Segment Reviews

Segment

Customer data hub

4.52/5 (23 reviews)

Christopher Salvato

Great software to remove the burden of countless API integrations

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Saved a ton of dev timeIt takes the burden off of our own teams to manage a slew of API integrations. This saves us a ton in developer costs in time, and makes it very easy to vet new tools for our analytics and marketing stacks.

Read the full review


Segment

Customer data hub

Fayssal JILANI

Segment is a great tool, if you can afford it then you should start using it right now.

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

Always happy to recommend segment ! A great tool.The last tool to integrate with various apps. Write once and integrate infinitely. Time saving is worthless and make your app load much faster.

Read the full review


Segment

Customer data hub

Anonymous

Must have software

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Not sure how one can manage app and web tracking without Segment. It quickly enables you to track millions of events and funnel it to the appropriate tools like advertising, analytics, salesforce ... without engineering power

Read the full review


Segment

Customer data hub

Srinivas Reddy

Segment Data collection

Used daily for 2+ years
Reviewed 2018-10-24
Review Source: Capterra

Very good and solve the key pain point very well3rd party integration is very good , ease of use and whole ecosystem

Read the full review


Segment

Customer data hub

Barry Huang

Lifesaver for growth & marketing tech stack

Used daily for 6-12 months
Reviewed 2018-05-18
Review Source: Capterra

- Implement tracking once, automatically and consistently send data to all downstream destinations - Hundreds of integrations (and, with the recent Zapier integration, millions of possible combinations) - Easy to understand pricing

Read the full review


Segment

Customer data hub

Christopher Chang

really great, simple analytics platform

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

Extreme flexibility with data. because segment is just a loudspeaker for your event tracking and analytics, it can be piped to any other platform. the problem with vertically integrated analytics tools is that they create a walled garden for your data. Segment prevents your data from being hoarded by allowing you to directly pipe it into your own data warehouse, for no extra cost.

Read the full review


Segment

Customer data hub

Onur Polat

Segment.io

Used daily for 6-12 months
Reviewed 2016-12-03
Review Source: GetApp

Segment.io is a customer data hub collecting data from various SaaS tools. You could also integrate Google Analytics and other web analytics tools. It could be also used over Google Tag Manager.Easy to get all customer together. Enables to get to own your data in raw format Accessible via BI Tools like Tableau

Read the full review


Segment

Customer data hub

Anonymous

Dynamic and simple Data integration

Used daily for 6-12 months
Reviewed 2018-12-05
Review Source: Capterra

Segment is an amazing tool for gathering and data integration among different data sources and consumers. It allows to for easy setting up between multiple platforms with little to no code needed Good and comprehensive documentation.

Read the full review


Segment

Customer data hub

Jonathan Simcoe

Segment is in incredibly powerful tool that allows you to stitch your analytics together seamlessly.

Used other for 1-2 years
Reviewed 2018-07-19
Review Source: Capterra

Segment allowed us to bring together all of our website analytics into one central, easy-to-manage place.Segment creates a central hub for all of your analytics calls for any website or app. Instead of having to manually configure tons of analytics JavaScript libraries that all step on each other, Segment brings them all together to one place, with one central API for your customer and analytics data.

Read the full review


Segment

Customer data hub

Anonymous

Get your data synced to all your other SaaS tools

Used monthly for 2+ years
Reviewed 2018-02-23
Review Source: Capterra

Simple data syncingIt's an invisible product that you don't interface with often, but it gets your data from one software synced to all the other ones including custom data points. Basically it's the easiest way to sync data from multiple apps and your own product/website.

Read the full review


Segment

Customer data hub

Anonymous

User Analytics ... look no further

Used weekly for 1-2 years
Reviewed 2018-11-27
Review Source: Capterra

This tool is like none other and is AMAZING...if you are struggling with what analytic tool to use...use this one to implement your events and then skip the data off to any tool with dev involvement. SWEET!!!

Read the full review


Segment

Customer data hub

Simon van Kesteren

The ultimate events and analytics connector tool

Used weekly for 1-2 years
Reviewed 2018-12-19
Review Source: Capterra

A good alternative to googles free tag manager. It’s a great hub to connect all your tooling with each other and manage events and other analytics.

Read the full review


Segment

Customer data hub

Fernando Hamasaki de Amorim

Segment.io for collect data

Used daily for less than 6 months
Reviewed 2017-12-15
Review Source: Capterra

Centralise analytics data, both sent by client and server sides of my applications, in a unique data store. Our data science analysts can consume and work on that data easily.

Read the full review


Segment

Customer data hub

Anonymous

Overall, works as advertised. But expensive.

Used weekly for 6-12 months
Reviewed 2018-03-19
Review Source: Capterra

Easy to set up, saves developer time from installing 30 different libraries and maintaining those libraries.

Read the full review


Segment

Customer data hub

Anonymous

I love the simplicity and functionality of Segment

Used monthly for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

Segment has some of the strongest and most useful lists of integrations for any SaaS product. Hooking all sorts of data sources into one javascript implementation and then to channel it into your selected analytics system is an oversimplified explanation of what makes this product great.

Read the full review


Segment

Customer data hub

Filip Tepper

All the analytics in one place

Used monthly for 1-2 years
Reviewed 2018-02-16
Review Source: Capterra

I love the concept of Segment - write data once, funnel it to multiple places for any type of analytics you might imagine. Works seamlessly. Very stable and reliable platform.

Read the full review


Segment

Customer data hub

Milan Stanojevic

A real game changer

Reviewed 2015-12-17
Review Source: GetApp

Introducing Segment in our business is a real game changer. We can easily outsource super complicated aspects of our business to the myriad services Segment connects us to.Easy to setup, great customer support, excellent choice of services, simply amazing.

Read the full review


Segment

Customer data hub

Or Poran

Data loss and bad customer support

Reviewed 2016-04-04
Review Source: GetApp

At first it sounds great, one stop shop for all you analytics needs. What they don't tell you is: 1. Segment API is far less reliable than any of the underlying analytics tools. I've never had any data loss with mixpanel, since I switched to segment I had 3 severe data loss incidents, one was a segment server failure, one was a result of Segment's API and the 3rd is still under investigation. 2. It's literally impossible to get proper support for urgent issues. no matter how much I emphasize the urgency, they'll send 1 reply a day, with the most useless information and ask the same basic questions over and over and over again. Reduce the amount of code that handles analytics and tracking No real alternative

Read the full review


Segment

Customer data hub

Steve Eakin

Analytics plus science

Used monthly for 6-12 months
Reviewed 2018-04-05
Review Source: Capterra

It lets you track a ton of metrics, and identifies users across their lifecycle. You can actually track real metrics.

Read the full review


Segment

Customer data hub

Adam Ruhland

Makes things easier

Used monthly for 6-12 months
Reviewed 2018-10-12
Review Source: Capterra

We use segment to pipe all our tracking codes to our marketing site, it works well and keeps the code clean.

Read the full review


Segment

Customer data hub

Paul Smith

Makes tracking a breeze.

Used monthly for less than 6 months
Reviewed 2017-12-05
Review Source: Capterra

Love the fact that you can both identify your users and easily tigger events across platforms, with one common format/schema!

Read the full review


Segment

Customer data hub

Loralee Hutton

Rating only

Reviewed 2015-09-10
Review Source: GetApp


Segment

Customer data hub

Thierry Maillet

Rating only

Reviewed 2016-12-07
Review Source: GetApp

Rating breakdown

Value for money
Customer support


Segment

Customer data hub