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AireContact
Multi-channel call centre software
Last updated: May 2017
AireContact has the following pricing plans:
Starting from: $85.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of AireContact?
AireContact has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does AireContact support?
AireContact supports the following languages:
English
Q. Does AireContact offer an API?
No, AireContact does not have an API available.
Q. What level of support does AireContact offer?
AireContact offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base
AireContact is a cloud-based contact centre that enables agents and supervisors to manage customer interactions coming from multiple channels - such as phone, email, SMS and social - from a single platform. The app includes a number of typical telephony, inbound/ outbound call centre, and ACD features, such as routing, transfer, queuing and call back. AireContact also includes a number of supervisor tools for performance monitoring.
Typical customers
Platforms supported
Support options
Training options
Starting from
85
Per month
Starting from
No pricing info
Value for money
No reviews
Starting from
85
Per month
Value for money contenders
Functionality
No reviews
Total features
26
3 categories
Functionality contenders
Overall Rating
5.0
/5
1
Positive reviews
100
%
1
0
0
0
0
Overall rating contenders
Abraham G.
Review source
Share this review:
AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents. increased our agent productivity by
No pros were added to this review
No cons were added to this review