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Zendesk AI
5
5
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk AI is AI that puts humans first.
Table of Contents
Zendesk AI - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zendesk AI overview
What is Zendesk AI?
Zendesk AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle complex interactions. Agents also benefit from Zendesk's intelligent AI assistant, which offers response suggestions and actions based on business policies, enabling them to resolve situations faster. Generative AI replies allow agents to add a personalized touch with text expansion and tone shift, while full context behind every interaction empowers them to know what customers want and how they feel before the conversation starts.
Zendesk AI automates workflows to route interactions, generate content on the fly, and suggest new pre-canned responses. The solution also offers enterprise-grade security and privacy, with an Advanced Data Privacy and Protection add-on providing the highest level of safeguards. Zendesk AI is pre-trained for a variety of industries, including financial services, insurance, IT, HR, travel, hospitality, retail, software, and media and entertainment.
Zendesk AI’s user interface
Zendesk AI reviews
Overall rating
4.6
/5
8
Positive reviews
75
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.75/10
5
4
3
2
1
5
3
0
0
0
Zendesk AI's key features
Most critical features, based on insights from Zendesk AI users:
All Zendesk AI features
Features rating:
Zendesk AI alternatives
Zendesk AI
Starting from
50
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tidio
Starting from
24.17
Per month
Zendesk AI pricing
Value for money rating:
Starting from
50
/user
Per month
User opinions about Zendesk AI price and value
Value for money rating:
Zendesk AI integrations (61)
Integrations rated by users
We looked at 8 user reviews to identify which products are mentioned as Zendesk AI integrations and how users feel about them.
Integration rating: 2.0 (1)
“Everything is complicated and it will take time, always. Celonis is not fast and flexible.”
Stephan M.
Head of Customer Service
Integration rating: 4.0 (1)
“Para conectar mi campaña de Meta. y asi poder captar leads”
“We use Zapier to connect our boards and automate some of our projects.”
Ezequiel G.
Administrador de empresas
Integration rating: 4.0 (1)
“Links to meetings added to the notes”
Matthew L.
Teacher
Other top integrations
Zendesk AI support options
Typical customers
Platforms supported
Support options
Training options
Zendesk AI FAQs
Q. Does Zendesk AI support mobile devices?
Zendesk AI supports the following devices:
Android, iPhone, iPad
Q. What level of support does Zendesk AI offer?
Zendesk AI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat