AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents. increased our agent productivity by
Plans for businesses of all sizes.
All plans include an embedded soft phone, live metrics, dashboard view, agent interaction reports, and workflow optimisation.
No set up fees and training is included.
Contact AireContact for a quote.