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Logicalware Pricing, Features, Reviews and Alternatives
Logicalware FAQs
Logicalware product overview
What is Logicalware?
Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.
Key benefits of using Logicalware
Manage and track all communications in a single ticket
Increase agent productivity, lower overheads
Automate & streamline processes
In depth performance tracking & management of agents
Identify trends and improve problem areas
UK-based tech support
Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation
“MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of sorting emails manually every day, this is done automatically. We should have considered MailManager years ago.” Maplin Electronics
“MailManager has enabled our email processing time to be cut by 50%” Brightside Group (Insurance)
Typical customers
Platforms supported
Support options
Training options
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Logicalware pricing information
Logicalware features
Functionality
4.0
/5
2
Total features
21
4 categories
Most valued features by users
Functionality contenders
Logicalware users reviews
Overall Rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
2
0
0
0
0
Overall rating contenders
Andy M.
11-50 employees
Review source
Share this review:
We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers’ enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently. In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.
* Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service. * Free 30 day trial
I wish I had all day to praise this company!
Ewald v.
Insurance, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
Your service is excellent Appointments are fulfilled You can move in the good wishes of the customer Regards Ewald
user friendliness
no criticism
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