Logicalware Pricing, Features, Reviews & Comparison of Alternatives

Logicalware

Customer communication management

5.0/5 (2 reviews)

Logicalware overview

Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.

MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service.

Smart, Efficient Email Management

MailManager email management ticketing system gives you everything you need to automatically route, prioritise and respond to inbound customer emails quickly and consistently. Track, measure and improve team performance with powerful administrative controls and in depth reporting tools, giving you valuable insight into your customer service across multiple channels.

Multi-channel Customer Service for your Multi-channel Customers

Your customers want to contact you via their channel of choice at a time that suits them. MailManager enables you to offer a true multi-channel, social customer experience, with all Facebook and Twitter posts integrated in a single view of the entire customer communication.

Deliver a personalised customer service with live Chat

Live chat is the ultimate convenience tool for your customers and is the fastest and most personal way for you to connect directly with them when it really matters - in real-time, as they’re making their purchase decisions on your website.

Track, Measure and Improve your Customer Service

MailManager’s online reporting tools provide you the insight into customer satisfaction and agent performance, giving you the opportunity to take action and improve customer service. From a company overview to the performance of individual agents, our extensive range of built in reports will let you assess performance levels. If you can’t find quite the report you need, then simply contact us and we can work with you to develop one-off or ongoing customised reports.

Providing you with peace of mind with our security

Keeping your business protected at all times is our number one priority. Our solution has been meticulously designed to safeguard your data, your customers’ data and your customers’ interactions at all times. We maintain appropriate administrative, physical and technical procedures to safeguard the security, confidentiality and integrity of your data. You retain ownership of all your data and we guarantee we will never sell, release or share any of your data to any third party. We use Amazon Web Services.

Cloud-based customer service solution

Step into the Cloud and discover our cloud-based support solution. There’s no software to install or maintain and MailManager can be accessed from any permissible desktop computer or mobile device. The system is accessed via a browser and your unique URL and login. Being cloud-based also means your managers and administrators can keep track of customer service agents and activity remotely. And whenever we release a new upgrade, you can rest in the knowledge that your version is always the most up to date.
www.logicalware.com

Pricing

Starting from
£39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Logicalware screenshot: Social Media IntegrationLogicalware screenshot: Automated enquiry managementLogicalware screenshot: Branded HTML TemplatesLogicalware screenshot: Smart, Efficient Email ManagementLogicalware screenshot: Powerful Administrative Controls

Logicalware reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  5.0
  5.0
Andy Moore

17 02 15

Reviewed 2015-02-17
Review Source: GetApp

We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers’ enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently. In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy. * Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service. * Free 30 day trial

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Ewald van Dolderen

Service & Cooperation

Used weekly for 2+ years
Reviewed 2016-11-17
Review Source: Capterra

Your service is excellent Appointments are fulfilled You can move in the good wishes of the customer Regards Ewalduser friendliness

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Logicalware pricing

Starting from
£39/month
Pricing options
Free trial
Subscription
View Pricing Plans

Packages with pricing per agent plus options for tailored set-up, integration and customisation support. Please contact us for a consultation and tailored quote.

Logicalware features

API
Chat

Activity Dashboard (81 other apps)
Automatic Notifications (80 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (72 other apps)
Email Integration (73 other apps)
Instant Messaging (84 other apps)
Knowledge Base (99 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (92 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (70 other apps)
Third Party Integration (96 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Additional information for Logicalware

Key features of Logicalware

  • Multi Channel Customer Support
  • Built-in & Customised Reporting
  • Email, Twitter, Facebook & Live Chat customer support
  • Knowledge Base
  • Multi-Brand Support with Linked Accounts
  • Automated email filtering to agents/depts
  • API for systems integration
  • HTML Email Template Branding
  • Customisable System & Set-up
  • Cloud-Based Solution (SaaS)
  • Spam Assessor Security
  • IP Lockdown (if required)
  • Credit Card Masking
  • Data Protection UK Certification
  • 30 Day Free Trial & Consultation
  • No Credit Card Needed for Trial
  • UK Based Service & Support
  • Consultation, Training, Integration & Customisation Services
  • Multi-Lingual content
  • Client Case Studies incl. GoSkippy, Ryanair, Maplin
View All Features

Benefits

Speed up customer response time across multiple channels
Manage and track all communications in a single ticket
Increase agent productivity, lower overheads
Automate & streamline processes
In depth performance tracking & management of agents
Identify trends and improve problem areas
UK-based tech support
Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation

“MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of sorting emails manually every day, this is done automatically. We should have considered MailManager years ago.” Maplin Electronics

“MailManager has enabled our email processing time to be cut by 50%” Brightside Group (Insurance)