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NeoAssist

(0)

A modular platform for omnichannel service

NeoAssist - 2025 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is NeoAssist?

NeoAssist is a modular, omnichannel customer care solution that makes it possible to use chatbots with natural language processing technology, create workflows, organize the distribution of tasks, and monitor the response times and resolution of calls using metrics and alerts.

The platform also provides specific modules for a team to provide support on various channels, such as WhatsApp, Instagram, and Facebook, with the option to view the timeline of each client and segment their calls according to the demand and the urgency level. NeoAssist provides an email manager to control messages and automatically answer them from an intelligent database. Available in Portuguese for the Brazilian market.

Starting from

No pricing info

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NeoAssist's features

Appointment Management

(0)

Archiving & Retention

(0)

Automatic Call Distribution

(0)

Call Center Management

(0)

Call Routing

(0)

Communication Management

(0)

Computer Telephony Integration

(0)

Customer Communication

(0)

Customer Complaint Tracking

(0)

Customer Database

(0)

Customer Engagement

(0)

Customer History

(0)

Customer Support

(0)

Email Management

(0)

Feedback Management

(0)

Incident Management

(0)

Interaction Tracking

(0)

IVR

(0)

Knowledge Base Management

(0)

Live Chat

(0)

Multi-Channel Communication

(0)

Multi-Channel Data Collection

(0)

On-Demand Recording

(0)

Onboarding

(0)

Performance Metrics

(0)

Queue Management

(0)

Real-time Consumer-facing Chat

(0)

Reporting/Analytics

(0)

Routing

(0)

Self Service Portal

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Usage Tracking/Analytics

(0)

VoIP Connection

(0)

Workflow Management

(0)

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NeoAssist

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Free trial

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Ease of Use

Features

Value for Money

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Tidio

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HubSpot Service Hub

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Birdeye

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Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

NeoAssist support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Training options

Live Online

In Person

NeoAssist FAQs

Q. Who are the typical users of NeoAssist?

NeoAssist has the following typical customers:
Mid Size Business, Small Business

These products have better value for money

Q. What languages does NeoAssist support?

NeoAssist supports the following languages:
Portuguese

Q. Does NeoAssist offer an API?

No, NeoAssist does not have an API available.

Q. What level of support does NeoAssist offer?

NeoAssist offers the following support options:
Chat

Related categories

Customer Support

Customer Communications Management

Customer Satisfaction