Marketing, sales and customer service applications are fully integrated, and are designed to manage the various complex interactions and relationships between resellers, distributors and their customers, and the end consumer. We support the following FMCG segments
• Food, beverage, and tobacco
• Over-the-counter pharmaceuticals
• health and beauty aids
• Household goods, Consumer media, Appliances and electronics
Our Consumer Goods platform is an issue resolution and Product lifecycle customer service solution that enables consumer goods companies to manage products, complaints handling and resolutions.
With iTouch Vision CRM for Consumer Goods, manufacturers can do the following:
• Reduce costs through the integration of customer- facing and back-office business processes.
• Record issues and resolve them. Pass detailed product issues back the factory line. and Issue gift cards
Our Consumer Goods platform is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and fully Web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.
Our complete consumer response, call center, and field service solutions critical to the success of customer service professionals.