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Simplesat

4.8
(61)

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Simple and fun customer satisfaction surveys for SMBs.

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(4)

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Simplesat Pricing

Pricing overview

Value for money rating

4.8

/5

61

Price starts from

119

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

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What users say

Pricing was very competitive and simple in the MSP CSAT market. Simplesat knows what it is and only does that.
It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

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Reviewers who mentioned pricing said:

SM
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Stephen M.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent value, above-and-beyond customer service

Reviewed 5 years ago

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Pros

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Vendor response

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

SS
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Samuel S.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality Product and Value

Reviewed 5 years ago

Really good product and I would recommend.

Pros

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Vendor response

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

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Jesse P.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple and just works

Reviewed 5 years ago
Pros

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

Cons

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Vendor response

Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

JK
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J.R. K.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Survey Tool!

Reviewed 5 years ago

We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.

Pros

Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials

Cons

Currently they do not have a Hubspot integration

Vendor response

Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again

BF
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Blake F.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, powerful, and useful!

Reviewed 5 years ago

As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing.

Pros

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...

Cons

I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.

EC
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Ethan C.

Consumer Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Alternative for NPS Survey, Zendesk Add-On Module

Reviewed 4 years ago
Pros

Cost and Support Provided. By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. [SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.

Cons

Sometimes there's small little bugs/error on lauching new features

Vendor response

Thank you so much for your kind words, Ethan. We really appreciate you taking the time to share your experience with us. We are always on the lookout for comments from our clients, keep them coming and you know how to reach us! We look forward to helping you out more in the future.

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice simple and cost effective

Reviewed 5 years ago

Great for getting end users to click and review simple and neat.

Pros

Great tracking of surveys and overall scores.

Cons

Wish it had more third-party integration like to Brightgauge would be nice.

Vendor response

Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

JT
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Juraj T.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding survey tool that is fun to use

Reviewed 3 years ago
Pros

- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

Cons

There is nothing negative that we find worh mentioning.

Vendor response

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

JH
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Jeremy H.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great CSAT Solution!

Reviewed 5 years ago

We are getting much better feedback from our clients on our service! Our response rate on reviews has jumped up 20%

Pros

Very easy to set up and get running Support was amazing to work with when I ran into issues Cost is very affordable

Cons

Nothing major, but I know features that are being worked on like Bright Gauge Integration and ability to edit reviews

Vendor response

Thank you so much for this feedback, Jeremy! Great to know that your response rate has increased. We're happy to say that BrightGauge integration is now available and the ability to edit the rating value is now possible! You can read more about this here: Integrating Simplesat surveys with BrightGauge: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Change the rating or the team member associated with the response: https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response

AR
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Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall good and easy to use tool

Reviewed 5 years ago

I overall like Simplesat! We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.

Pros

Easy to use Good dashboards Good price/money value

Cons

A bit too simple sometimes... more functionality would be appreciated for the future.

Vendor response

Thank you for this candid feedback! We'd love to know more about the specific features and functionalities that you're looking for. Any insights that you can provide is greatly appreciated. Thank you again and really look forward to learning from you.

WP
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William P.

Computer & Network Security, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and Inexpensive what's not to like!

Reviewed 5 years ago

There support was easy to work with when we did have simple problems and overall just a pleasant product to work with and is as advertised.

Pros

1. Simple to setup and get going 2. Pricing was very competitive and simple in the MSP CSAT market 3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that) 4. It works

Cons

1. Nothing really 2. occasionally it doesn't recognize the right tech so that's a bit wacky but

CR
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Cliff R.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Tool for Great Results

Reviewed 5 years ago

It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do.

Pros

This tool is a great value, is simple to use and set up and does what it needs to do to get the job done.

Cons

The dashboard/portal could use some work. I'd prefer to be able to sort the data by company and have better reporting.