App comparison

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NeoAssist Logo

A modular platform for omnichannel service

NeoAssist Alternatives & Competitors

Top 3 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
NeoAssist logo

35

179

37

features in common

35

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

NeoAssist logo

NeoAssist user ratings

Functionality

Unique features

  • Customer Communication

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Web-based help desk so customer service agents

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Features

Total

LiveAgent logo
NeoAssist logo

36

188

37

features in common

36

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

NeoAssist logo

NeoAssist user ratings

Functionality

Unique features

  • Appointment Management

    N/A

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

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Features

Total

Bitrix24 logo
NeoAssist logo

34

452

37

features in common

34

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(937)

Top features

  • Quotes/Estimates

    5.0

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

NeoAssist logo

NeoAssist user ratings

Functionality

Unique features

  • Customer Communication

    N/A

  • Incident Management

    N/A

  • Survey/Poll Management

    N/A

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
NeoAssist logo

31

112

37

features in common

31

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

NeoAssist logo

NeoAssist user ratings

Functionality

Unique features

  • Onboarding

    N/A

  • Usage Tracking/Analytics

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Customer service software for businesses of all sizes

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Features

Total

Zoho Desk logo
NeoAssist logo

32

158

37

features in common

32

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

NeoAssist logo

NeoAssist user ratings

Functionality

Unique features

  • Incident Management

    N/A

  • On-Demand Recording

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.