e-ServiceSuite Pricing, Features, Reviews & Comparison of Alternatives

e-ServiceSuite

Help Desk, Service Management, Enterprise Solution

3.0/5 (1 review)

e-ServiceSuite overview

What is e-ServiceSuite?

ITSM/BSM Service Suite including:

Incident Management
Request Fulfillment
Problem Management
Change Management
Service Level Management
Configuration Management (CMDB)
Knowledge Management
Capacity Management
Availability Management
Service Catalog
Release & Deployment Management
Financial Management
Service Portfolio Management
Service Evaluation (Survey) Management
Approval Management

Event Driven Notifications
Business Time Driven Escalations

Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs. Enhanced ability to meet internal IT controls and regulatory guidelines.

Web 2.0 solution "powered by Mendix Agility Suite", designed to maximize collaboration, communication, knowledge and issue management. Powerful workflow template driven processes that are easily administered and deployed

Pricing

Starting from
$59/month
Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Dutch, French, German and 3 other languages, Italian, Japanese, Thai
e-ServiceSuite screenshot: selfserviceService Level  ManagementKnowledge Managemente-ServiceSuite Employee Portale-ServiceSuite Inventory Management

e-ServiceSuite reviews

Excellent
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Very good
0
Average
1

Poor
0
Terrible
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Value for money
Features
Ease of use
Customer support
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e-ServiceSuite pricing

Starting from
$59/month
Pricing options
One time license
Subscription
Free trial
View Pricing Plans

On-Premise - Cloud Hosted (SaaS) or Hybrid (combination)
Special pricing on-premise, includes 100 user licenses

e-ServiceSuite features

API

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Chat (209 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (136 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for e-ServiceSuite

Key features of e-ServiceSuite

  • On-Premise Suite Application
  • Enterprise-class SaaS on-demand solutions
  • Built-in e-Chat functionality
  • ITIL Compliant
  • Construction (Safety) Management
  • Training scheduling and compliance
  • LDAP Integration
  • Document Management
  • Comprehensive Configuration Management (CMDB)
  • IT Service Management Suite Application (ITSM)
  • Mobility integrated (phones/tablets, etc.)
  • Incident/Problem/Change Management
  • Staff training and performance monitoring
  • Multi-tenant capable
  • Integrated Google Maps
  • Sales Force Automation (SFA)
  • Built-in Barcode integration
  • e-Visualization (CI/Assets)
View All Features

Benefits

e-ServiceSuite is a highly scalable Enterprise 3.0 solution designed to maximize collaboration, communication, knowledge and issue management. Our solutions are powerful workflow template driven processes that are easily administered and deployed.

Enterprise-class SaaS on-demand solutions that offer significantly lower total cost of ownership (TCO) when compared to other on-site solutions.