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AireContact Logo

Multi-channel call centre software

Last updated: May 2017

AireContact Pricing, Features, Reviews and Alternatives

AireContact FAQs

Q. What type of pricing plans does AireContact offer?

AireContact has the following pricing plans:
Starting from: $85.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of AireContact?

AireContact has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does AireContact support?

AireContact supports the following languages:
English


Q. Does AireContact offer an API?

No, AireContact does not have an API available.


Q. What level of support does AireContact offer?

AireContact offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

AireContact product overview

Price starts from

85

Per month

What is AireContact?

AireContact is a cloud-based contact centre that enables agents and supervisors to manage customer interactions coming from multiple channels - such as phone, email, SMS and social - from a single platform. The app includes a number of typical telephony, inbound/ outbound call centre, and ACD features, such as routing, transfer, queuing and call back. AireContact also includes a number of supervisor tools for performance monitoring.

Key benefits of using AireContact

  • Multichannel ACD functionalities: Includes call routing, queuing, announcements during waiting, call distribution among agents, and real-time performance data.

  • Multiple agent routing options: Choose your preferred routing strategy, such as idle time routing, skill based routing, lingered waiting time, agent based, and area code routing.

  • Multiple telephony options: Features include hold, mute, ad-hoc call recording, play files, click to call, attended/ blind transfer, VoIP calls, and toll-free numbers.

  • Multi-channel communications: Track and manage interactions from web chat, email, fax, voice mail, SMS, and social media.

  • Supervisor tools: Monitor agent performance with quality assurance tools, call recording, archived recording, current interaction views, abandoned interactions, callback scheduling and delegated interactions.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Live Online
    Webinars
    Documentation

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    Starting from

    85

    Per month

    Free plan
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    Pricing range

    Starting from

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    No pricing info

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
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    Customer support
    Why am I seeing this?

    AireContact pricing information

    Value for money

    ic-pricetag

    No reviews

    Starting from

    85

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AireContact features

    Functionality

    ic-pricetag

    No reviews

    Total features

    26

    3 categories

    Most valued features by users

    Reporting/Analytics
    Chat/Messaging
    Multi-Channel Communication
    Alerts/Escalation
    Monitoring
    Automatic Call Distribution
    Blended Call Center
    Call Center Management

    Functionality contenders

    AireContact users reviews

    Overall Rating

    5.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

    AG
    AvatarImg

    Abraham G.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    AireContact Increased our Agent Productivity by 83%

    Reviewed 9 years ago

    AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents. increased our agent productivity by

    Pros

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    Cons

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