Most popular features of all Customer Management apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Nimble's features:
Customer tracking, customer outreach, follow up and task management solutions.
Pros
Keeping customer profiles up to date automatically, customer tracking, task management and notifications for when customers should be contacted/followed up with.
Cons
Social media integration could be more effective/user friendly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Most importantly it automatically updates all my contacts. it is a time saver and anyone can start using it easily.
Pros
Sales pipeline enables you to have multiple pipelines and it will help you to manage prospects diffrent channel through different pipelines 2. so many 3rd party integration tools 3. easy to filter and segment your contacts
Cons
Sales pipeline reports are very basic 2. dashboard is not customizable 3.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
A centralized database of contacts, ability to work within Zapier API cloud, reminders of touch-points, social selling.
Pros
Very nice to import in new contacts and have the photo pulled automatically from social media and have it all linked in the dashboard.
Cons
Some of the "reminders" and "mark as important" get overwhelming after a while.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
is easy to use connects with everything has a quick and intuitive interface does all the research for me, and part of the data entry building full profiles of clients in seconds
Cons
integrates a social media account of each type has its own contact database separate from my Gmail contacts no integrated tool to synchronize them automatically
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Hi there,
Thank you for reaching out and for providing us with this feedback. :)
We are so glad to hear that you are enjoying the Nimble Social Profile matching tool that enables Nimble users to automatically populate your contacts social presence as your visit your contacts records.
Best, Olivia
Nimble Customer Success Ninja
It does provide many great features and is customizable to create your very own sales process which is a good feature.
Pros
It brings all your contacts together in one place and provides easy use of your calendar as well.
Cons
If it worked better with other social media platforms, that would make it better as well.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi there,
Thank you for sharing your feedback with our team. :)
We are so glad to hear how Nimble has made it easy for you to manage all of your contacts and relationships all in one location.
Nimble recently released a feature that provides a multiple Deal Pipeline feature. Reach out to care@nimble.com to learn more.
-Olivia | Customer Success Ninja
Ability to track and produce reports on lead generation and monitor inbound queries.
Pros
- Easy to use - Web based - Easy to set up and configure - Competitive pricing - Ability to create your own data fields - Ability to easily segment contacts - CSV outputs can be used to create custom reports
Cons
- Functionality is lacking in places - Seemingly simple features are not there (for instance being able to view tasks across the whole team, rather than by each user) - No calendar integration for Office 365 - More out of the box integration is needed (for instance more integration with Mailchimp and Microsoft products)
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Hi Dominic,
¿Thanks for reaching out and for your feedback. ¿
We are so happy to hear that you are enjoying our Custom Data fields feature.
We recently released out native integration with PieSync, that enables users to connect and sync MailChimp contacts to and from Nimble. For more information, please reach out to us at care@nimble.com.
Best regards,
Olivia
It's the best CRM for juggling various contacts and clients as well as social integration. Importing and exporting is a strong suit.
Pros
-social integration -contact managemention -tagging feature
Cons
-inability to sync with certain programs like Microsoft 365
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Cayla,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying the Nimble tagging feature that enables users to label contacts based on information that may be important to your businesses workflow.
You can definitely sync Nimble with your Office 365 account using our native integration with PieSync. To learn more, reach out to us at care@nimble.com.
Best, Olivia
Nimble Customer Success Ninja
I forgot to mention that the APP and the Business Card Scanning feature are super helpful while in tradeshows or at events!
Pros
Intuitive platform/ great social media and marketing integrations/ quick extractions and Filtering through tags/ great integration to Microsoft Outlook / Affordable platform for small to medium size businesses
Cons
Very limited reporting features / Duplicate feature & merger is not very powerful/ difficult to upload excel list, need to do a lot of cleanup in the fields first
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Frederique,
Thanks for your positive feedback and happy to hear that you are utilizing several of our features including the business card scanner, social media and marketing integrations, contact management, etc.
I will be sure to share your feedback regarding our reportings and duplicate feature to our Product team. In regards to uploading your Excel spreadsheet to Nimble, the process should be very easy. Please write us at care@nimble.com and we'll be happy to share some tips on how to do this. We also have a great support article to walk you through the steps:https://bit.ly/2BPpcEj
Best Regards,
Samantha
Lead Customer Care Ninja | Nimble CRM
care@nimble.com
P.S. New To Nimble? Sign up for a group Q&A session to speak with a live person: http://www.nimble.com/company/webinars/
Relatively easy to use; comprehensive integration of CRM and social media activity; business card upload via the app; the app is excellent even as a fairly new user.
Pros
Also love the ease of tracking all activity with clients and prospects, and the new app's ability to upload contacts directly from a business card.
Cons
There is a bit of learning curve to understand where to find everything that is there. Additional tutorials and videos specifically addressed to each of the capabilities would be a big help.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I wanted a CRM that enabled social media interactions as well as traditional CRM contact and opportunity management.
Pros
Daily overview on log-in and sent by email View and click to import contact data direct from social media like Facebook, LinkedIn and Twitter.
Cons
Basic email folders and formatting Customised fields history not kept Lacks opportunity dashboards
With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.
Pros
I like the social media search features, which have been steadily improving, as they provide multiple opportunities and reasons for regular contact.
Cons
I've struggled with some of the manual features of social media integration within Nimble.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Integrates all my contacts and leads from a range of sources into one easily accessible dashboard. I am also able to track leads and deals through the commitment process, benchmark progress, identify what works, and better understand return on investment at the project level.
Pros
I also like that the deals board is customizable. I tailored it to include benchmarks for projects so those can be tracked incrementally through the completion process.
Cons
The "today" dashboard is duplicated within the activities tab.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Your system of calendars and reminders is very easy to use.
Pros
Your contact database system is very good when it comes to importing them from external platforms.
Cons
Nimble offers an evaluation of clumsy potential clients, as well as their management of territories.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Nimble meets all of my needs for customer relationships and deal flow, and I recommend it to customers.
Pros
Automatic population of relevant data from your own social networks; automatic population of email exchanges, both personal and team; integration with other apps, like Chrome and gmail; very customizable sales process/deal flow management linked to the CRM.
Cons
, I still have trouble with the automatic update of my Nimble calendar with my Google calendar.
Rating breakdown
Time used: 1-2 years
Thank you for your review, Barbara. We'll be happy to help you sort the Google Cal sync if you write us a quick message at care@nimble.com.
Nimble will allow you to track your contact social activities and monitor all the events so that you will be able to send target email. to your contacts
Pros
Nimble is great contact management, with nimble, I have all my contacts in one place and I can segment my contact for easy access.
Cons
I would have love nimble to fetch contact information base on my specifications but its just fetch all including what I don't need something. and again the group limit.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
When you import the contacts, Nimble starts on searching in the web for social media profiles related to the contacts.
Cons
Need some improvement in the integration with other apps and email tracking.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Hi Mel,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying how you can import your connections either using a CSV file or importing lists of your Twitter contacts.
You can definitely track your emails through Gmail and when using our Group Messaging feature. These enable you to see when your recipients have opened these messages, and selected a URL within the email.
Best, Olivia
Nimble Customer Success NInja
Best online social CRM but lack crucial features - outlook sync not available - google contacts sync not available - duplicate only per contact Third parties mess up my contact database in a total mess.
Pros
Social integrations and mailing features
Cons
Lacks crucial sync with outlook and google contacts
Rating breakdown
Likelihood to recommend
Hi Albert,
Thanks so much for taking the time to submit your review and feedback! While we do not sync bi-directionally between Nimble and Google Contacts or Outlook Contacts, you may import manually from either source and Nimble will merge any existing contacts as long as their email addresses match.
Having the ability to unduplicate more than 5 contacts at a time would be a great addition to Nimble, and we'll be sure to share this with our Product team for consideration!
It sounds like you may have had some trouble with our PieSync integration, we're very sorry to hear this. If you would like to share more details with us at care@nimble.com, we'll be more than happy to assist!
It's helped me stay on top of my press releases and track whom I've submitted to and whom I need to follow up with, and it's helped me stay on top of my relationships and breathe easy knowing every bit of information I need is documented and easily accessible.
Pros
It tracks down your contact on every imaginable social media platform and shows you a combined stream of their posts and your interaction with them.
Cons
I wish it were just a bit more customizable. It definitely is customizable, but I've come up against a few walls.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
If you would like me to expand on any of this, please email me, I would be happy to give detailed feedback.
Pros
User design and experience.
Cons
Calendar inputs do not sync unless set up through Zapier or a third party.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Nimble
I think Nimble is targeting the wrong market or angling to corner an already saturated CRM sales market. It shouldn't be for sales, it should be for individuals looking to capitalize on existing connections-- students or recent graduates who are online already and need to build their network or don't realize the power of the network they already have access to. It would mean lowering the price and altering some of Nimble's offerings/functionalities but it could attract a larger user base.
I am quickly able to see to what extent my customers are using social media.
Pros
Reasonably priced Smooth Integration with various third party tools.
Cons
It works really well with computer, but lags a bit or doesn't respond at times when used on my mobile.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
Assigns activities of commercial actions to users.
Cons
I could not download the contacts and export the company data to a third-party application.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Although there seems to be a little too much jumping around required to get somewhere, and there is no option to customize which fields you can view, it's still a great program.
Nice organization tool and a lot of info for a contact all in one place!
Pros
I like the activities and contact tabs the most.
Cons
Calendar compatibility, it would be nice to sync Outlook calendar appointments to activities in Nimble.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Emily,
Thanks for the feedback! We are so glad to hear our customer care has been helpful!
Our Social Profile matching is definitely a great tool to help you gather social sites of your contacts.
We are making some improvements to our Deals tab that we hope to release in early 2018.
I invite you to write in at care@nimble.com to share more!
Best Regards,
Olivia
I want to keep track of contacts and implete action plans.
Pros
I love the widget and how I can easily use it to identify what social media a contact is using and easily integrate that or create a new contact that way.
Cons
I want a place to create action plans for future tasks, calls, emails, etc. So customizable action plans that can be overlaid each contact type so things are auto sent to them based on the action apln that I assigned them.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi Kelly,
¿Thanks for reaching out and for your feedback. :)
We are so happy to hear that you are enjoying our Contact app to build contact records that that you can connect with your possible leas.
We would be happy to schedule a screen share with you. In addition, we offer Q&A webinars Monday-Friday at 9:00-9:30 AM Pacific time. Please feel free to reach out to us at care@nimble.com for more details.
Best regards,
Olivia
It's a solid choice for any company that wants to up its social media game.
Pros
Lots of Social Media Integrations - Import contacts from various Social Channels Good for Social Media Customer Profiling Good pricing
Cons
Issue with Record Merging and De-duping Can't export the date a record was created
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi George,
Thank you for sharing your review of Nimble! It sounds like your team is getting great use out of Nimble's social media and relationship management features. :)
We've shared your feedback regarding exporting contact creation dates with our Product team for consideration in a future update!
However, we'd definitely like to hear more about the issues you've experienced with merging and deduping. Please feel free to share your experience with us at care@nimble.com, and we'll be happy to assist!
Best Regards,
