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Logicalware

Customer communication management

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Logicalware Pricing, Features, Reviews and Alternatives

Logicalware product overview

What is Logicalware?

Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.

Key benefits of using Logicalware

Speed up customer response time across multiple channels
Manage and track all communications in a single ticket
Increase agent productivity, lower overheads
Automate & streamline processes
In depth performance tracking & management of agents
Identify trends and improve problem areas
UK-based tech support
Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation

“MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of sorting emails manually every day, this is done automatically. We should have considered MailManager years ago.” Maplin Electronics

“MailManager has enabled our email processing time to be cut by 50%” Brightside Group (Insurance)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Webinars
Live Online
Documentation

Logicalware pricing information

Value for money

4.0

/5

2

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Logicalware features

Functionality

4.0

/5

2
Total Features21 4 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Live Chat
Alerts / Escalation
Email Management
Self Service Portal
Real-Time Chat

Functionality contenders

Logicalware users reviews

Overall rating

5.0

/5

2

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

17 02 15

Reviewed 7 years ago

We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers’ enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently. In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.

Pros

* Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service. * Free 30 day trial

Cons

I wish I had all day to praise this company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Service & Cooperation

Reviewed 5 years ago

Your service is excellent Appointments are fulfilled You can move in the good wishes of the customer Regards Ewald

Pros

user friendliness

Cons

no criticism

Logicalware FAQs and common questions

Logicalware has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Logicalware has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Logicalware supports the following languages:
English


Yes, Logicalware has an API available for use.


Logicalware offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

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