iTouchVision Consumer Goods Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision Consumer Goods

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iTouchVision Consumer Goods overview

What is iTouchVision Consumer Goods?

iTouch Vision CRM for Consumer Goods is a multi-channel application designed for the consumer goods industry to manage their complaints and recalls.

CRM for Consumer Goods helps Fast Moving Consumer Goods (FMCG) companies manage relationships across the entire demand chain. Marketing, sales and customer service applications are fully integrated, and are designed to manage the various complex interactions and relationships between resellers, distributors and their customers, and the end consumer. We support the following FMCG segments

• Food, beverage, and tobacco
• Over-the-counter pharmaceuticals
• health and beauty aids
• Household goods, Consumer media, Appliances and electronics

Our Consumer Goods platform is an issue resolution and Product lifecycle customer service solution that enables consumer goods companies to manage products, complaints handling and resolutions.

With iTouch Vision CRM for Consumer Goods, manufacturers can do the following:

• Reduce costs through the integration of customer- facing and back-office business processes.
• Record issues and resolve them. Pass detailed product issues back the factory line. and Issue gift cards

Our Consumer Goods platform is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and fully Web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.

Our complete consumer response, call center, and field service solutions critical to the success of customer service professionals.

Pricing

Starting from
£89.98/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
iTouchVision Consumer Goods screenshot: Contact_centre

iTouchVision Consumer Goods reviews

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iTouchVision Consumer Goods pricing

Starting from
£89.98/month
Pricing options
Subscription
Free trial
View Pricing Plans

£89.98per user / month

iTouchVision Consumer Goods features

Multi-Channel Communication

API (228 other apps)
Activity Dashboard (125 other apps)
Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Chat (207 other apps)
Customizable Branding (132 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (107 other apps)
Monitoring (113 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (158 other apps)
Workflow Management (87 other apps)

Additional information for iTouchVision Consumer Goods

Key features of iTouchVision Consumer Goods

  • 24 hour support.
  • Analytics
  • Customer Contact
  • Customer portal access to allow customers to raise SR's
  • Dashboard reporting to allow a management views
  • End-to-end process management. A complete workflow solution
  • Full Roles based access control
  • Fully integrated Cloud CRM.
  • Gift Cards
  • Master Data Management
  • Products Management
  • Secure access via 256 Bit SSL encryption
  • Service Desk
  • iTouch Vision CRM can be integrated into any system
  • iTouch Vision CRM is designed for non-IT People
View All Features