Nice Chat Pricing, Features, Reviews & Comparison of Alternatives

Nice Chat

eCommerce oriented online live chat solution for website

5.0/5 (1 review)

Nice Chat overview

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management & third party integrations. Targeting eCommerce solutions exclusively, Nice Chat is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.

Nice Chat gathers all the needed data of store visitors in real time. Sales team members just need to monitor the client's behavior at the site, analyze traffic sources and browser data to be able to select appropriate options for guaranteeing successful deals.

Create several sales scenarios and automate them with the help of Nice Chat. Chat invitation, quick replies templates, identification of needs forms, product demonstration - these and other features will not only increase your sales but also make the process quick and structured.

Users can use Nice Chat to create a unified ecosystem by integrating with the eCommerce store, CRM and analytics system. For the implementation users have a clear API and the number of available integrations with popular marketing tools


Starting from
Pricing options
Value for money
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Business size



United States, Australia, Canada, Europe, United Kingdom

Supported languages

English, Russian
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Nice Chat reviews


Very good
Value for money
Ease of use
Customer support
Mihail Lysenko

The nicest chat that I used

Used daily for less than 6 months
Reviewed 2017-07-28
Review Source: Capterra

Lead generations, saving the time and money on call-center, active sales when our salesmen can invite site visitors to the chat and sell during the conversationIn my opinion, it's perfect chat for online stores - integrates with CRM and e-commerce engine and help my team to sell through chat. The leads amount increased by 24% after 1 month of usage. I recommend everyone to use this chat.

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Nice Chat pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Forever Free Plan
After trial period ends users can continue using Free Plan with limited functionality.

Business Plan
All features are available for this plan including up to 10 000 products for selling, unlimited websites, and many more.

Enterprise Plan
For large companies we offer unlimited features and extended support.

Contact Nice Chat for a price quote.

Nice Chat features

Instant Messaging
Knowledge Base
Reporting & Statistics
Third Party Integration

Activity Dashboard (81 other apps)
Automatic Notifications (81 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (73 other apps)
Email Integration (74 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Additional information for Nice Chat

Key features of Nice Chat

  • White Label Branding
  • Proactive Invitations
  • Shortcut Messages
  • Offline Form
  • Transfers / Routing
  • Knowledge Database
  • Persistent Chat
  • Geo Targeting
View All Features


Nice.Chat saves customers' and agents' time on making a purchase with sell-in-chat option in 3 steps:

1. Target precisely with UTM tags to see how the customers got to the store.
2. Engage them into a conversation.
3. Qualify the customers with custom forms.
4. Suggest a product.
5. Checkout via chat.