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On-demand attended & unattended remote support software
Splashtop SOS Pricing, Features, Reviews and Alternatives
Splashtop SOS product overview
Key benefits of using Splashtop SOS
+ ACCESS WITH SESSION CODE
Access end users’ Windows and Mac computers with a simple 9-digit session code for on-demand support.
+ SUPPORT MOBILE DEVICES
Remotely view your customers’ iOS (11 or later) and Android (5 or later) phones and tablets to resolve issues quickly. Remotely access and control Samsung, LG and Lenovo devices and Android devices running Android 8 or later, such as Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony and ZTE.
+ UNATTENDED REMOTE ACCESS & CONTROL
Get unattended, anytime remote access into Windows, Mac, and Linux computers. Use the computer remotely just as if you were sitting in front of it. Available in SOS+10 and SOS Unlimited
+ FILE TRANSFER
Transfer files quickly thanks to our fast and secure connections. You can drag-and-drop files between computers and also transfer files without starting a remote session!
+ REMOTE REBOOT
Reboot the remote computer from your Splashtop app or web console. Choose Normal or Safe Mode reboot.
+ TWO USERS INTO ONE COMPUTER
Two members of a team can remotely access a computer at the same time. Requires 2 technician licenses.
+ CHAT
Chat with the user at the remote computer while in a session or outside a session.
+ SESSION RECORDING
Record remote access sessions. Use the Screen Recording button in your remote access window to start and stop recording. All recordings are saved to your local computer.
+ SHARE MY DESKTOP
Broadcast your Windows desktop in view-only mode via a simple web link that can be viewed in almost any web browser. No app download or plug-in required.
+ CUSTOM BRANDING
Customize the SOS app that your customers download with your own logo, color, instructions, and company name.
+ HIGH PERFORMANCE
Splashtop SOS uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality and fast connections.
+ USER MANAGEMENT
Invite users and set their roles and access permissions
+ VIEW ONLY MODE
Select “View Only” in the session toolbar during a remote access session to only view activity on the computer but not remotely control it.
+ ELEVATE TO ADMIN
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC and perform all the admin-level operations.
+ INTEGRATION WITH TICKETING & ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, Zendesk, Spiceworks Help Desk, and Jira. Get easy access to starting an SOS session.
+ DEPLOY & MANAGE BITDEFENDER ANTIVIRUS
Purchase, deploy and manage Bitdefender Antimalware Security Tools on your managed Windows computers from within Splashtop SOS+10 or SOS Unlimited (not available in standard SOS). View protection status, last scan time, threat count, and more. Low monthly pricing.
+ POWERFUL ADD-ON TO MDM/EMM SOLUTIONS
If you use MDM or EMM solutions such as AirWatch, XenMobile, MobileIron, MaaS360, etc., use SOS to view and control your users’ mobile devices in real-time for support or training.
Typical customers
Platforms supported
Support options
Training options
Splashtop SOS pricing information
Value for money
4.8
/5
50
Starting from
17
Per month
Pricing options
Value for money contenders
Splashtop SOS features
Functionality
4.7
/5
50
Total features
31
1 categories
Most valued features by users
Functionality contenders
Splashtop SOS users reviews
Overall Rating
4.8
/5
50
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
42
7
0
1
0
TL
Todd L.
HF
Heidi F.
TL
Todd L.
Brian C.
Brian C.
CA
Clint A.
Overall rating contenders
Matt H.
President
Information Technology and Services, 1-10 employees
Review source
Transcript
Matt: Hi, my name is Matt. I'm the president of our IT company. I would give Splashtop a five based off...
Miguel T.
Verified reviewer
Higher Education, 51-200 employees
Used weekly for less than 6 months
Review source
Share this review:
During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.
Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.
Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.
Hi Miguel, Thank you for the rating and review. Our goal is to provide the simplest and fastest remote access and remote support solution at an extremely affordable price. A good news to share with you that we do support Linux. Here's the link for your reference: https://www.splashtop.com/downloads#sos If you need any further assistance, please contact us at customer-success@splashtop.com. Our entire team is at your disposal. Sincerely, Antonia Wang Splashtop Customer Success team
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for 6-12 months
Review source
Share this review:
We've tried several products over the past few years and they we either missing important features or were priced too high. Splashtop SOS resolved this for us by offering a full feature set at a reasonable price. We've been able to support non-managed clients which has resulted in an additional revenue stream. Our overall experience with Splashtop SOS has been great!
- Easy to use / deploy for on-demand support customers. - Customers with little to no technical skills can quickly launch the app. - Contains all the features needed to remote support and resolve technical issues. - Allows us to support "on-demand" clients that are not under contract. - Software has a mobile app that allows us to resolve phone issues for the client.
We have been using this software for over a year without issue. There is a lighter version included with our RMM tool that lacks a few of the features. However, upon learning about the SOS version, it includes the full feature set we need.
Ramy E.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Great software that helped us improve our service and support quality. Easy for customers and techs to use
Very east to install and lunch. Fast connection with no delay. Full control on device. Chat box with customer. Join session with code. Access mobile devices as well.
Chat history disappear after restart. It doesnt reconnect automatically after restart. Admin console can be upgraded to include more reports
Scott S.
Printing, 11-50 employees
Review source
Share this review:
My overall experience with their free trial was not a good one. Not easy to use and support was not very helpful. Also just installing the software did not remove everything. But I found out where to do that from others online not the Splashtop people.
I can't say there was anything I liked about this software. The software was not easy to use and came with a few hicupps.
This software I installed the trial and had issues with it from the start. I tried support and it took a while for them to get back to me so I eventually went on to another software that turned out great.
Mark F.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Very positive experience. I use it very frequently and rely on it for my business. Never needed tech support but business support has been excellent.
Splashtop Business aka Splashtop SOS does exactly what it says it will. Supported our entire community during lockdown and enabled free licenses. So easy to get users to sos.spalshtop.com with an autodownload and no install, just run it (unless you're a Mac user but thats Macs over zealous, hard to fathom security locks).
does lack the ability to get a transcript which would be useful, unless I missed it somehere in the UI.
Splashtop SOS FAQs and common questions
Q. What type of pricing plans does Splashtop SOS offer?
Splashtop SOS has the following pricing plans:
Starting from: $17.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Splashtop SOS?
Splashtop SOS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Splashtop SOS support?
Splashtop SOS supports the following languages:
Chinese (Simplified), English, French, German, Italian, Portuguese, Spanish
Q. Does Splashtop SOS support mobile devices?
Splashtop SOS supports the following devices:
Android, iPad, iPhone
Q. Does Splashtop SOS offer an API?
Yes, Splashtop SOS has an API available for use.
Q. What other apps does Splashtop SOS integrate with?
Splashtop SOS integrates with the following applications:
Freshservice, Jira, Spiceworks, Freshdesk, Splashtop Remote Support, ServiceNow, Autotask PSA, Zendesk
Q. What level of support does Splashtop SOS offer?
Splashtop SOS offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
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