Most popular features of all Customer Management apps
Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Nimble's features:
Contacts are easy to import, track, and manage and it syncs with most social media sites and a variety of third party app.
Pros
You can use it to collect client data from most social media platforms, such as Twitter and LinkedIn.
Cons
It doesn’t allow for any marketing automation, so you can’t create email marketing campaigns.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
I wanted a CRM that enabled social media interactions as well as traditional CRM contact and opportunity management.
It's one of the best CRM apps which are available in the market.
Pros
Sales pipeline enables you to have multiple pipelines and it will help you to manage prospects diffrent channel through different pipelines 2. so many 3rd party integration tools 3. easy to filter and segment your contacts
Cons
Sales pipeline reports are very basic 2. dashboard is not customizable 3.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I like how data can be pulled from various social media platforms but the application still needs improvement for me to use it on a regular basis.
Pros
Group messaging feature is great as it lets you select a segment of your database based on tags or other filters and lets you send personal messages to that group.
Cons
The email feature is underwhelming and needs to be improved and the dashboard is not customizable.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
It's the best CRM for juggling various contacts and clients as well as social integration. Importing and exporting is a strong suit.
Pros
-social integration -contact managemention -tagging feature
Cons
-inability to sync with certain programs like Microsoft 365
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Cayla,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying the Nimble tagging feature that enables users to label contacts based on information that may be important to your businesses workflow.
You can definitely sync Nimble with your Office 365 account using our native integration with PieSync. To learn more, reach out to us at care@nimble.com.
Best, Olivia
Nimble Customer Success Ninja
Pros
Nimble is quite useful to manage properly email, social media and the general marketing activities of a company
Cons
It is not very complete in terms of analytics and reports
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Pros
access to social media accounts, emails integrations, campaigns
Cons
lack of bilateral integration with outlook 365, i need to use a third party
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi there,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying how you can manage your social media, emails, and Group Message campaigns directly in Nimble.
Did you know that you can even conduct social listening directing in Nimble after connecting your Twitter and Facebook accounts? Reach out to care@nimble.com to learn more.
You can definitely connect your Office 365 account to Nimble and manage your emails in Nimble.
-Olivia | Nimble Customer Success Ninja
Customer tracking, customer outreach, follow up and task management solutions.
Pros
Keeping customer profiles up to date automatically, customer tracking, task management and notifications for when customers should be contacted/followed up with.
Cons
Social media integration could be more effective/user friendly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
I own a consulting and training business with distributed associates, and my company also serves small to midsize companies that struggle to find a powerful CRM that salespeople will really adopt.
Pros
Automatic population of relevant data from your own social networks; automatic population of email exchanges, both personal and team; integration with other apps, like Chrome and gmail; very customizable sales process/deal flow management linked to the CRM.
Cons
, I still have trouble with the automatic update of my Nimble calendar with my Google calendar.
Rating breakdown
Time used: 1-2 years
Thank you for your review, Barbara. We'll be happy to help you sort the Google Cal sync if you write us a quick message at care@nimble.com.
7 out of 10
Pros
It is fairly easy to use software and theres not much you can do to mess things up.
Cons
Inaccurate reporting and lack of customizable email messsages
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Easy to set up and train our small team.
Pros
Great CRM and just the right amount of features and functionality for our 25 person (2 sales person) company.
Cons
Marketing automation and email management required a third party and we were not as happy with that solution/
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
It does provide many great features and is customizable to create your very own sales process which is a good feature.
Pros
It brings all your contacts together in one place and provides easy use of your calendar as well.
Cons
If it worked better with other social media platforms, that would make it better as well.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi there,
Thank you for sharing your feedback with our team. :)
We are so glad to hear how Nimble has made it easy for you to manage all of your contacts and relationships all in one location.
Nimble recently released a feature that provides a multiple Deal Pipeline feature. Reach out to care@nimble.com to learn more.
-Olivia | Customer Success Ninja
If you would like me to expand on any of this, please email me, I would be happy to give detailed feedback.
Pros
User design and experience.
Cons
Calendar inputs do not sync unless set up through Zapier or a third party.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Nimble
I think Nimble is targeting the wrong market or angling to corner an already saturated CRM sales market. It shouldn't be for sales, it should be for individuals looking to capitalize on existing connections-- students or recent graduates who are online already and need to build their network or don't realize the power of the network they already have access to. It would mean lowering the price and altering some of Nimble's offerings/functionalities but it could attract a larger user base.
Nimble supports integrates with multiple third-party platforms.
Pros
Nimble is simply incredible. Here's why. The tool helped us acquire and manage leads, organize sales and tasks and pipelines With this tool, we have been able to visualize sales funnels, and monitor the number of prospects in each stage, and take critical steps that will drive sales.
Cons
The software meets my CRM and sales management needs
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Hi Unenabasi Godwin, thank you for your kind feedback! We're happy to hear you're taking advantage of our features and that Nimble CRM needs your needs. If you have questions, please don't hesitate to email us at care@nimble.com. ~ Nedia
Your system of calendars and reminders is very easy to use.
Pros
Your contact database system is very good when it comes to importing them from external platforms.
Cons
Nimble offers an evaluation of clumsy potential clients, as well as their management of territories.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
I forgot to mention that the APP and the Business Card Scanning feature are super helpful while in tradeshows or at events!
Pros
Intuitive platform/ great social media and marketing integrations/ quick extractions and Filtering through tags/ great integration to Microsoft Outlook / Affordable platform for small to medium size businesses
Cons
Very limited reporting features / Duplicate feature & merger is not very powerful/ difficult to upload excel list, need to do a lot of cleanup in the fields first
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Frederique,
Thanks for your positive feedback and happy to hear that you are utilizing several of our features including the business card scanner, social media and marketing integrations, contact management, etc.
I will be sure to share your feedback regarding our reportings and duplicate feature to our Product team. In regards to uploading your Excel spreadsheet to Nimble, the process should be very easy. Please write us at care@nimble.com and we'll be happy to share some tips on how to do this. We also have a great support article to walk you through the steps:https://bit.ly/2BPpcEj
Best Regards,
Samantha
Lead Customer Care Ninja | Nimble CRM
care@nimble.com
P.S. New To Nimble? Sign up for a group Q&A session to speak with a live person: http://www.nimble.com/company/webinars/
Nimble has been used in our organization for lead generations and social media lookup.
Pros
We can also easily integrate the social media apps and can perform more vigilant and precise sales and marketing with this tool.
Cons
The dashboard is not very user friendly and needs lots of improvements in sorting of tools and plugins.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Nimble was the first CRM to aggregate social media, e-mails, marketing campaigns all in one place.
Pros
Social media, marketing campaigns aggregation.
Cons
Limited customization. API open only to contacts section.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Recommendations to others considering Nimble
Add customer service, or give an integration to Desk, Zendesk, Freshdesk, Zohodesk etc.
Hi Gopinath,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying our Group Messaging feature. The Nimble Business plan enables Nimble users to send up to 100 Group Message sends per day.
You can definitely create custom fields within Nimble. To learn more, reach out to our care team at care@nimble.com.
Best, Olivia
Nimble Customer Success Ninja
This customer management system in the cloud will constantly help keep a detailed history of potential customers, so that each registration process can be reviewed by potential customers, and better contact with them can be established at the time of want to handle some sales process.
Pros
Forecasting for sales is highly customizable, and sales reports are very intuitive in terms of earnings calculations.
Cons
Does not work with excel interactive reports.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Connection to social media, email templates, customer service helpful via email, email tracking (opens & clicks).
Cons
1. Contact social media don't sync properly.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Hi Janelle,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that our Customer Success team has been helpful through email. Did you know that you can always schedule a screenshare with our Success team? We also hold OnBoarding and Q&A sessions Monday through Friday from 9 AM to 9:30 AM Pacific time. To learn more reach out to us at care@nimble.com.
Best, Olivia
Nimble Customer Success Ninja
It is easier to tie contacts to their social media profiles.
Pros
It is online, inexpensive, and ties in some social media. Works reasonably well with Gmail.
Cons
I have to export the subscriber list in MailChimp, and import it into Nimble.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi Rose,
Thank you for sharing your feedback with our team. :)
You can definitely connect a Gmail account to your Nimble account. This will then sync the last 90 days worth of your emails to Nimble and continue to sync moving forward. In addition, you can send an receive emails directly within your Nimble account.
We offer a direct integration with PieSync which will enable you to create a sync between Nimble and MailChimp in order to manage your mailing lists directly within your Nimble account.
Best, Olivia
Nimble Customer Success Ninja
PROS: Pretty good, especially if you are looking for social media integrations with your CRM platform.
Pros
Low Price, Social Media and 3rd party integrations, Deals dashboard
Cons
Clunky primary dash, not quite as robust as larger CRMs (like Zoho and Salesforc).
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Hi Susan,
Thanks so much for sharing your review of Nimble! We're glad to hear that you enjoyed Nimble's social tools and Deals tab, as well as our integrations. :)
We'll be sure to share your feedback about our Today tab with our Product team! If you'd like to share more information about what didn't flow for you, please feel free to reach out to us at care@nimble.com.
Best Regards,
Nimble will allow you to track your contact social activities and monitor all the events so that you will be able to send target email. to your contacts
Pros
Nimble is great contact management, with nimble, I have all my contacts in one place and I can segment my contact for easy access.
Cons
I would have love nimble to fetch contact information base on my specifications but its just fetch all including what I don't need something. and again the group limit.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I am quickly able to see to what extent my customers are using social media.
Pros
Reasonably priced Smooth Integration with various third party tools.
Cons
It works really well with computer, but lags a bit or doesn't respond at times when used on my mobile.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Sales management
Pros
I liked this feature which makes me easy to project the report to management and get the job done.
Cons
Dashboard. It can more suggestive than just a To do list option.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
