AireContact Pricing, Features, Reviews & Comparison of Alternatives

AireContact

Multi-channel call centre software

5.0/5 (1 review)

AireContact overview

AireContact is a cloud-based contact centre that enables agents and supervisors to manage customer interactions coming from multiple channels - such as phone, email, SMS and social - from a single platform. The app includes a number of typical telephony, inbound/ outbound call centre, and ACD features, such as routing, transfer, queuing and call back. AireContact also includes a number of supervisor tools for performance monitoring.

The agent desktop in AireContact collects all interactions from all channels and consolidates them into a blended (universal) queue. These interactions are then prioritised and assigned according to pre-configured rules. Calls can be routed based on a variety of factors, such as idle time, area code, longest waiting time, or based on agent skill sets. The desktop includes an embedded VoIP soft phone, with regular and toll-free numbers.

AireContact also offers a number of additional telephony features for use during calls, such as the ability to play audio files, click-to-call from within any document or application, a touch tone pad, hold, mute and conference calling. For supervisors, the app provides quality assurance tools such as the ability to listen to agents, whisper to agents, and join in on calls. You can also record calls, schedule callbacks, delegate tasks and get a real-time view of all current interactions.
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Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
AireContact screenshot: Managing we chat interactions in AireContactAireContact screenshot: Telephony features in AireContactAireContact screenshot: The SimplyManage product from AireContact

AireContact reviews

Excellent
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Very good
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Average
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Value for money
Features
Ease of use
Customer support
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Abraham Gillinta

AireContact Increased our Agent Productivity by 83%

Reviewed 2015-06-06
Review Source: Capterra

AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents. increased our agent productivity by

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AireContact pricing

Pricing options
Subscription
View Pricing Plans

Plans for businesses of all sizes.

All plans include an embedded soft phone, live metrics, dashboard view, agent interaction reports, and workflow optimisation.

No set up fees and training is included.

Contact AireContact for a quote.

AireContact features

Chat
Monitoring
Multi-Channel Communication

API (147 other apps)
Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
CRM Integration (63 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Knowledge Base (90 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (78 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Additional information for AireContact

Key features of AireContact

  • Embedded SIP VoIP
  • Regular & toll-free numbers
  • Inbound & outbound calling
  • Agent transfer
  • Conference calls
  • Click to call
  • Web chat
  • Fax and email import
  • Voice mail
  • Social feeds
  • Blended (universal) queue
  • Multiple routing options
  • Idle time routing
  • Skill based routing
  • Area code routing
  • Quality monitoring
  • Call recording & archiving
  • Real-time current interactions
  • Callback scheduling & handling
  • Reporting tools
View All Features

Benefits

Multichannel ACD functionalities: Includes call routing, queuing, announcements during waiting, call distribution among agents, and real-time performance data.

Multiple agent routing options: Choose your preferred routing strategy, such as idle time routing, skill based routing, lingered waiting time, agent based, and area code routing.

Multiple telephony options: Features include hold, mute, ad-hoc call recording, play files, click to call, attended/ blind transfer, VoIP calls, and toll-free numbers.

Multi-channel communications: Track and manage interactions from web chat, email, fax, voice mail, SMS, and social media.

Supervisor tools: Monitor agent performance with quality assurance tools, call recording, archived recording, current interaction views, abandoned interactions, callback scheduling and delegated interactions.