What is Scopedesk?HelpDeskSaaS is built to support processes on both sides of the help desk. Team members with the appropriate access permissions can monitor the entire service support functionality from the browser of any web connected computer. On the other side, both internal and external customers can browse the online knowledge base, submit a request or check the status of their open requests.
HelpDeskSaaS provides online help desk software without dedicated resources. It can be used as a simple or sophisticated web based solution, depending on business needs. HelpDeskSaaS offers a robust, multi-featured help desk software application in a form of SaaS that will grow with an organization. It combines help desk functions into one collaborative package intended for use in web B2B or B2C environment. The main features include:
- Support ticket management with integrated knowledge base
- Self-Service Portal allows companies to provide self-service capabilities to customers for service and support processes
- Help desk tasks automation
- Customized e-mail notifications
- Interactive reporting
- Multilingual support: Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt).