Nimble Features

Nimble

Contact management & social relationship software

4.37/5 (1,514 reviews)

Nimble Feature Summary

  • Automatic contact import
  • Sales pipeline monitoring & reporting
  • Task assignment
  • Calendar & event scheduler
  • Daily "today" page
  • Rules engine
  • Reminders
  • Keyword search
  • Contact history & "last contacted" tool
  • Categorization
  • Combined-channel inbox
  • Integrations
  • Smart contacts app

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Calendar Sync with Google
Categorization
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Data Visualization
Desktop Notifications
Drag & Drop Interface
Email Integration
Email Templates
Email Tracking
Event Calendar
Event Scheduling
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Distribution
Lead Management
Lead Nurturing
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Tagging
Task Management
Third Party Integration
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Calendar Sync with Google
Categorization
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Data Visualization
Desktop Notifications
Drag & Drop Interface
Email Integration
Email Templates
Email Tracking
Event Calendar
Event Scheduling
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Distribution
Lead Management
Lead Nurturing
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Tagging
Task Management
Third Party Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Calendar Sync with Google
Categorization
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Data Visualization
Desktop Notifications
Drag & Drop Interface
Email Integration
Email Templates
Email Tracking
Event Calendar
Event Scheduling
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Distribution
Lead Management
Lead Nurturing
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Tagging
Task Management
Third Party Integration
Widgets
Workflow Management
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Mobile apps

iOS App


403 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


157 reviews

Nimble Feature Reviews

25 reviewers had the following to say about Nimble's features:

Anonymous
(Education Management company, 1001-5000 employees)

Great for customer tracking/follow up

2020-05-14

Customer tracking, customer outreach, follow up and task management solutions.

Pros

Keeping customer profiles up to date automatically, customer tracking, task management and notifications for when customers should be contacted/followed up with.

Cons

Social media integration could be more effective/user friendly.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chathuranga Perera

Nimble is one of he best ways to manager your CRM

2019-07-16

Most importantly it automatically updates all my contacts. it is a time saver and anyone can start using it easily.

Pros

Sales pipeline enables you to have multiple pipelines and it will help you to manage prospects diffrent channel through different pipelines 2. so many 3rd party integration tools 3. easy to filter and segment your contacts

Cons

Sales pipeline reports are very basic 2. dashboard is not customizable 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bart Caylor

Very Strong Cloud-Based CRM

2017-09-12

A centralized database of contacts, ability to work within Zapier API cloud, reminders of touch-points, social selling.

Pros

Very nice to import in new contacts and have the photo pulled automatically from social media and have it all linked in the dashboard.

Cons

Some of the "reminders" and "mark as important" get overwhelming after a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

it´s very good

2018-06-29

Pros

is easy to use connects with everything has a quick and intuitive interface does all the research for me, and part of the data entry building full profiles of clients in seconds

Cons

integrates a social media account of each type has its own contact database separate from my Gmail contacts no integrated tool to synchronize them automatically

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi there,

Thank you for reaching out and for providing us with this feedback. :)

We are so glad to hear that you are enjoying the Nimble Social Profile matching tool that enables Nimble users to automatically populate your contacts social presence as your visit your contacts records.

Best, Olivia
Nimble Customer Success Ninja

Read more
Anonymous
(Financial Services company, 201-500 employees)

Nimble is far and above the best solution

2018-12-18

It does provide many great features and is customizable to create your very own sales process which is a good feature.

Pros

It brings all your contacts together in one place and provides easy use of your calendar as well.

Cons

If it worked better with other social media platforms, that would make it better as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi there,

Thank you for sharing your feedback with our team. :)

We are so glad to hear how Nimble has made it easy for you to manage all of your contacts and relationships all in one location.

Nimble recently released a feature that provides a multiple Deal Pipeline feature. Reach out to care@nimble.com to learn more.

-Olivia | Customer Success Ninja

Read more
Dominic Yeomans

Good value CRM

2017-09-13

Ability to track and produce reports on lead generation and monitor inbound queries.

Pros

- Easy to use - Web based - Easy to set up and configure - Competitive pricing - Ability to create your own data fields - Ability to easily segment contacts - CSV outputs can be used to create custom reports

Cons

- Functionality is lacking in places - Seemingly simple features are not there (for instance being able to view tasks across the whole team, rather than by each user) - No calendar integration for Office 365 - More out of the box integration is needed (for instance more integration with Mailchimp and Microsoft products)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from Nimble


Hi Dominic,

¿Thanks for reaching out and for your feedback. ¿

We are so happy to hear that you are enjoying our Custom Data fields feature.

We recently released out native integration with PieSync, that enables users to connect and sync MailChimp contacts to and from Nimble. For more information, please reach out to us at care@nimble.com.

Best regards,
Olivia

Read more
Cayla Layman

An Efficient Social CRM for Small Business

2016-12-28

It's the best CRM for juggling various contacts and clients as well as social integration. Importing and exporting is a strong suit.

Pros

-social integration -contact managemention -tagging feature

Cons

-inability to sync with certain programs like Microsoft 365

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi Cayla,

Thank you for sharing your feedback with our team. :)

We are so glad to hear that you are enjoying the Nimble tagging feature that enables users to label contacts based on information that may be important to your businesses workflow.

You can definitely sync Nimble with your Office 365 account using our native integration with PieSync. To learn more, reach out to us at care@nimble.com.

Best, Olivia
Nimble Customer Success Ninja

Read more
Frederique Henriot

Nimble makes CRM easy!

2018-04-13

I forgot to mention that the APP and the Business Card Scanning feature are super helpful while in tradeshows or at events!

Pros

Intuitive platform/ great social media and marketing integrations/ quick extractions and Filtering through tags/ great integration to Microsoft Outlook / Affordable platform for small to medium size businesses

Cons

Very limited reporting features / Duplicate feature & merger is not very powerful/ difficult to upload excel list, need to do a lot of cleanup in the fields first

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
0 of 1 people found this review helpful
Helpful?   Yes   No

Response from Nimble


Hi Frederique,

Thanks for your positive feedback and happy to hear that you are utilizing several of our features including the business card scanner, social media and marketing integrations, contact management, etc.

I will be sure to share your feedback regarding our reportings and duplicate feature to our Product team. In regards to uploading your Excel spreadsheet to Nimble, the process should be very easy. Please write us at care@nimble.com and we'll be happy to share some tips on how to do this. We also have a great support article to walk you through the steps:https://bit.ly/2BPpcEj

Best Regards,

Samantha
Lead Customer Care Ninja | Nimble CRM
care@nimble.com

P.S. New To Nimble? Sign up for a group Q&A session to speak with a live person: http://www.nimble.com/company/webinars/

Read more
Steven Lishansky

Easy to use, with excellent information on a daily basis!

2017-09-12

Relatively easy to use; comprehensive integration of CRM and social media activity; business card upload via the app; the app is excellent even as a fairly new user.

Pros

Also love the ease of tracking all activity with clients and prospects, and the new app's ability to upload contacts directly from a business card.

Cons

There is a bit of learning curve to understand where to find everything that is there. Additional tutorials and videos specifically addressed to each of the capabilities would be a big help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross Keating

Nimble CRM - makes users want to use it

2013-07-18

I wanted a CRM that enabled social media interactions as well as traditional CRM contact and opportunity management.

Pros

Daily overview on log-in and sent by email View and click to import contact data direct from social media like Facebook, LinkedIn and Twitter.

Cons

Basic email folders and formatting Customised fields history not kept Lacks opportunity dashboards

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
Read more
Scott A. Gorman

Nimble...pretty solid CRM

2020-01-14

With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.

Pros

I like the social media search features, which have been steadily improving, as they provide multiple opportunities and reasons for regular contact.

Cons

I've struggled with some of the manual features of social media integration within Nimble.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sherri McLendon

Nimble integrates my real world and virtual relationships and helps me move leads into clients.

2017-09-12

Integrates all my contacts and leads from a range of sources into one easily accessible dashboard. I am also able to track leads and deals through the commitment process, benchmark progress, identify what works, and better understand return on investment at the project level.

Pros

I also like that the deals board is customizable. I tailored it to include benchmarks for projects so those can be tracked incrementally through the completion process.

Cons

The "today" dashboard is duplicated within the activities tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Scott

Nimble is excellent to organize us

2019-03-21

Your system of calendars and reminders is very easy to use.

Pros

Your contact database system is very good when it comes to importing them from external platforms.

Cons

Nimble offers an evaluation of clumsy potential clients, as well as their management of territories.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Weaver Smith

Verified Reviewer

Salespeople Love Minimal Data Entry!

2015-06-20

Nimble meets all of my needs for customer relationships and deal flow, and I recommend it to customers.

Pros

Automatic population of relevant data from your own social networks; automatic population of email exchanges, both personal and team; integration with other apps, like Chrome and gmail; very customizable sales process/deal flow management linked to the CRM.

Cons

, I still have trouble with the automatic update of my Nimble calendar with my Google calendar.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from Nimble


Thank you for your review, Barbara. We'll be happy to help you sort the Google Cal sync if you write us a quick message at care@nimble.com.

Read more
Emmanuel Aina

Great Social Contacts Management

2019-03-31

Nimble will allow you to track your contact social activities and monitor all the events so that you will be able to send target email. to your contacts

Pros

Nimble is great contact management, with nimble, I have all my contacts in one place and I can segment my contact for easy access.

Cons

I would have love nimble to fetch contact information base on my specifications but its just fetch all including what I don't need something. and again the group limit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mel San

Great CRM tool

2018-03-01

Pros

When you import the contacts, Nimble starts on searching in the web for social media profiles related to the contacts.

Cons

Need some improvement in the integration with other apps and email tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi Mel,

Thank you for sharing your feedback with our team. :)

We are so glad to hear that you are enjoying how you can import your connections either using a CSV file or importing lists of your Twitter contacts.

You can definitely track your emails through Gmail and when using our Group Messaging feature. These enable you to see when your recipients have opened these messages, and selected a URL within the email.

Best, Olivia
Nimble Customer Success NInja

Read more
Albert Zeeman

Great but lacks critical features

2016-12-14

Best online social CRM but lack crucial features - outlook sync not available - google contacts sync not available - duplicate only per contact Third parties mess up my contact database in a total mess.

Pros

Social integrations and mailing features

Cons

Lacks crucial sync with outlook and google contacts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi Albert,

Thanks so much for taking the time to submit your review and feedback! While we do not sync bi-directionally between Nimble and Google Contacts or Outlook Contacts, you may import manually from either source and Nimble will merge any existing contacts as long as their email addresses match.

Having the ability to unduplicate more than 5 contacts at a time would be a great addition to Nimble, and we'll be sure to share this with our Product team for consideration!

It sounds like you may have had some trouble with our PieSync integration, we're very sorry to hear this. If you would like to share more details with us at care@nimble.com, we'll be more than happy to assist!

Read more
Ashley Creighton

Most comprehensive and versatile CRM with social-tracking I've tried.

2017-09-12

It's helped me stay on top of my press releases and track whom I've submitted to and whom I need to follow up with, and it's helped me stay on top of my relationships and breathe easy knowing every bit of information I need is documented and easily accessible.

Pros

It tracks down your contact on every imaginable social media platform and shows you a combined stream of their posts and your interaction with them.

Cons

I wish it were just a bit more customizable. It definitely is customizable, but I've come up against a few walls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle van der Eijk

Great for networking

2016-12-29

If you would like me to expand on any of this, please email me, I would be happy to give detailed feedback.

Pros

User design and experience.

Cons

Calendar inputs do not sync unless set up through Zapier or a third party.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10

Recommendations to others considering Nimble

I think Nimble is targeting the wrong market or angling to corner an already saturated CRM sales market. It shouldn't be for sales, it should be for individuals looking to capitalize on existing connections-- students or recent graduates who are online already and need to build their network or don't realize the power of the network they already have access to. It would mean lowering the price and altering some of Nimble's offerings/functionalities but it could attract a larger user base.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1001-5000 employees)

Nimble: Integrate user social media data directly into your CRM

2018-12-05

I am quickly able to see to what extent my customers are using social media.

Pros

Reasonably priced Smooth Integration with various third party tools.

Cons

It works really well with computer, but lags a bit or doesn't respond at times when used on my mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Franklin Wells

The best social CRM

2018-07-18

Pros

Assigns activities of commercial actions to users.

Cons

I could not download the contacts and export the company data to a third-party application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori Denise

Comprehensive & Functional

2016-12-29

Although there seems to be a little too much jumping around required to get somewhere, and there is no option to customize which fields you can view, it's still a great program.

Pros

The ease of having contacts in one place

Cons

The lack of customizable fields/columns and features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Swenson

Exceptional customer service!

2017-09-12

Nice organization tool and a lot of info for a contact all in one place!

Pros

I like the activities and contact tabs the most.

Cons

Calendar compatibility, it would be nice to sync Outlook calendar appointments to activities in Nimble.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi Emily,

Thanks for the feedback! We are so glad to hear our customer care has been helpful!

Our Social Profile matching is definitely a great tool to help you gather social sites of your contacts.

We are making some improvements to our Deals tab that we hope to release in early 2018.

I invite you to write in at care@nimble.com to share more!

Best Regards,

Olivia

Read more
Kelly Ellerbrake

I feel like I cant get a hold of it yet because it has a lot of functions foreign to me.

2017-09-12

I want to keep track of contacts and implete action plans.

Pros

I love the widget and how I can easily use it to identify what social media a contact is using and easily integrate that or create a new contact that way.

Cons

I want a place to create action plans for future tasks, calls, emails, etc. So customizable action plans that can be overlaid each contact type so things are auto sent to them based on the action apln that I assigned them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi Kelly,

¿Thanks for reaching out and for your feedback. :)

We are so happy to hear that you are enjoying our Contact app to build contact records that that you can connect with your possible leas.

We would be happy to schedule a screen share with you. In addition, we offer Q&A webinars Monday-Friday at 9:00-9:30 AM Pacific time. Please feel free to reach out to us at care@nimble.com for more details.

Best regards,
Olivia

Read more
George Charalampakis

Nice Tool for for Social Media

2017-01-13

It's a solid choice for any company that wants to up its social media game.

Pros

Lots of Social Media Integrations - Import contacts from various Social Channels Good for Social Media Customer Profiling Good pricing

Cons

Issue with Record Merging and De-duping Can't export the date a record was created

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Nimble


Hi George,

Thank you for sharing your review of Nimble! It sounds like your team is getting great use out of Nimble's social media and relationship management features. :)

We've shared your feedback regarding exporting contact creation dates with our Product team for consideration in a future update!

However, we'd definitely like to hear more about the issues you've experienced with merging and deduping. Please feel free to share your experience with us at care@nimble.com, and we'll be happy to assist!

Best Regards,

Read more