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ngDesk

Ticket management for customer service and support teams

(1)

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ngDesk Reviews

Overall rating

4.5

/5

12

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10

Reviews by rating

Pros and cons

All our customers are very happy with our turn around time and that increased number of customers and their trust in us. Being a ticketing platform initially its growing as a complete CRM.
It's completely free which is amazing and the website says it continues to be free.
Undoubtedly, it's an easy to access ticketing tool. Impressed with its smooth navigation which is user friendly.
Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
Every week or day we have a new problem. Also the support is very bad.
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12 reviews

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