Scopedesk Pricing, Features, Reviews & Comparison of Alternatives

Scopedesk

Customer support ticketing management solution

  0 reviews

Scopedesk overview

What is Scopedesk?

HelpDeskSaaS is built to support processes on both sides of the help desk. Team members with the appropriate access permissions can monitor the entire service support functionality from the browser of any web connected computer. On the other side, both internal and external customers can browse the online knowledge base, submit a request or check the status of their open requests.
HelpDeskSaaS provides online help desk software without dedicated resources. It can be used as a simple or sophisticated web based solution, depending on business needs. HelpDeskSaaS offers a robust, multi-featured help desk software application in a form of SaaS that will grow with an organization. It combines help desk functions into one collaborative package intended for use in web B2B or B2C environment. The main features include:
- Support ticket management with integrated knowledge base
- Self-Service Portal allows companies to provide self-service capabilities to customers for service and support processes
- Help desk tasks automation
- Customized e-mail notifications
- Interactive reporting
- Multilingual support: Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt).

Pricing

Starting from
$19/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, French, German, Portuguese, Spanish

Scopedesk reviews

There are currently no reviews of Scopedesk.
 

Scopedesk pricing

Starting from
$19/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Available in four different plans:
- Starter - USD 19.00/month (3 Support users, 3 Ticket queues),
- Team - USD 34.00/month (6 Support users, 6 Ticket queues),
- Premium - USD 55.00/month (10 Support users, 10 Ticket queues), and
- Business - USD 89.00/month (20 Support users, 20 Ticket queues)

Scopedesk features

API
Support Ticket Management

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Chat (209 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Additional information for Scopedesk

Key features of Scopedesk

  • Automation and Escalations
  • Built-in Time Tracking
  • Custom Form Fields
  • Multilingual
  • Report Builder
  • Ticket History
  • Ticket Management
View All Features

Benefits

Zero infrastructure.
Secure database hosting.
Fair, upfront licensing policy.
Always up to date.
No contract needed.
Permanent support.
Access from anywhere.
Time to run.
No administration complexity.