“I started using Nimble as a friend was and loved it stating it was very easy to use and connected well with social media. I was losing track of prospects - which is never a good thing to do - so I chose to try it and have been on it ever since. It is great for reminding me to re-connect with prospects or clients, easy to learn (almost no learning curve whatsoever).”
“I had high hopes for Nimble and the promises they made, but the software has too many holes and support (especially technical support) is severely lacking. It's a shame as we invested a lot in developing around it (I'm even featured on their website) but we and every client we've recommended it to have given up in frustration. Save yourself the money and aggravation and look for something else.”
Colleen Gray, Helping My Clients Engage. Social Engagement Out. Successful Results In.
Pros: Easy to learn. Connects with social sites. Keeps a copy from gmail of emails. Uses tags. Syncs email calendar.
Cons: Does not scan in business cards - app. No way of tracking time / cost with clients - there is nothing I can find that interfaces with it.
Thank you for taking the time to write us a review, we all appreciate it!
While we don't sync with a card scanner, you could set up a trigger between the FullContact Card Reader (mobile app) and Nimble via Zapier to create a new contact in Nimble when you scan a card. Details are over here: https://zapier.com/zapbook/fullcontact/nimble/34425/fullcontact-new-business-card-to-nimble-create-contact/
Regarding time tracking, if you use a browser-based time tracking app, you could log time to a contact record in Nimble via the Smart Contacts App if you add it to your browser at nimble.com/widget.
We would be more than happy to talk more about this via our Care channel :) Send us a message at firstname.lastname@example.org if you would like to learn more.
Program Manager (Venture Capital & Private Equity company, 1-10 employees)
Bought Nimble to replace existing CRM; sought centralized database with smooth Gmail integration, and catch-all for reminders, tasks, to-dos.
Pros: Good - Very Good Gmail integration. Have fixed some bugs since we onboarded. Great concept
Cons: Overly complex UI / UX Glitchy in: -add note ("enter" closes note) -Tasks (poor reminder functionality)
Thank you for taking the time to review Nimble.
For adding notes, we chose to default to using "Enter" for saving notes to cut down on clicks from our users. To do a line break, hold down "Shift+Enter" to continue writing.
For the reminder functionality in Tasks, we're working on improvements that we will release by the end of summer :)
Marketing and Communications Coordinator (Media Production company, 51-200 employees)
This is exactly what I needed to keep in touch with all my contacts and keep them up to date. The integration with social media is what made this program stand out from the others, and the integration with gmail makes it really easy to look back on previous conversations.
Thank you for taking the time to review Nimble!
We're happy that we're making it easier for you to keep track of your conversations and stay in touch with everyone that's important to you!
Goran Strangmark, Head of Business Development and Sales at ROKITT
Pros: Ease of use. Lightweight. Good integration. Cool social features.
Cons: Sometimes my prospects are not big social media users and then the social research fails. Not Nimble's fault and probably a problem of decreasing significance over time.
Thanks for taking the time to write us a review! We have faith that people will continue to become more social over time :)
Brad Banyas, CEO OMI
Pros: Intuitive, easy to use. " Hover over Name" and Connect. Complements all systems we currently work in. Nice work.
Thank you for taking the time to write us such a kind review! We're happy to hear that you're taking our Nimble Everywhere strategy to heart :)
Managing Director (Real Estate company, 1-10 employees)
We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.
Pros: We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.
Cons: 1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them. 3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.
Thank you for taking the time to review Nimble.
I want to address a few of the concerns you brought up in the Cons to help out.
For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.
For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.
For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to email@example.com. We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.
For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.
All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.
David Hall, International Chef Recruiter | Hospitality Recruiter - I Recruit Chefs - I Headhunt Chefs - Recruiting Chefs | ✅
Pros: Affordable, user friendly, endlessly useful and portable.
Cons: Doesn't sync with Google Contacts. There is a, third party, service you use to overcome this limitation but it is a limitation and a kinda surprising one too. I feel a bit mean withholding that fifth star in my rating because Nimble is, all round, one of the services I get the most value from but not syncing with GC does seem rather a large hole in the offering. If that's not an issue for you then take this as a Five Star review.
Thank you for taking the time to review Nimble.
When we were setting out to build an internal solution for Google Contacts sync, the team at PieSync reached out to us with a solution that was strong and ready to go, so we partnered with them. I'm not sure if you are a single-user or team user of Nimble, but the integration with PieSync is free if you are a single-user of Nimble.
If you're interested in checking it out again, I'm happy to chat more about it if you write to firstname.lastname@example.org. They also integrate with Salesforce, MailChimp, and they continue to add more apps to sync with Nimble.
Lovepreet Dhaliwal, Recruitment Solutions Evangelist at RChilli Inc.
Pros: Although there are many, the best feature in Nimble, along with their prompt and friendly support, is their Signals system (Social insights). Every contact/lead added to Nimble is tracked down automatically and their Social profiles show up in your feed.
Cons: The only point of improvement I can think of is to optimize the deals tab. One way of doing it can be to auto migrate dead leads (> 6-9 months) into a bucket which will not affect the load time of active deals.
Thank you for taking the time to review Nimble.
We would love to learn more about how intensively your team is using the Deals tab because we plan to make enhancements to performance over this next year.
Aside from this issue, I'm happy to hear that you're enjoying Nimble for your sales and lead management :)
Kate McKeon, Founder at Prepwise
Pros: Social metrics for contacts in one spot (though linkedin is a fail) - good concept, needs work I can add notes to my students each time I work with them so I have a persistent record Daily update of your calendar (not updated 12 hours prior?) and List of social connections made within the past day (twitter followers) so you can thank them the old fashioned way rather than with a bot.
Cons: My clients do not use twitter so that aspect is not essential for us. My assistant has to have a separate account which seems silly, adds nominal expense, but also doesn't actually give her access to my calendar/tasks/emails/etc. That has been a big disappointment. I end up not using nimble as much as I had hoped because we couldn't create our workflows through it. We had hoped she could auto schedule tasks for us based on my interaction with a student. ie send thank you note x days after last meeting, find out how the self study is going, etc. None of this appears to be possible. So nimble is not super functional for us. If we ever have a mass market or b2b client base this may become more interesting. I give decent marks to nimble, but frankly it doesn't serve us very well.
Thanks for taking the time to share your feedback about Nimble.
Regarding the shared calendar, you can now set the "Nimble Default Calendar" to be shared between team members in Settings >> Users.
For your tasks, your team member can navigate to the "Activities" tab and sort tasks by different team members to see their activities.
Lastly, for message privacy, you may "unlock" your message account within Nimble by selecting the lock icon in Settings >> Networks & Imports, or you can set a specific thread to public by clicking on the lock icon at the thread-level.
If you're having any trouble setting up these features, please send me a message at email@example.com and my team will be happy to help.
Alex Woolfenden, Financial Services: Experience Improver | Transformation Enabler | Digital Advocate | Process Hacker | Flow Enthusiast
Pros: Send and receive emails right from inside the app Smart Contacts App - add contacts direct from LinkedIn - genius Ease of use - so simple, so quick Send and receive tweets right from inside the app
Cons: Minor - body text of emails is not configurable to preferred font
Thank you for taking the time to review us, it's amazing to hear that we've quadrupled your prospecting success! If you're interested in telling us more, please send us a message at firstname.lastname@example.org, we would love to do a feature.
Gopinath Narayanan, Co founder & CEO Belladonna IT
Pros: Social Media Integration Marketing Tools integration Mobility Simple UI
Thank you for the kind review, Gopinath!
Albert Campi, Coaching Estratégico para Pymes. Consultoría empresarial. Formación estratégica. Pensamiento visual. spirostrategy.com
Pros: Videos and posts to understand how to use Nimble, in a DIY way. Good value for price (please don't change)
Cons: Nimble App for tablet Samsung S 8.4' not available. I have tried many times, without success. This tablet 4G is also my phone, so when I'm out of house, I cannot see Nimble. I suggest more info and post about how to configurate the customer funnel. I have had to see a lot of external CRM to configurate my Deals.
Thank you for taking the time to review us.
We should work on Android 4.0.3 and up whether you're on a tablet or phone - could you please write us about issues via email to help us investigate and fix? Please write to email@example.com so we can help.
With regards to configuring your Deals tab for your customer funnel, we'd love to hear more from you via email so we can cater to your needs. We're always happy to help.
Business Development (Marketing and Advertising company, Myself Only employees)
We are currently using Nimble for our sports marketing business. We tried using other CRM tools such as Zoho, vTiger, but we find them a little complicated to use especially for small businesses. Nimble helps us capture leads and build a profile from their social networks. It helps to give us an idea of our customers. We can add tags to our customers for segmentations. We can communicate to our customers within Nimble. We can export customer segments for import into our email marketing campaigns. We can also track simple sales pipelines.
Pros: Simple and easy to use.
Cons: Nimble though simple and easy to use, the pricing needs to be lowered to attract small businesses.
Thank you for taking the time to write a nice review of Nimble, we're happy to hear that we're helping you out :)
KATONGOLE JOHNNY, “Helping you build a Global Home Business BIG and FAST!”
Pros: Have created a Distributing Chanel using this App
Thank you for taking the time to write us a review. We're happy we are helping you build your business more efficiently with Nimble :)
Freddie Laker, Innovator with a healthy disregard for the impossible.
Pros: If you use Google mail and Chrome then the Nimble Chrome widget is game changing. It brings the whole CRM into gmail and allows for instant contact management. You can even mouse contacts in web pages and add them instantly. It's cost at $15 a user is also amazing. SalesForce is too expensive and clunky for most businesses.
Cons: I wish there was more control around data segregation. Although you can prevent users from downloading the database it would be nice be able to hide your contacts from other users in special circumstances.
Thank you for taking the time to write about us :)
We're working on increased privacy restrictions and hope to have a solution or two out by the end of 2015, we know this is important for everyone trying or currently using Nimble.
Justin Miller, Business Development at Motionloft
Pros: Easy to use chrome widget Nice design and layout
Cons: Pipeline reporting is not very robust No custom fields in pipeline Lost deal reporting lacks lost date.
Thank you for taking the time to review us! We plan to make improvements to customize the Deal pipeline later this year :)
Michael McKenna, Principal Consultant at SmartCloud
Pros: Nimble is a SOCIAL CRM, it is built around social from the ground up and it gathers and imports contact data from all of the major social networks and your email, reducing the data input you need to do. The new Nimble Smart Widget will build a profile of a contact where ever you find it on the web, on social networking sites or just a name in a blog post, from that fragment of information Nimble builds a complete record of the contact based on their social media footprint, giving you a complete picture of who they are and what they do, and importing them into Nimble is then just a simple one click process.
Cons: For organisations and small teams with a longer sales cycle, where the relationship with the customer is the important factor, Nimble is ideal. Companies with a high volume of transactional sales might not find it as appropriate. Reporting could be stronger, but I understand that area of the application should be addressed shortly in an upcoming release. The ability to build a complete profile of a contact on the fly is the real differentiator and I would strongly recommend Nimble.
Thanks for taking the time to review us for the GetApp audience :)
Mike Kunkle, Sales Transformation Leader :: Sales Training | Sales Enablement | Sales Effectiveness :: Advisor | Speaker | Writer
Pros: Nimble pulls together not just the various social profiles of your network connections and what they're doing on social sites, but email as well. It's a one-stop shop source for everything related to your connections. I don't use Activities today, but the calendaring function could also be helpful and I may try it in the near. I'm also not selling, but like that there is a Value Proposition piece in the Deals section.
Cons: It's a shame that LinkedIn isn't more cooperative and now requires CSV imports. I get the competitive angle, and I'm sure LinkedIn views Nimble as a threat to their burgeoning CRM/Sales Navigator business, but it's short-sighted for the industry, in my opinion. I don't believe the closed approach is going to help elevate the sales profession. (They'll allow me to export my contacts, and import them into Nimble, so why not make it easier for me?) This isn't within Nimble's control, but it is a downside. I add 10-15 connections a week, easily, so my system is always out of date.
Thanks for taking the time to review us. You can always add your new connections to Nimble at the time of connecting on LinkedIn if you use our Nimble Smart Contacts app, available at nimble.com/widget :)
Director of Communications (Health, Wellness and Fitness company, 1-10 employees)
I really like Nimble overall! However, there is some functionality when it comes to deals and forecasting that it doesn't have that's making my team wonder if we will have to switch CRMs in the future.
Pros: Easy! So much easier than salesforce!! The tagging system is awesome and allows for a ton of customization and search options. It's great for our small sales team in we needed something that's easy to learn and start using right away, and nimble was just that for us.
Cons: Reporting isn't very detailed. For example, we really want to track individual activity (how many calls our reps made, etc.) so that we can figure out how much input translates to a decent funnel, but we can't track activity. Notes are sometimes glitchy and don't save right or they save multiple times.
Thanks for taking the time to write your review, I really appreciate it!
Our plans for expanding on the reports tab are right up your alley and we'll be releasing more capabilities later this year.
Regarding notes, they should definitely save right away and I'm more than happy to troubleshoot if you share more details with me at firstname.lastname@example.org.
Paul Sizemore, Mobile Product Development / Business Growth working in Marketing Technology & mHealth
Pros: It's easy to get started, and the social integration and Chrome plugin is great.
Cons: The interface is often slow for me, and it lacks the ability to extensively customize.
Thank you for taking the time to write your review. We're happy you're enjoying the Chrome plugin and if you would like to share more details via email, we would be happy to help with the performance issues. You may reach us at email@example.com.
Craig M. Jamieson, We show businesses how to leverage social sales tools, techniques, strategies, & Social CRM to increase their revenues!
Pros: Nimble is extremely flexible and the way that it flushes out contact profiles from just a name and an email address is really awesome! The Nimble team continues to respond to changes in the market in the most innovative ways. The Nimble Smart Contacts widget can be used anywhere on the web and it actually gathers more actionable insights from LinkedIn and Facebook profiles than the API access to these platforms ever did!
Cons: While this does not affect me personally, Nimble works flawlessly in a Google environment but I have found IMAP configurations outside of Google to be a little hit and miss. The email is good but lacks things like folders and groups. Sales teams requiring multiple permission levels will need to wait until those have been introduced.
A verified reviewer
We recently started using Nimble at my early stage startup, so our CRM was a blank slate. With Nimble I was able to very easily capture company and user information with full social links. Saved me probably a hundred hours profiling our initial target market. The app itself could use some power features I've seen in more mature CRMs, but for where we're at today, this thing is perfect.
Pros: Lead capture couldn't be easier with the Chrome extension Support team has been super helpful and responsive to all of my questions/issues. Bug fix turnaround in a matter of days!
Cons: Can't choose custom columns on list views (yet) Does not yet have full MS Exchange integration (yet)
Thank you for taking the time to review us! We are going to have custom columns on the list view out hopefully by the end of this summer and we plan to tackle Office365 later this year for a more full-fledged integration.
Adam Naisbitt, Award Winning SME Marketer, TEDx Speaker & Trainer ► Awarded 2nd Best Social Media Team In The World By The BBC
Pros: Nice interface Easy third party integration via iframes
Cons: Buggy and lacking in some key features Slow to fix problems Repeatedly failed to hit promised fix/development timelines Disinterested support
Co-founder (Wireless company, 11-50 employees)
We have found NImble to be a good choice for a small Enterprise Startup.
Pros: Email integration, Social Integration, deal tracking.
Cons: Its not Salesforce, so new sales people don't know it.
Rick Ayres, President/CEO of Lakes Print. Helping clients with effective, measurable marketing since 1950.
Thank you for sharing your feedback. I looked into the issues with PieSync and it appears they occurred when we first launched the integration with their team. When we initially launched it, we didn't ask our users to make sure they merged potential duplicates in Google Contacts before syncing and this could have caused the issue with duplicates.
I don't see any open cases with you, but we're happy to resume support if you reach out to firstname.lastname@example.org. We want to keep you with us and we'd love to help clean your data up.
Bernie Borges, Social Business Strategist | Host Social Business Engine Show & Podcast | CEO at Find and Convert
Ross Keating, Business Strategies, Inside Sales, Social Selling Strategies, CRM Strategies, Customer Retention, Ross Keating
Pros: Simple to set-up Intuitive to use "Today Page" gives you the quick of what is happening and what needs to happen. Nimble Smart App for Browsers Ability to add customise fields Mobile app useful when on the road.
Cons: Email is a little basic for formatting. Lack of link to Outlook Calendar Can't crate a report on Birthdays even they are displayed Can't set contacts as private. Despite these points I highly recommend Nimble for people wanting to proactively build relationships bases on the fullest possible information yet still use standard CRM features.
Thank you for the review, Ross! We appreciate having you as a Nimble user and advocate!
Rüdiger Gros, I care about eProductivity, Customer Journey and cool Startups.
Pros: Saves huge amounts of time Very easy to understand Genius browser integration Best CRM, social media and communications integration Low cost, high value App integration with other apps very easy and for many apps available I use it integrated with socialbro and hootsuite, too and have a great benefit by the close connection Transparency about the contact for the whole team My best CRM ever
Cons: Integration with the Microsoft stack very basic, google users are integrated perfectly
Thank you for the review, Rüdiger! We plan to improve our MS stack in our future roadmap.
Terry Yelmene, Knowledge Work & Capability Development Authority | Advisory Services | Author & Speaker - knowledgeeratlarge.net
Pros: Ease of use - just works the way I want to. Social media integration Chrome extension for browser operation Third-party tool integration (MailChimp - works great, trying out Zapier)
Cons: I don't know... I haven't found anything yet!
Thank you for the kind review, Terry! We're happy that Nimble has been so helpful for you so far :)
Barbara Weaver Smith, Expert in helping smaller companies grow by mastering large account sales processes; Co-author, Whale Hunting
Pros: Automatic population of relevant data from your own social networks; automatic population of email exchanges, both personal and team; integration with other apps, like Chrome and gmail; very customizable sales process/deal flow management linked to the CRM.
Cons: We lost the automatic connection to LinkedIn (LinkedIn's decision!), I still have trouble with the automatic update of my Nimble calendar with my Google calendar.
Thank you for your review, Barbara. We'll be happy to help you sort the Google Cal sync if you write us a quick message at email@example.com.
William Buist, Working with professionals to unlock sustainable profits and avoid costly mistakes. Founder: xTEN Club, Speaker & Author
Pros: Ease of use, Integration with browsers, shared information with team. Easy to store additional data and pass information and tasks to team.
Cons: iPhone app is slightly limited but that's trivail
Thank you, William! We're happy we could provide a solution that fits well with your workflows!
We also have a very awesome update on it's way for our mobile app, due out this summer.
A verified reviewer
Unhappy with Zoho CRM I was searching the landscape for a better option. Nimble CRM was one of 7 that I tried out and I must admit they were a very distant 2nd place to lessannoingCRM. However I replied to an email I received asking to be taken off the email list and I mentioned that I settled on LessannoyingCRM and paid already. I needed to reply in the first place because there was no unsubscribe button within any of the emails I received (forced marketing). I believe the arrogance of Nimble led them to believe that I had no rights as a consumer because of some Machiavellian terms and conditions I agreed to when testing their site briefly. The rep was rude (via email) and told me I needed to cancel my trial membership on the site or I was going to keep receiving emails. Get over yourself Nimble, consumers have the power!
Pros: Nimble was much better than Zoho CRM and many others I tested. The price was very reasonable. The platform is somewhat attractive.
Cons: Way behind lessannoyingCRM and monstrous policies with rude forced marketing efforts that would take the one hair off Seth Godin's head. Jon, no means no and take me off the list means take me off the list and try to do it with a smile:)
Pros: Easy to use, great support team, endless interfaces.
Pros: Its got everything I need!
Cons: Its a little buggie...but nothing tech support cannot overcome.
Pros: Ease of use Constant innovation and improvement Reliability Great support
Pros: Daily overview on log-in and sent by email View and click to import contact data direct from social media like Facebook, LinkedIn and Twitter. Add Customisable tabs Direct links to Hootsuite Schedule social media posts Opportunity management
Cons: Basic email folders and formatting Customised fields history not kept Lacks opportunity dashboards
Pros: Integrates with a variety of social networks so you can view and interact with status updates for contacts from a variety of courses. Integrates with Hootsuite Integrates with eMail Tracks and manages interaction.
Cons: Doesn't integrate with buffer app yet!
Pros: No loading time, replaces Gmail
Cons: Nothing yet
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