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ngDesk

Ticket management for customer service and support teams

ngDesk Alternatives

How do ngDesk alternatives compare?

LiveAgent and Gorgias stand out as its top competitors based on similarity, popularity and user reviews. When comparing ngDesk to its top 100 alternatives, Ada has the highest rating, with Voiso as the runner-up, and ngDesk ranking 64th place. Zendesk has the most reviews with a total of 2,523, while ngDesk has 11. Users say Acquire tops the list for value for money followed by Voiso, while ngDesk comes in 14th. Users also say Voiso and Movidesk are the easiest to use, while ngDesk takes 57th place.


How do I choose the best ngDesk alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to ngDesk?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

LiveAgent

4.7
(986)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.1

4.8

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

24

119

31

features in common

24

features in common

LiveAgent's unique features

  • Automated Scheduling

  • Email Templates

  • File Management

  • URL Customization

ngDesk's unique features

  • Document Storage

  • Secure Data Storage

  • Task Tracking

  • HIPAA Compliance

Gorgias

4.6
(19)

Help desk and customer service solution

Features

Total

12

36

31

features in common

12

features in common

Gorgias' unique features

  • Email Templates

  • Order Tracking

  • Analytics

  • Request Assignment

ngDesk's unique features

  • Search Functionality

  • Self Service Portal

  • Multiple User Accounts

  • Single Sign On

Avochato

4.7
(128)

SMS texting and live chat for sales, support & ops teams

Pricing

Starting from

$99/month

Value for money

4.6

0.2

4.8

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

6

17

31

features in common

6

features in common

Avochato's unique features

  • Template Management

  • SMS Integration

  • Assignment Management

  • Contact History

ngDesk's unique features

  • Workflow Management

  • Knowledge Base Management

  • Multiple User Accounts

  • Status Tracking

elevio

4.6
(27)

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.6

0.2

4.8

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

12

48

31

features in common

12

features in common

elevio's unique features

  • RSS Feeds

  • Website Integration

  • Help Desk Integration

  • Employee Onboarding

ngDesk's unique features

  • Search Functionality

  • Social Media Integration

  • Multi-Channel Communication

  • Status Tracking

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.7

4.8

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

20

97

31

features in common

20

features in common

Salesforce Service Cloud's unique features

  • Caller ID

  • Contact History

  • Custom Forms

  • Drag & Drop Interface

ngDesk's unique features

  • Surveys & Feedback

  • Document Storage

  • Task Tracking

  • Auto-Responders

Zendesk

4.4
(2,523)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.7

4.8

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

25

98

31

features in common

25

features in common

Zendesk's unique features

  • Automatic Backup

  • Monitoring

  • Multiple Format Support

  • Caller ID

ngDesk's unique features

  • Document Storage

  • Secure Data Storage

  • Engagement Analytics

  • Search Functionality

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.2

4.8

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

14

99

31

features in common

14

features in common

User.com's unique features

  • Event Triggered Actions

  • Lead Assignment

  • Website Integration

  • Automatic Notifications

ngDesk's unique features

  • Status Tracking

  • Surveys & Feedback

  • Collaboration Tools

  • Social Media Integration

Genesys Cloud

4.1
(106)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.9

4.8

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

9

66

31

features in common

9

features in common

Genesys Cloud's unique features

  • Multi-Channel Management

  • Performance Management

  • Real Time Data

  • Computer Telephony Integration

ngDesk's unique features

  • Rules-Based Workflow

  • Secure Data Storage

  • Task Tracking

  • Knowledge Base Management

EngageBay

4.6
(67)

Integrated sales & marketing software for growing teams

Pricing

Starting from

$9.99/month

Value for money

4.8
4.8

What users say about EngageBay's value for money

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

6

37

31

features in common

6

features in common

EngageBay's unique features

  • Conversion Tracking

  • Customer Segmentation

  • Data Synchronization

  • Email Templates

ngDesk's unique features

  • Support Ticket Management

  • HIPAA Compliance

  • Multi-Channel Communication

  • Single Sign On

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

Features

Total

8

22

31

features in common

8

features in common

HelpOnClick's unique features

  • Request Routing

  • Web Traffic Reporting

  • Lead Capture

  • Archiving & Retention

ngDesk's unique features

  • Rules-Based Workflow

  • Secure Data Storage

  • Task Tracking

  • Multi-Channel Communication

Zoho Desk

4.5
(1,644)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.3

4.8

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

21

95

31

features in common

21

features in common

Zoho Desk's unique features

  • Multi-Location

  • Computer Telephony Integration

  • Loyalty Program

  • Data Import

ngDesk's unique features

  • Task Tracking

  • Document Storage

  • Engagement Analytics

  • HIPAA Compliance

LiveChat

4.6
(1,105)

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.3

4.8

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

16

66

31

features in common

16

features in common

LiveChat's unique features

  • Charting

  • Tagging

  • Two-Factor Authentication

  • Goal Setting / Tracking

ngDesk's unique features

  • Multiple User Accounts

  • Status Tracking

  • Workflow Management

  • Collaboration Tools

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Pricing

Starting from

$21/month

Value for money

4.7

0.1

4.8

What users say about LiveHelpNow's value for money

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

12

71

31

features in common

12

features in common

LiveHelpNow's unique features

  • Ratings & Reviews

  • Reporting & Statistics

  • Feedback Collection

  • @mentions

ngDesk's unique features

  • Secure Data Storage

  • Single Sign On

  • Multiple User Accounts

  • Social Media Integration

Kayako

4.0
(156)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

1.0

4.8

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

18

64

31

features in common

18

features in common

Kayako's unique features

  • Web Forms

  • WYSIWYG Editor

  • Lead Assignment

  • Permission Management

ngDesk's unique features

  • Secure Data Storage

  • Third Party Integration

  • Alerts / Escalation

  • Task Tracking

HubSpot Service Hub

4.4
(111)

Cloud-based customer service solution for firms of all sizes

Pricing

Starting from

$0/month

Value for money

4.2

0.6

4.8

What users say about HubSpot Service Hub's value for money

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Total

12

34

31

features in common

12

features in common

HubSpot Service Hub's unique features

  • Email Templates

  • Goal Setting / Tracking

  • Appointment Management

  • Reporting & Statistics

ngDesk's unique features

  • Search Functionality

  • Self Service Portal

  • Multiple User Accounts

  • Single Sign On

Bitrix24

4.0
(449)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.6

4.8

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

16

90

31

features in common

16

features in common

Bitrix24's unique features

  • Biometrics

  • Offline Access

  • Progress Tracking

  • Client Management

ngDesk's unique features

  • Multiple User Accounts

  • Single Sign On

  • Surveys & Feedback

  • Auto-Responders

Front

4.5
(201)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.6

4.8

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

13

42

31

features in common

13

features in common

Front's unique features

  • Communication Management

  • Contact Management

  • Full Text Search

  • SMS Integration

ngDesk's unique features

  • Status Tracking

  • Surveys & Feedback

  • Custom Fields

  • Self Service Portal

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

12

38

31

features in common

12

features in common

CommBox's unique features

  • Customer Segmentation

  • Feedback Collection

  • Template Management

  • 360 Degree Feedback

ngDesk's unique features

  • Rules-Based Workflow

  • Secure Data Storage

  • Knowledge Base Management

  • Single Sign On

Chatfuel

4.4
(16)

Build your bot now, no coding required.

Features

Total

7

22

31

features in common

7

features in common

Chatfuel's unique features

  • Promotions Management

  • Tagging

  • Communication Management

  • Accounting Management

ngDesk's unique features

  • HIPAA Compliance

  • Multi-Channel Communication

  • Support Ticket Tracking

  • Filtered Views

Smartsupp Live Chat

4.7
(244)

Smartsupp is Free Live Chat with visitor recording

Pricing

Starting from

$0/month

Value for money

4.5

0.3

4.8

What users say about Smartsupp Live Chat's value for money

Awesome experience overall and well worth the cost.

MD

Matthew D.

Great price (although they have uploaded a little :-) ).

FM

Fernando M.

Total

6

21

31

features in common

6

features in common

Smartsupp Live Chat's unique features

  • Real Time Analytics

  • Visitor Tracking

  • Website Integration

  • Question Library

ngDesk's unique features

  • Workflow Management

  • Multi-Channel Communication

  • Rules-Based Workflow

  • Status Tracking

Pricing

Starting from

$29.99/month

Value for money

4.5

0.3

4.8

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Total

2

6

31

features in common

2

features in common

HappyFox Chat's unique features

  • Feedback Collection

  • Automatic Notifications

  • Website Integration

  • Real Time Reporting

ngDesk's unique features

  • Surveys & Feedback

  • Forms Management

  • Knowledge Base Management

  • Self Service Portal

Comm100 Live Chat

4.7
(100)

Free Live Chat Software with Unlimited Agents and Chats

Pricing

Starting from

$29/month

Value for money

4.5

0.3

4.8

What users say about Comm100 Live Chat's value for money

Great Company-Great Service- Very cost effective.

RC

Russell C.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

AR

Anonymous Reviewer

Total

20

76

31

features in common

20

features in common

Comm100 Live Chat's unique features

  • Drag & Drop Interface

  • Customizable Questions

  • File Transfer

  • Issue Management

ngDesk's unique features

  • Secure Data Storage

  • Custom Fields

  • Support Ticket Tracking

  • Alerts / Escalation

Bold360

4.4
(26)

AI-powered customer engagement platform

Pricing

Value for money

4.6

0.2

4.8

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Total

16

59

31

features in common

16

features in common

Bold360's unique features

  • Contact History

  • Password Management

  • SMS Integration

  • Help Desk Management

ngDesk's unique features

  • Multiple User Accounts

  • Status Tracking

  • Workflow Management

  • Collaboration Tools

Acquire

5.0
(19)

Multi-channel Customer Communication Platform

Features

Total

4

14

31

features in common

4

features in common

Acquire's unique features

  • Visual Analytics

  • SSL Security

  • A/B Testing

  • Data Visualization

ngDesk's unique features

  • Third Party Integration

  • Knowledge Base Management

  • Multiple User Accounts

  • Social Media Integration

Ada

5.0
(4)

Ada is an easy to use customer support automation platform.

Features

Total

5

20

31

features in common

5

features in common

Ada's unique features

  • Multimedia Support

  • SMS Marketing Managment

  • Text to Speech

  • Multi-Channel Marketing

ngDesk's unique features

  • Support Ticket Management

  • Knowledge Base Management

  • Multiple User Accounts

  • Status Tracking

ProProfs Chat

4.8
(47)

Live chat software for websites

Pricing

Starting from

$9/month

Value for money

4.7

0.1

4.8

What users say about ProProfs Chat's value for money

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.

dh

david h.

Total

5

16

31

features in common

5

features in common

ProProfs Chat's unique features

  • Reporting & Statistics

  • Real Time Monitoring

  • Callback Scheduling

  • Customizable Templates

ngDesk's unique features

  • Support Ticket Management

  • HIPAA Compliance

  • Multi-Channel Communication

  • Single Sign On

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

Features

Total

11

35

31

features in common

11

features in common

BOTNATION AI's unique features

  • Keyword Tracking

  • Performance Testing

  • Push Notifications

  • A/B Testing

ngDesk's unique features

  • Rules-Based Workflow

  • Secure Data Storage

  • Workflow Management

  • Knowledge Base Management

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

Features

Total

10

37

31

features in common

10

features in common

Heyday's unique features

  • Lead Capture

  • Multi-Language

  • Order Tracking

  • Widgets

ngDesk's unique features

  • Multiple User Accounts

  • Secure Data Storage

  • Support Ticket Management

  • HIPAA Compliance

HelpCrunch

4.8
(171)

Customer Communication tool for Support, Marketing & Sales

Pricing

Starting from

$15/month

Value for money

4.8
4.8

What users say about HelpCrunch's value for money

Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Shahid K.

Easy to set up and cost-effective. In addition to an amazing support system to help you with any flows that may arise.

JH

Jorge H.

Total

12

68

31