Simplesat Pricing

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials

Currently they do not have a Hubspot integration

Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...

Read more

I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.

Cost and Support Provided. By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. [SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.

Sometimes there's small little bugs/error on lauching new features

Thank you so much for your kind words, Ethan. We really appreciate you taking the time to share your experience with us. We are always on the lookout for comments from our clients, keep them coming and you know how to reach us! We look forward to helping you out more in the future.

Great tracking of surveys and overall scores.

Wish it had more third-party integration like to Brightgauge would be nice.

Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

There is nothing negative that we find worh mentioning.

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

Very easy to set up and get running Support was amazing to work with when I ran into issues Cost is very affordable

Nothing major, but I know features that are being worked on like Bright Gauge Integration and ability to edit reviews

Thank you so much for this feedback, Jeremy! Great to know that your response rate has increased. We're happy to say that BrightGauge integration is now available and the ability to edit the rating value is now possible! You can read more about this here: Integrating Simplesat surveys with BrightGauge: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Change the rating or the team member associated with the response: https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response

Easy to use Good dashboards Good price/money value

A bit too simple sometimes... more functionality would be appreciated for the future.

Thank you for this candid feedback! We'd love to know more about the specific features and functionalities that you're looking for. Any insights that you can provide is greatly appreciated. Thank you again and really look forward to learning from you.

1. Simple to setup and get going 2. Pricing was very competitive and simple in the MSP CSAT market 3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that) 4. It works

1. Nothing really 2. occasionally it doesn't recognize the right tech so that's a bit wacky but

This tool is a great value, is simple to use and set up and does what it needs to do to get the job done.

The dashboard/portal could use some work. I'd prefer to be able to sort the data by company and have better reporting.